Blue Motor Finance Reviews 

Phoned to change address and payment day this wa the easiest comany iv dealt with thankyou so much

I had a great experience with Blue Motor Finance. They approved my car finance when several other lenders declined me because of my credit score. They also worked with me to negotiate a better APR, which I really appreciated. The whole process was straightforward, and the team was helpful and professional throughout. I would definitely recommend them to anyone looking for car finance.

Avoid Blue Motor Finance at all costs. I entered into a Hire Purchase agreement and within six months the car developed severe mechanical and sensor faults. After two failed dealer repairs—where staff even admitted they had supplied the vehicle with an incorrect, faulty key—the car nearly broke down dangerously on a major motorway. It is now completely unroadworthy and grounded at my home. Blue Motor Finance’s customer service has been shocking. They flatly refused to give me the car's diagnostic reports, demanded I dangerously drive the broken vehicle all the way back from Manchester to Coventry for a third inspection, and have now completely ghosted my urgent emails. They are continuing to take my monthly payments while I am stranded relying on buses and trains. Absolute breach of FCA duty of care. I have now officially reported them to the Financial Ombudsman Service.

Lynne from collection department was so very very helpful today and really put my mind at ease :-)

I have never known such appalling service in all my life. They have simply stopped responding to any of my emails now (I send 1 chase per week). In March I requested to return a car financed through them as it was faulty at the point of purchase and broke down whilst driving. Despite jumping through every hoop since they sent out their inspector, the car remains broken down on my drive. The levels of incompetence are astounding - not to mention the very poor standards of grammar and contradictory information contained in their emails. Avoid at all costs.

Waste of time applying for finance through these say they have a high acceptance but that is total and utter rubbish and that they accept poor credit again total and utter rubbish obviously just put that as they clearly definitely don't and now it will have a marker on my file what a complete JOKE!!!!!

My advice stay well clear bunch of simpletons.

Why email anyone what is said on your website high acceptance is nothing but lies totally untrue and should be amended that way people like myself would not waste time applying bunch of simpletons.

Lynne really explained to me into details what it takes to either voluntarily terminate or voluntarily surrender my hire purchase for my car. To the point that I’m able to make decisions on my own.
I believe she’s a big asset for your company
Thank you Lynne.

Took out car finance with this company in January, started having problems with the car within weeks, finance company helped me with rejecting the car after 2 months, was all sorted and my account marked as paid for my credit file by the end of April, could not fault the service I received. We'll done

I feel so sorry for Customers Thinking They will Recieve Compensation in Connection with the Financial Conduct Athourity Redress Sceame Regarding Miss Sold Finance Agreements. Blue Motor Finance Ltd will File for Bancruptcie just like Provident Did. Nobody will get a Penny. When it's put into the hands of the Recievers you may get Three Pence in the Pound. So DONT hold your Breath. Blue Motor Finance Ltd will go Bust. Look at all the Director Resignations of Blue Motor Finance Ltd at Companies House. They will Change the Name of the Company and start Up Again. Second Site is not a Gift. from Mr Stuart Edmund Green former Customer of Blue Motor Finance Ltd. Fortunately I proved Georgina Partridge the Litigation Specialist acting on Behalf of Blue Motor Finance Ltd Lied in Her Statement of Truth to the Court. I no longer have a Legally Binding Enforceable Agreement with Blue Motor Finance Ltd Thanks to Mr Brian Greenhoff of Blue Motor Finance Ltd who Terminated the Agreement 3 Years Ago. Blue Motor Finance Ltd will now pay My Court Costs of £2000,00 and I am withholding the Money Awarded to Me by the Financial Conduct Athourity. Shawbrook Bank have now pulled out of the Resque Operation. The Staff will All loose thier Jobs at Blue Motor Finance Ltd. What a Shame.

Avoid. Avoid . Blue motor finance
They don't care about your consumer rights. They don't seek proper outcomes. They don't give you advice . Their customer service/ complaints is very poor and at times rude.
They don't even mute their calls when being rude about you to another complaints handler.
They close your claim without even discussing it properly with you.
I'm 7000 down on finance for a car not worth the paper it's printed on and they are telling me to pay 2700 to fix
Yet even the EV guy lmc sent it to says he is just sumizing it's the fault he said as it generally is with these cars he said.
Avoid .

Had an issue with my vehicle in the first 6 months of owning. They refused me to go to my own mechanic and sent an independent inspector out. He did a stationary inspection. Blue moter finance refused to help and said based on inspection its wear and tear. Took the vehicle to a mitsubishi specialist who said that the inspector report was wrong and I needed £1600 worth of repairs. Inspector said it was timing chain, however the vehicle needed a balce shaft delete and new front suspension on a 36k mile car. Had to pay out of pocket and since then has spent around £400 more in repairs and the car still has issues. Received no help from the company and have been stuck with a vehicle which is a money pit. The cars be in the garage more times then i can fathom. Do not take car finance with this company, they will not help at all.

They hide behind finacial omberdsmen, who went of the stationary insepction that it was the timing chain. Yet the cars been to 3 different garages and not one has said there is anything wrong with the timing chain.

Excellent company.Very helpful and supportive.always been helpful to me during my loan spell

Easy, quick and efficient. Early settlement is straight forward. Responsive customer service.

I emailed them with a change of address and they changed and confirmed within a couple of days

Excellent service standards from Ryan, who, over the past few months has been extremely understanding regarding my issues, and has dealt with them in a very polite and professional manner.
Thank you Ryan.

It’s amazing how you can respond to reviews but don’t have the decency to return calls or deal with complaints.

A car my partner purchased six weeks ago has totally broken down and had to be recovered.

Ever since Monday they promise to return his calls and never do.
When he calls and waits over an hour to get through no update !!

They are quick to take your monthly payment but not quick to help.

Partner is now having to get taxis to work and left myself and my baby without method of transport.

He’s asked to speak to a manager, guess what not one available and they will call him back.

We know this won’t happen !!

You really need to sort your customer service out
And get more staff to man your phone lines, how you expect someone to wait 90 minutes to get through to you is disgraceful

Ongoing Issue;
Still having continuous issues with trying to get my issue resolved. It will have been 10weeks this week & still no where further ahead. Having a case handler is useless, they fail to update you on any news, forever chasing and on hold & when you request a call back they don’t bother.
A deadline date was set in place for my car about 2 weeks ago, and the garage/ dealership failed to meet this deadline & when I called to find out what was going on they advised that they no longer saw this as an unreasonable time frame because of the work required & they would keep an eye. The financial ombudsman have advised they can’t get involved until my complaint has been open 8 weeks which is vastly approaching. Watch this space.

Excellent service professional from start to finish, would recommend to everyone

Unfortunately zero stars are not an option. I bought a car in July last year with Blue Motor Finance being the dealers company of choice. Customer service and especially complaints teams are simply non contactable. The car has had numerous faults and after having paid out of my own pocket for an independent inspection by a company of their choice, I have written confirmation that proves in black and white the faults were present at the point of sale. The car after 3 months finally went back to the dealer who suddenly decided that the service agent is at fault and Blue Motor Finance have taken their side as no liability is taken.They are also extremely clever in quickly closing a complaint and opening another to avoid the 8 week deadline to sort. I have been told numerous times by Blue that the independent inspection would over rule any other due to the details in it yet as soon as the dealer ( Hammond's of Ipswich ) say otherwise they accept their decision. I have spent hours on the phone trying to get through and as other reviews state, get little or no response from emails. The case handler blatantly doesn't care and has no idea on how to proceed yet I as the customer am left chasing daily for updates and info. I have had no vehicle so ce 4th March and have been offered no solution or compensation for the inconvenience. I have with held payment due to their inability and they have just sent me a letter regarding arrears on the account which frankly is disgusting. I have in email, told them payments will cease until they get there head above the clouds and sort the repairs out that are proven to have been present at point of sale. They are currently refusing a rejection of the car so the financial ombudsmen are now involved. I am that frustrated and angry with this company that I would willingly go down all means nessesary to prove liability especially as the independent inspection states they would confirm their findings In a civil matter. I have told them they can happily collect the car at their earliest convenience yet surprisingly they have not taken that offer. Avoid avoid avoid if you want any sanity or hair left. At this point credit rating and notes on file are not my concern. Morals are taking control at this point and I will not be fobbed off especially when I know and have been proven right.
So be warned they only want their payment each month and are completely inept at dealing with anything that remotely resembles a problem.

Poor finance company, car was faulty and they still didn’t accept the return as they say that’s not there policy. Avoid the cowboys in my opinion at all costs 😡😡😡😡😡😡😡😡