Blue Haven Pools Reviews 124

Absolute rubbish pool I don't know how qualified pool builders can walk away after installing a pool and leave leaking pipes.
Have had to jack hammer up the slab to repair pipes that have been leaking since installed.
Would not recommend to anyone.

The pool was built at my mother's house in Florey ACT
You are quiet welcome to fix your rubbish pool.
0407476666

Just bought a spa from blue haven and very impressed with the quality of the spa. Arrived on time and easy set up instructions that the blue haven team. Will recommend to friends and family m.

Great looking pool! Very happy with Richie and the team for completing such a great pool. Good communication and knowledge.

We have just finished our pool handover with Blue Haven and have had a very good experience. Giuseppe (Sales) was excellent, came past during the build process to check in on us. Adam (builder) and the team were nothing but professional and I can't recommend them highly enough. Mark (Builder assistant) was a world of knowledge for us, getting back to us when we emailed or called and was always happy to answer any questions we had. I can't fault any of the tradesmen who came throughout the build. They were respectful and did a professional job, cleaning up after themselves and willing to give us their recommendation. Glen (Plumber) has been a really great source of information for us in cleaning and maintaining the pool.
My biggest tip for anyone is to read the contract, ask questions if you are unsure and be ready for each step throughout the process. We never had one issue and highly recommend Blue Haven and the team to build you pool!

Really impressed with the finish of my swimming pool, looks really great with the interior that we chose. Helped with landscaping and showed colour options of how it will look with the house and the 3D design beforehand was impressive. Overall a great company to buy from.
Highly recommend

Very enjoyable experience easygoing stuff made easy to enjoy swimming cheers

Such an amazing service provided by Josh! Came over, give us a quote with the different option !

The ultimate swimming pool builder you will ever work with. Kudos to the hardworking Blue Haven Team!

Roy Ghantous was extremely helpful and a great ambassador for Blue Haven. I’ve only recently started looking at options for a pool and wasn’t planning on making a final decision so soon but his experience and confidence in the product made the commitment easy.

The sales process was easy, Blue Haven had a great special 2019 which we were very interested in, after shopping around and speaking with a few pool companies, we found dealing with Giuseppe from Blue Heaven was the easiest, we felt that he was very attentive made the effort to come out and meet with us and gave us his honest opinion on what would work best for our property. I’m hoping it all goes well. Let’s see how it goes 🤞

We had a pool installed End of August 2019 a salt water pool we then had to wait for 4-5 weeks for the salt to be delivered. Mid December of 2019 the pebblecrete has bubbled all over the pool ( Lumps through the pebble Crete) So I called and explained the problem with the pebblecrete and was told that I would have to wait until their busy time had died down, I said ok I understand they had other jobs to complete.

So I called back in late March to make sure that we had not been forgotten and was told that I needed to call back in 21days because they were starting a repair section

I left it around 4weeks to call back only to be told that they were getting someone to come and inspect the pool.
That has not happened and I have to chase them because they do not return phone calls, the date I was told for an inspection was today 25 May 2020 and not a phone call or a message to say that it was not going to happen.So I had to call again today only to be told that the person in the repairs department was not there, and they would call me tomorrow.

All a want is the product that I have paid for not the excuses that I keep getting and the stress of dealing with this company.They are more than happy to take your money and not so helpful when the product that you paid for is defective and you want it repaired.
The pool is not a year old and the issue started 4 months after they had had completed the job.

The results speak for them self!!!!!

Yesterday I went in and saw Ramonda and Roy at Blue Haven Pools the initial experience was very professional . They paid attention to every detail that my wife and I expected out of our new pool & spa on top of Ramonda and Roy being professional the price was very competitive I recommend blue haven pools for your pool choice or spa . My wife & I will be adding to this review as we go through our Pool & Spa building experience .

Thank you we just love our new spa and cabana day bed while we are all staying home, we have made our own private oasis
Thank you BLUEHAVEN, a big thanks to the Warner’s bay branch for the best customer service and listening to our needs.
We now have a massage at home daily with the family. 😊

Ricardo came out and sat with my wife and I to discuss our options about getting a pool. We have tight access and some complicated landscaping in our yard.Within 20 minutes of meeting I feel like we have known him for years, he came up with some brilliant ideas and was happy to discuss pricing and helped us with finance. We are very happy with the result and I will definitely be calling Ricardo if we move.

Very knowledgeable team, their advice with my pool design saved me thousands in ground work and retaining walls which was great because I could then afford a pool heater. My family can now use the pool year round!

First time we ever bought a pool and loved that we chose Blue Haven Pools. Super simple sales and construction process. Don't know why we didn't do it sooner! Huge thank you to the team that worked so hard over summer. We love our pool and so happy with the quality and service. The experience was so good it was even fun. Thanks Blue Haven.

We had the pleasure to meet and deal with Roy from Blue Haven Pools. His professional and enthusiastic approach has made it easy for us to decide on pool design and choices. Thank you Roy for your advice and help. You are a true asset to your company. We can’t wait to see the finished product.

Best regards,
Sandra & Michael - Rockdale

Wouldn't recommend Blue Haven to anyone! A lot of bad reviews on this site. Worst company I've ever had to deal with.
They said it would take four months to complete and it took over 18. They would do something like dig the hole and then do nothing for another three months and not communicate as to what was going on.
Almost always bad to deal with (rude, aggressive). Didn't have a site supervisor for months as people kept quitting the company.
They refused to take the dirt away from the site at they said 'it wasn't just dirt it had some rocks in it' despite saying they would at the start of the job.
Kept the site filthy with rubbish for months despite a skip bin being on site. And many other issues. Almost never replied to emails.
Have a lot of friends looking to build pools and none of they have gone with Blue Haven after the experience I've had.

Cannot recommend. Lack of communication, poor project management, countless additions. Stressful and disappointing experience but got there in the end.