Blinds To Go - WHITBY Reviews 110

Omid the sales rep was knowledgeable, friendly and efficient. Chris the installer was in and out in 7 mins. The blind is perfect!!

Great service. Omid was our salesperson and he explained the product we were interested in and was very knowledgeable. He was super helpful and professional. This is our fourth purchase we have made over this decade. Always greatly satisfied.

From the sales person in the store to the installers who knew their job, overall a great experience.

Our sales agent Sabita was excellent. The problem was once we were notified that our blinds were in I called the store to confirm. The woman indicated that they had our blind. We travelled 2-1/2 hours to find out they did not have our blinds at the store. 5 hours of wasted time & gas. They did offer to courier the blind to us the following week. I felt they could have reduced the price for our inconvenience. They did apologize.

Fast efficient service...in and out of the store within minutes! Got exactly what I needed!

The entire process was seamless, great customer service. I had the in home experience and everything went so well.
Great communication, I would highly recommend.

nothing to add

The blind fitters were very nice and professional....great job

-Friendly greeting and not pushy selling
-wide selection
-Omid the design consultant was knowledgeable and friendly
-demonstrate the product

From start to finish, all members of the team were professional and nice to work with! Sarah D & Mike B did a great job!

We visited the Oshawa Blinds To Go location about half an hour before closing, and I was genuinely impressed by the level of service we received. Even though it was near the end of their day, the staff were welcoming, patient, and took the time to help us with our needs without rushing us.

They answered all our questions clearly and made sure we felt confident in our choices. It’s not often you receive such attentive service so close to closing time. Really appreciate the professionalism and dedication—highly recommend this location!

Omar was prompt and efficient and friendly!
I appreciate his comfortable and calm demeanour.
My blind originally had a flaw, and was promptly sent back and replaced within a week!
Excellent service!
Thank You Pablo in sales, Omar installation and Blinds To Go!

fast and knowledgeable service
quick turnaround time, order-pickup
easy installation
very nice product

The installer Omar was very knowledgeable and professional and made the whole experience relaxing and comfortable. I now love my professionally installed window treatments !!! Thank you Omar and Blonds to go !!

Timing and efficiency fantastic. We love our new blinds. Weren’t cheap but customer service and product worth it

Great customer service. Sales rep was knowledgeable and courteous. Great experience as always.

At the in-home consultation it was very disappointing that the first three choices I made from the book of swatches all turned out to be discontinued. It's hard to feel good about the experience when it starts off that way. I ended up not doing one window because the selection just wasn't sufficient.
Prices were still pretty high despite the BOGO offer, but if the quality is there then it's worth it, right? Not so fast. Turns out one of the 4 blinds I purchased worked out well, good colour choice and material, and functions exactly as expected. The other three matching blinds in our primary bedroom were a huge problem. First with installation - you would think that if there are three windows on three connected walls, the installer would default to using a laser leveler, but I had to push for that to happen. In the end he agreed that it was necessary because one of my windows was off. Good thing I was watching!
Next was the function - the blinds would not go up without a fight...and a lot of jiggling. The installer thought it was ok, and told me to get in touch with Blinds to Go if I wasn't happy - which I told him outright that I wasn't. When he was asked to come back and fix, he was under the impression that the problem was that they would not stay down! He ended up taking them away, but not giving any communication about what would happen next or when. I had to call Blinds to Go myself to get information. Then when he came back to reinstall, he made a comment about the material, "Did the manager at Blinds to Go tell me about how these were a bad choice of material for the blinds?" In other words, did they sell me something they should not have done, knowing it would result in a substandard product? Turns out nothing had changed. These are black-out blinds, and apparently they are "sensitive" to hot and cold. Too cold, they won't go up, and when it gets too hot (it's been winter weather since I had them installed), they won't stay down. Will they do the right thing if this is what happens when the hot weather arrives? Only time will tell.
One star for one out of four blinds, and nothing for communication.

Great sales team.
Great quality products.
Prompt service

The sales rep was lovely

Blinds are awesome. So pleased with them. The blinds have made a significant difference in the beauty of our home. The staff especially Pablo were so helpful. He helped us pick out the perfect blinds for our home. We especially love the motorized patio door blinds, such a nice feature, just hit the remote and the blinds open.