My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive. Customer service is fab, emailed because kept getting the same league and the... Toon meer
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Lees wat reviewers zeggen
The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient. The shirt was good but was exactly the same one as his cousin received last Christmas but he... Toon meer
Bedrijf heeft geantwoord
Quality and premium service never had any issues with shirts. Always come with tags and clearly a premium shirt is always provided
I've been subscribed to the Mystery Scarf deal for around 5 months and had a recent order I wasn't happy with. For context, the scarf arrived dirty, there was sellotape tangled in the tas... Toon meer
Bedrijfsgegevens
Over MysteryFootball
Geschreven door het bedrijf
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Contactgegevens
Verenigd Koninkrijk
- mysteryfootball.co.uk
3,6
Gemiddeld
2K reviews
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Great gift for brother-in-law!
I ordered a premium Mystery Football shirt as a birthday present for my brother in law, and paid a few extra pounds for the shirt to be gift wrapped. The package arrived within a couple of days in really good condition.
Yesterday I gave him the present, and honestly the entire experience could not have gone better! I don't think I have seen him deliver so many different facial expressions within sixty seconds.
My brother in law received a beautiful FC Augsburg 25-26 4th kit, a special "Fuggerstadt" edition shirt with beautiful detail and colours. Absolutely smashed it out of the park and was exactly what I had hoped for him to get as a 1st mystery shirt.
For reference, I specified in the teams to avoid section "please no UK teams unless Norwich City". Based on other reviews I'm not sure if writing that does ensure a non-UK shirt, but I'm very appreciative he didn't receive a UK team (turns out as long as it wasn't Ipswich Town or Man United it was all good haha).
Would very much recommend to others and will be purchasing again in the future. Thanks!
14 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Josh.
Thank you so much for taking the time to leave such an amazing 5-star review!
We're delighted to hear your brother-in-law's birthday surprise was such a success. Those reveal moments are exactly why we do what we do, and it sounds like the FC Augsburg 25/26 special edition couldn't have been a better first mystery shirt!
We're also really pleased the gift wrapping helped make the experience even more special.
Thanks again for your recommendation and for trusting us with such an important gift. We look forward to sending you another mystery shirt soon!
This was awesome
This was awesome. I ordered a bundle of three mystery shirts, two for myself and one for my little brother, and they did not disappoint. I got an Al-Ittihad shirt and a Cabo Verde Premier League team shirt. Ones that I probably wouldn't order or even have heard of until these mystery boxes. I would definitely recommend and will purchase again. Thanks!
14 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for taking the time to leave us a 5-star review!
We're delighted you enjoyed your mystery shirts. That's exactly what we love about the mystery experience – discovering clubs like Al-Ittihad and Cabo Verde Premier League teams that you might never have considered otherwise.
We really appreciate the recommendation, and we can't wait to see what you pull next time.
Thanks again for your support!
It was a gift for my son in law
It was a gift for my son in law, a friend also ordered him a mystery football shirt. He received two shirts the same. Perhaps admin can cross reference as this gift was a let down for him and both parties paid full price. People not AI processing orders.
9 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to hear the gift was disappointing.
The two shirts were purchased through separate orders by two different customers. Because of this, our warehouse team had no way of knowing the shirts needed to be cross-referenced.
Orders are packed by our team, not AI. For future orders, any teams already received can be added to the comment box on the product page and we’ll do our best to avoid duplicates.
We appreciate that receiving the same shirt twice was frustrating, but without this information being included on either order, it was unfortunately an unavoidable coincidence.
Ordered a premium shirt made a mistake…
Ordered a premium shirt made a mistake when making the order contacted straight away to rectify it was told nothing could be done returned it at my cost to receive what I would not call a premium option at all.
6 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you were disappointed with your experience.
Our automatic response email explains that once an order has been placed and enters our fulfilment queue, we're unable to make amendments or cancellations. This is to ensure orders are dispatched as quickly as possible.
Regarding the shirt you received, if you believe it wasn't a premium shirt, we'd encourage you to contact our customer support team. We'll be happy to review it and confirm whether it falls within our Premium Mystery Shirt range.
We always aim to resolve any genuine issues where we can and would have been happy to look into this for you.
DO NOT ORDER FROM THIS SITE
Ordered a second shirt for a 60th present and put on notes his previous shirt he received. When he opened it it was the same one. Emailed them and was told tough that's the way it is as they couldn't see the notes. DO NOT ORDER, awful customer service!!! 😕
7 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you were disappointed with your experience.
As we've clarified in our email correspondence, there weren't any order notes attached to this order requesting that we avoid the previously received shirt, so unfortunately we had no way of knowing not to send it again.
We've advised that you're welcome to return the shirt for an exchange in line with our returns policy, and we're happy to help with that if you choose to proceed.
Had a problem with my order
Had a problem with my order, had the wrong address. Contacted customer service and within a couple of hours of them opening, one email later all corrected. No stress, no hassle, just a great service. Haven't received my shirts yet but i have had shirts from them before as gifts, they have been top notch authentic shirts. I have no doubt when they do arrive they will also be top notch.
7 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for taking the time to leave us such a fantastic review!
We're really pleased we were able to get your address sorted quickly and make the process as easy as possible. It's great to hear you've enjoyed our shirts in the past too, and we really appreciate your confidence in us.
We hope you love your new shirts when they arrive, and thanks again for your support!
Ordered my First premium box
I ordered my First premium box and it arrived very quickly. I really liked the shirt but it did not fit
The exchange process was very quick and efficient. I was not able to get the same shirt, but I was not disappointed with the replacement and it fits fine.
Top quality customer service and communication.
I will be purchasing more.
21 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for your fantastic review!
We're delighted to hear your first Premium Mystery Box arrived quickly and that, although the original shirt wasn't the right fit, the exchange process was smooth and you were happy with your replacement.
Providing great customer service is something we take a lot of pride in, so it's wonderful to hear your kind feedback.
Thanks again for your support, and we can't wait to send you your next mystery shirt! ⚽
Duplicate shirt despite request to exclude
I specifically said I didn’t want a Spezia shirt, yet they gave me a Spezia shirt. A bit worrying that they can’t even follow requests. Then the customer service has been really poor, just a scripted email response rather than any sort of apology and attempt to rectify the situation. Then they said I could swap the item, but the item I bought is now sold out so I have nothing to actually swap it for.
1 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry we weren't able to meet your requests on this occasion.
I can see you've been speaking with our customer support team and that this has now been resolved.
We appreciate your feedback and are sorry your experience didn't meet the standard we aim to provide. Thank you for giving us the opportunity to put things right.
The shirt!
The shirt! Saudi Arabia World Cup 2026 - grandson in raptures!
1 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for your fantastic review!
We're so pleased to hear your grandson loved his 2026 Saudi Arabia World Cup shirt. Moments like that are exactly what our Mystery Boxes are all about!
We really appreciate your support and hope to surprise you both again soon. ⚽
Could have been 5 stars but...
Only reason I give 4stars is I had ordered the world cup package and did not get any national teams. I did get some really good European teams, Real Madrid, Juventus, and Frankfurt. So that was a huge success and win.
Going to try again and see what I get this time. Love the idea and the whole process.
1 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for your review!
We're really glad to hear you loved the idea and were happy with the shirts you received.
That said, if you ordered a World Cup Mystery Box, you should have received a World Cup qualified national team shirts. Please could you get in touch with our customer service team so we can look into this for you?
We'd be happy to check what happened here. ⚽
My First Ever Mystery Box Experience
I've always been unsure of these mystery box companies for football shirts and decided to give Mystery Football a go for the first ever time (and first ever mystery box experience). I ordered 1 x Premium Mystery Shirt and 1 x Mystery shirt + scarf bundle.
I was rather excited to receive my orders and I even forced my Mrs to watch me open them as a returned favour for the countless Shein packages I've seen her open the years. The shirts I got were great! My standard mystery box shirt was for Cruz Azul from Liga MX in Mexico and my Premium Mystery box was the special edition kit for FC Augsburg. Completely over the moon with them. The scarf I received was a specific AC Milan one. I personally wasn't fussed for the design and the material wasn't my favourite. But that's personal preference on the material and nothing to do with the service. It didn't come with a card though to say which team and league it came from like the shirts did so I did need Google to help.
I saw some reviews saying that they received a lot of Mexico league shirts. So we'll see what happens in the next order(s)!
Overall, very pleased with my order. My friends have found it cool and I'm getting one for my brother in law for his birthday. Thanks again and I can't wait to order another one.
1 juli 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your amazing review!
We're really pleased your first Mystery Box experience was such a good one. Cruz Azul and the special edition FC Augsburg kit are both brilliant pulls.
Thanks again for your support, and we hope your next box is just as exciting! ⚽
Firstly the mystery shirt arrived
Firstly the mystery shirt arrived. I accidentally used a different company last summer and their shirt never arrived and they didn't respond to the emails I sent. Obviously I will be sticking with your company.
Husband wanted obscure, random football shirts and that's exactly what he got so he is thrilled. He is a groundhopper and loves that the shirts are conversation starters.
Finally, the shirts, he says, are v comfortable to wear. I like that they wash well.
17 juni 2026
Antwoord van MysteryFootball
Thank you so much for your amazing review!
We're so pleased your husband enjoyed his mystery shirts, and it's great to hear they were exactly the kind of obscure, conversation-starting shirts he was hoping for. That's exactly what we love to hear!
We're also really glad you had a positive experience with us, especially after your previous disappointment elsewhere. Thank you for choosing MysteryFootball - we really appreciate your support.
We hope your husband enjoys adding even more unique shirts to his collection, and we look forward to sending him another mystery soon! ⚽
Loved it
Loved it, arrived 3 days after placing an order and great quality kit. I was so pleased I ordered another straight away. Very happy customer and looking forward to seeing what's next.
30 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for your review!
We're delighted to hear your order arrived quickly and that you were pleased with the quality of your shirt. The fact you enjoyed it enough to place another order straight away means a lot to us!
We really appreciate your support and can't wait for you to see what arrives in your next Mystery Box. Enjoy! ⚽
If I could leave 0 stars I would
If I could leave 0 stars I would. Comfortably the worst customer service I have ever received. I ordered a shirt, aiming to avoid 3 nations leagues (English, Scottish and Saudi) and 4 clubs. I made clear this instruction in their ‘teams to avoid section’ I received my order, and it was a Saudi team. I emailed to try to fix the issue. I was told it was my fault for not naming every team in the English leagues, Scottish leagues and Saudi Leagues. They wanted me to list over 100 teams for this small request. I was constantly told it was my fault, like I was supposed to assume they’d rather I list every team. I tried to return it twice but both returns were ignored. I emailed about this and they told me again it was my fault, as I should have picked ‘other’ for reason for return as opposed to ‘received wrong shirt’ when I clearly received the wrong shirt. There has been no accountability by the team and constantly blaming me. They’re a small team, they should be able to communicate internally about these things. Warehouse ignore the team requests and customer service blame the customer for issues. It was an awful experience and with how many companies offer this service ( many with more customisable choices such as leagues and nations) I would very strongly suggest to shop elsewhere.
29 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Oliver,
We're sorry you feel this way.
We do think there has been a misunderstanding around how the product works. This is a mystery box, so customers should be prepared to receive a wide range of teams. The comment box is titled "Teams to Avoid", and it is intended for specific teams only, mainly to help avoid duplicates or rival clubs.
Requests outside of specific teams, such as avoiding entire countries, continents or regions, are not guaranteed. We explained this several times by email.
Your return requests were not ignored. They were rejected because they were submitted under the incorrect return reason. We explained this and advised you which return reason to select so the return could be processed correctly.
If the shirt isn't suitable or doesn't match your preference, you're welcome to return it in line with our returns policy. However, that doesn't mean the wrong product was sent.
Unfortunately I got the same jersey-…
Unfortunately I got the same jersey- Athelico Bilbao
24 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you received a duplicate shirt.
Without any order information, we're unable to look into what happened. If you used the Teams to Avoid comment box when placing your order to let us know you'd already received Athletic Bilbao, please email us with your order number and we'll be happy to investigate.
If you didn't add an avoid note, you're still welcome to return the duplicate in line with our returns policy.
100% use again
Ordered the Mystery Shirt and asked for no English teams. Got a nice random Saudi team to start my collection. Delivery was quick and the shirt was nicely packaged with an information card about the team. 100% would order again 👍
20 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the fantastic review!
We're really pleased you enjoyed your Mystery Shirt and that the Saudi team was a great addition to your collection. It's great to hear the delivery, packaging and information card all hit the mark.
We really appreciate your support and can't wait to send you another mystery shirt in the future! ⚽
Extremely bad service and customer…
Extremely bad service and customer service, tried to get a refund on a product, they refused and sent me a non refundable gift card to use on their website tried to use the customer help line takes about 24 hours per each response and even then very vague and unhelpful, will never be using this website again nor recommending it to anyone to use
24 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear that you were disappointed with your experience.
Having reviewed your case, the item was returned outside of the refund eligibility criteria outlined in our returns policy, which is why a refund to the original payment method was not available. In line with our policy, a store credit was issued instead.
In terms of customer service, our stated response time is up to 2 working days. Looking at the correspondence, it appears your messages were responded to within that timeframe, and in several cases faster than expected.
We appreciate that the outcome wasn't the one you were hoping for, but your return and subsequent communication were handled in line with our published policies.
Antwoord van MysteryFootball
Thank you for the 5-star review!
We're delighted to hear your order arrived quickly and that you're happy with the quality of the shirt received.
We really appreciate your support and hope to see you back for another mystery shirt soon!
The support I have had from Mystery…
The support I have had from Mystery Football has always been great and my sons have always been happy with the shirts they have received with an excellent varied selection
22 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the fantastic review!
We're delighted to hear that you've had such positive experiences with our support team and, most importantly, that your sons have enjoyed the shirts they've received. We work hard to provide a wide variety of teams and styles, so it's great to hear that this has come through in your orders.
Thank you for your continued support of Mystery Football – we really appreciate it! ⚽🙌
Antwoord van MysteryFootball
Thanks for the fantastic review!
We're delighted to hear you had a great experience with us. Thank you for your support, and we look forward to sending you another mystery shirt in the future!
Enjoy your shirt, and we'll see you again soon! ⚽🙌
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