Blue Motor Finance Reviews 

Blue motor (Hannah)
Dealt with my complaint effectively and efficiently. After 10 days of my new car it broke down leaving me out of work. They was fast and got me out of the vehicle sale even tho I was offered repairs. I was still in my cooling off period so had rights. Thank you for your help

I wasn't sure I'd be able to get a car loan because my credit wasn't great, but Blue Motor Finance gave me one. I've been very impressed with the service throughout the entirety of my loan. Never any issues with processing payments, the portal is easy to navigate and has all the information and features I needed, and whenever I needed to speak to someone, the staff were all helpful and friendly. The overpayments I wanted to make were quoted and processed quickly. Excellent service, would highly recommend them.

Stay well away...Do Not borrow from BLUE MOTOR FINANCE undar any circumstance..they completely ignore your 14 day cooling off period, decided not to go forward with purchase of Kawasaki ZX10 and dealer returned deposit.. Blue said no its live we dont do the 14 day cooling off period.. Thats illegal surly. Stay clear FCA now involved, def use a proper fiance company not a scam one.

Sent an email just after lunch time got a quick speedy reply confirming I have no payments left on my car happy days and would use this company again for finance n they are understanding communication is good and I personally had no issues with them in my 5 years

Blue motor financed 6000 for me , 30 months 237 per month.
Money barn financed 6000-
48 months 235 per months.
Do your calculation! Blue motor are the best.

Terrible company, dont ever take out a loan with them, it will be over priced interest rates, and they treat customers appallingly.

Mean company. My payment was due on December 29th, but I decided to change bank accounts over Christmas didn’t update my bank details with them so the Direct Debit didn't go through. With it being the Christmas, and the New Year's Bank Holiday, everything was delayed. The moment christmas was over, I manually paid the full amount on January 6th. So, in terms of actual working days, it was only about 4 days late.
To make it worse, I got a letter from them dated January 2nd telling me "don't worry" and that they'd just try the Direct Debit again on the 16th January, It didn't mention a single thing about trashing my credit file.
Instead of showing a bit of understanding or looking at my great payment history, they've been completely robotic. They’ve stuck a late payment marker on my credit file that’s going to mess up my credit score for the next 6 years. Their reporting is so messy that it's showing up as a late payment in December on one credit report and January on another.
When I complained, I just got a cold "computer says no" response. It feels incredibly unfair to penalise someone over a genuine mistake that was fixed within days over the Christmas break. So I sent another complaint asking them to please remove as a gesture of goodwill and they sent me a total nonsense email claiming they "can't" remove the marker. That is a flat-out lie. Lenders have the power to amend credit data they just don't want to. If you want a lender that treats you like a human being, look somewhere else.

Absolutely terrible company. If I could give 0 stars, I would.

About a year ago I went through financial difficulties and contacted Blue Motor Finance immediately to explain the situation. We agreed over the phone that for a few months I would pay £150 instead of the usual £250 payment. I kept my side of the agreement exactly as discussed. After that period ended, I started paying over £260 every single month without fail.

Later, when I checked my credit score, I discovered that Blue Motor Finance had marked every single month as missed payments, completely destroying my credit score, despite the agreement we had and despite me paying exactly what was agreed.

I contacted them to sort this out and explained everything again, but they simply said there was “nothing they could do.” No help, no accountability, no respect for customers.

This company does not care about its customers or the damage they cause to people’s financial lives. Be extremely careful before taking car finance with them because even when you try to do the right thing and communicate honestly, they can still ruin your credit history.

I would never recommend Blue Motor Finance to anyone.

I had been having trouble with a faulty car that I bought back in November. I had 2x payments back this month, one was with my deposit and the other was with the finance company.

Even though, it took so long, BLUE MOTOR FINANCE stuck with me and had assisted me in a very difficult time, it might not of been a smooth sailing complaint but they tried their best to rectify the mistakes that the dealership had done. I want to say a massive thank you to both Alice Baker and Jessica Smith for sorting out my case. I finally have got my money back from a faulty car that I bought last November from a dealer who do not care about their customers.

Thank you once again.

Blue Motor Finance were straight forward. I have just paid off early and received a friendly email confirming they have received the settlement and all phone queries answered quickly, friendly and helpful. Can't fault them.

In march I bought my first car from a garage that stated they don't sell cars with advisories and that the vehicle would be serviced and MOT'd to make sure it was good to go, and I used blue motor finance for this purchase, within 4 days after the purchase I noticed the rear suspension coils were different sizes and after talking to a mechanic friend he said this shouldn't of passed it's MOT as the size difference would cause issues with the cars balance and stability. I took the car back to the garage I bought it from and they were more then happy to replace both suspension springs as the car was under warranty, after they were replaced and again only within a few days I noticed a knocking noise when ever I go over speed bumps so I booked the car into Halfords for a 30 point health check and again more faults were found this time the rear axel bushes where excessively worn which should of been a MOT fail and the brakes should of been an advisory. I had only had the vehicle for 2 half to 3 weeks so I decided because I was still with in the first 30 days of purchase I would give the car back to the garage under the consumer act and contact blue motor finance to see how I could do this. The complaint team at the finance company asked me for evidence so I took pictures of everything under the car and sent a copy of the Halfords report and after being instructed by the team I took the car back to the garage so they could inspect it for themselves, I raised concerns beforehand that I believe the garage would fix the car and reject the claims of there being anything wrong in which the team said not to worry they would just inspect the car. Two weeks pass and after multiple phone calls and hours of being on hold blue finance send a regional manger to the garage to see what the hold up was, as expected the garage claimed there was nothing wrong with the car. The next step was for blue motor finance to send there own mechanic to inspect the car which I agreed to, the day after the mechanic was due to see the car I rang the company and again I was on hold for 40 minutes, and I was told the report would take 4 to 5 days so I waited the 5 days and then I was told it would take 5 to 7 working days, in all it took 12 days and the mechanic confirmed my suspicions the rear axel bushes and brakes had been replaced and that the car seems ok after the repairs. I had told blue motor finance on multiple occasions I didn't trust the car or the garage anymore so I wanted to cancel the policy but the company decided to side with the garage and said I don't have the right to give it back as the repairs had been made, I seemed to get script responses from the complaint team repeating they understand my situation and even though they clearly don't. I was left without a car for 5 weeks I had to pay for busses and taxis as well as the fiance leaving me really tight on money so I asked to see if I could get compensation for the hassles to which I was told yes and they would be in touch to talk about it, another week goes by so I ring again and was on hold for 30 minutes and they say no to the compensation because the complaint was closed. Also on multiple occasions while on hold trying to find out what was going on the calls were answered and then hung up. If I knew what I know now I would of used this finance company in my opinion they will side with the garage over their own customers because it was easier to give me the car back then get the money back from the garage, I am massively out of pocket and have a car that I believe could break at any point and even though I was in my 30 cancellation right I have no rights. In total I was on hold for close to 5 hours.

Finance when I needed it adjusted payment date easily and paid off balance very easily
Overall a good company to deal with
Would certainly use again

Very happy with the service provided by blue motor finance. The transaction was quickly set up allowing me to purchase my car. I settled the contract early and had a flawless experience.

Helped me when I was in financial difficulty helping me to keep my car Lynne was professional and took care of the matter

Blue motor finance company is the best. The staff are always pleasant and go the extra mile to help. You really feel valued as a customer. Special thank you to Shaun, accounts manager for his outstanding professionalism and customer focus.

Had a car on finance with them for a year and a bit, then was able to get a good deal on a lease through my job, so settled this up and payed the settlement figure. It was also a super quick process for clearing the finance, for HPI checks, so I could sell it. They also explained I’d get a refund for the payment I had made that month as well.
This was super easy to do the responses were quick and answered all my questions to a T!
I dealt mainly with Druanne, but anyone I spoke to over the phone was also great, thanks for a great experience financing my car :)

. Put a search on credit file even though I never applied for finance also sent me an email saying my application was rejected??? Think companies like yourselves should think before sending emails saying you were rejected when I hadn’t even applied to them. I contacted the broker and they informed me that it was a soft search

I am absolutely appalled by the treatment I have received from Blue Motor Finance and Trade Centre UK (Wednesbury).
I purchased a vehicle that developed multiple faults within just 3 days. I exercised my legal Short-Term Right to Reject under the Consumer Rights Act 2015 and physically returned the car and keys on April 13th.
Despite being a father of three children and clearly explaining the significant material hardship this is causing my family, Blue Motor Finance has left me stranded for over 11 days without a resolution or a refund of my deposit.
Worse still, the dealer (Trade Centre UK) has provided false information to the finance company, claiming I "missed an appointment" a blatant lie. I have photographic evidence of the keys and the dated rejection letter on their desk from 11 days ago, which I have shared with the finance company, yet they continue to allow these delay tactics to prevent a refund.
I have now been forced to escalate this to the Financial Ombudsman Service and the FCA for a breach of Consumer Duty.
It is shameful to treat a customer in hardship this way when the evidence of the car’s faults and its return is undeniable. I expect an immediate unwind of my agreement in line with consumer rights act 2015 and trade centres own policy!

UPDATE Friday 5:00 PM: Case R6Q2O3NK - Blue Motor Finance replied to this review 3 hours ago promising a call "today" to resolve this. It is now 5:00 PM and the office is closed. I have been left on hold for 20+ minutes even though the automated system said a wait time of 5 minutes and NO ONE called me. Another broken promise while my children are left without transport. This will be forwarded to the Financial Ombudsman (PNX-5974614-H4S1) as further evidence of their failure to act on my material hardship.

You have publicly acknowledged your duty to resolve this, yet privately continued to ignore it.

Took out a loan for a car, the car was faulty and from the Trade Centre. Blue have been amazing and very supportive, they helped me through the return process with a difficult dealer, arranged an independent inspection of the car and refunded me my monthly payments and due to the dealer dragging their heels, they have arranged for me to receive the value of my part exchange and the deposit I originally paid. Thank you.

I had very good experience with Blue Motor Finance. I would say the best costumer service,good level of professionalism and easy to sort out things with if any problems accrued.
100% I would recommend these guys. Thx