Never received item contacted them on Two occasions no reply was told they had made a mistake on there behalf and the item would be with me shortly. Ordered the item 11th February still not received i... Toon meer
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Lees wat reviewers zeggen
Few Months Ago I Bought The TAC VEST CLIP TORCH, It’s Amazing And Does What It Says, Super Bright and Powerful With Lights With Flashing Blue / Red Light, and so on also the T1 FLASHLIGHT. These are T... Toon meer
I keep getting emails asking me to review an order I still haven’t received. I get it’s probably automated but seriously?! It’s getting annoying now. The Shop app shows it as shipped but I haven’t h... Toon meer
Bedrijf heeft geantwoord
Ordered the Warrant Number Patch with blue line UK flag on in October and have yet to receive the item. Had an email confirming the order and the money was taken but that's it. No corresponden... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
.,..
Contactgegevens
Verenigd Koninkrijk
- bluelinetactical.co.uk
2,6
Slecht
105 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not impressed.
My initial order wait time was ridiculous, the bag didn’t arrive, I then contacted numerous times in many different ways and after a long wait the issue was finally rectified.
Since receiving my bag, I have tried to contact again as the bag is falling apart but instead of a reply my message was read and ignored. I would not buy from this company again
10 maart 2024
Don't...
I didn't receive my order on time, it took an extra month from the point of order for items to arrive. I was told my customer services this was due to items being on "pre-order" but no where did it say this. When the order eventually arrived, I only got 1 of the 2 items I ordered, and am yet to receive the 2nd or get a response from customer services. Wouldnt order through them again, and would've been 1 star had it not been for the fact they support the emergency services...
15 mei 2024
Antwoord van xxx
Hi Jack. We have sent out your name tape in the last week, if you still haven’t received it please let us know and we can send you another. In relation to the pre-order torches. I don’t know how we can make it more clear. It’s listed in 3 different places on the website, including product page itself. You will also see an estimated delivery time which in your case was delivered within the time period. Unfortunately we don’t have a customer services department as we are solely two frontline officers running this in between our normal duties. I am sorry you feel like you have had to wait and will email you personally to help resolve this situation.
NEGATIVO !!!!!!
Non ho ricevuto la merce ordinata e nessuna risposta alle mie molteplici segnalazioni
26 februari 2024
Hi viz
Delivery was slow and my first contact went unanswered but product itself is good. Thank you.
23 februari 2024
Antwoord van xxx
Hi Xavier. We have had issues recently with items getting stuck in customs going into the US. Can you please get in contact with us and we will organise for a replacement to be sent.
No item, no response to emails
You didn't send me the flashlight I orderem and You didn't respond to any of my email.
10 februari 2024
No tracking info & no product received
Didn’t give updated tracking information and could not track package. Never received my purchase
10 februari 2024
Antwoord van xxx
Hi Robert. I can see you ordered a torch to the states. We don’t seem to have any emails from you stating you haven’t received your order. If this is the case we would be happy to send you out another free of charge. There is a possibility it has been stuck at customs. Thanks
No BS approach
No BS approach. You get what you pay for. Quality goods fit for purpose. Nice 👍
13 april 2024
Top quality kit from top supplier
Top quality kit from top supplier. Bought multiple things and never had an issues with comms on point.
1 maart 2024
Review zonder uitnodiging
I bought the Tac Vest Clip Torch
I bought the Tac Vest Clip Torch, it came quickly and looks brilliant on my kit. It holds a good charge and doesn’t take too long to charge. Everyone on my team has either got one or asked about it. 100% recommend for those of the frontline!
10 augustus 2023
Review zonder uitnodiging
Could not fault the experience I have…
Could not fault the experience I have had with BLT at all. From ordering to receiving the product was easy and even when I messaged the team to confirm things with them I got an answer back from them quickly. The product itself is amazing! I would recommend any police officer to order their gear from these guys as the products are amazing and are really good value! Thanks to the BLT team for the amazing work and products and coming back to me so quickly! 100% recommend using them!
16 maart 2024
Review zonder uitnodiging
Andrew S
Few Months Ago I Bought The TAC VEST CLIP TORCH, It’s Amazing And Does What It Says, Super Bright and Powerful With Lights With Flashing Blue / Red Light, and so on also the T1 FLASHLIGHT. These are Two Serving Police Officers running the ‘Blue Line Tactical’ website I would 100% recommend if your a serving Police Officer or not, or going to be joining the Police, there’s amazing cheap products on their website, and you can’t find anything like it anywhere else. 100% Recommended. Thank You!.
29 maart 2024
Review zonder uitnodiging
Great products
I’ve used these guys to purchase there torches, the clip on and hand held. Both are amazing, I use them on a regular and I cannot go without them. I’ve had them both for around a year and they are still going strong. I would recommend these guys to purchase high quality kit for the front line!!
28 maart 2024
Review zonder uitnodiging
Avoid at all costs!!
Avoid at all costs.
Order was placed on 24th Feb.
By 8th March, still had not received it. Contacted via email to cancel the order. On 9th March told that I couldn't cancel as it had already been shipped and to expect it early the following week.
Product did not arrive until 23rd March, 13 days after I had originally been told it had been sent.
Royal Mail label said it was posted on 21st March.
So when I requested to cancel, no shipping had been paid for by BLT.
Products arrived in their Chinese manufacturers packaging. Evidently reselling cheap products from Amazon and eBay at a significant mark up.
Even the P&P is over priced. £7.99 I paid. The Royal Mail label says £3.49, meaning there is a £4.50 mark up on the shipping alone.
Communication is poor.
Products are poor quality and cheaply made.
Overpriced shipping.
Not adhering to consumer rights r.e. online orders, cooling off periods, and 14 day right to return.
28 maart 2024
Review zonder uitnodiging
Antwoord van xxx
Good Evening Jake
You have unfortunately not been happy from the get go. We have tried to provide you a reasonable service however you have not been happy at any stage.
This review seems odd to me as you are a 3rd time buyer and have never had an issue before. So the cheap products you refer to seems false, as I suspect had you had an issue before you would have raised it.
We offered you a refund, however you were unhappy with that. We have now given you a full refund and allowed you to keep the goods which you are apparently unsatisfied with.
Our shipping costs are transparent and are clearly marked at the checkout stage. Again, being a previous customer you are aware of this as you have previously paid this shipping on order #2216.
I would avoid this buyer at all costs due to the fact you have previously made orders and requested cancellations immediately, which on your previous order we obliged with. I request you do not purchase from us again or interact with our business.
Took over a month to deliver with…
Took over a month to deliver with explanation as to why! 🤷♂️
3 december 2023
Great fast service.
8 november 2023
Perfect item thank you
9 oktober 2023
Item received is faulty
Item received is faulty. Cannot get a reply from them. Emailed the support address and got nothing. No other way to contact. Terrible customer service.
6 november 2023
Review zonder uitnodiging
Antwoord van xxx
Hi Ben. We don’t seem to have any emails from you. Please email us at orders@bluelinetactical.co.uk or alternatively contact us on Instagram. Once the fault is the confirmed we can look to sending you out a replacement. Thanks
Item was very good but
Item was very good, however it broke after a month or so. I emailed support and they never got back to me
*edit*
I sent my concerns to the email listed on your website - support @ bluelinetactical.co.uk
6 augustus 2023
Antwoord van xxx
Hi Neil. Could you confirm what email address you have sent your concerns to. I can’t seem to find it in our inbox. Please get in touch and we will organise a replacement for you. Thanks. BLT
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