Items delivered promptly and carefully packed on a pallet with a piece of insulating board to cushion them! Slight hiccup in the system the day before delivery when got notification that it was packed... Toon meer
Bedrijf heeft geantwoord
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The delivery driver was excellent and dropped our order on its pallet at the top of our drive. Unfortunately we were not expecting the delivery as we were told it would come on the Wed and it arrived... Toon meer
Bedrijf heeft geantwoord
Good price on Jablite and PIR. Full size sheets delivered on 3 pallets which were well wrapped. Driver coped with busy road and used Moffett forklift to position the stack onto my trailer. Kept u... Toon meer
Bedrijf heeft geantwoord
As usual the prices from BMD were very competitive and the ordering process seamless as usual. Received messages and tracking information for the delivery which despite being in rush hour were spot on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Builders Merchant Direct is your trusted online source for a vast array of construction materials, catering to both professional trade and DIY enthusiasts seeking quality and affordability. Our extensive product range includes everything from specialised insulation solutions for walls, floors, lofts, and roofs, to plasterboard, drylining, and sheet materials. We're proud to offer specialist building boards like Fermacell, alongside a comprehensive selection of building materials such as render, screed, DPMs, and all the necessary accessories. Featuring top brands like Kingspan, Recticel, Celotex, Knauf, Siniat, Bewi, Fermacell, and Rockwool, we ensure that every product we deliver meets the highest standards of thermal, acoustic, moisture, structural, and fire protection. Whether you're in search of PIR Insulation or the versatility of Fermacell boards, our catalogue is carefully chosen to meet your specification needs. As leading building suppliers, Builders Merchant Direct is committed to providing a seamless, hassle-free experience, supported by our expert team and nationwide delivery service. Discover why we're the builders supply online of choice for countless customers, and let us support your project with our wide range of products. For personalised assistance or to explore our offerings, visit us at www.bmdgroup.co.uk, call 03300 55 32 02, or email Sales@bmdgroup.co.uk. Builders Merchant Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, The UFH Group, Renders Direct, and Screeds Direct.
Contactgegevens
Unit 2 Power Park, S63 9BL, Rotherham, Verenigd Koninkrijk
- 0330 055 3202
- sales@bmdgroup.co.uk
- bmdgroup.co.uk
4,4
Uitstekend
159 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Friendly service.
6 maart 2024
Antwoord van Builders Merchant Direct
Hello Costin,
Thank you for the 5-star review!
We're delighted to hear that you found our service friendly. Providing a warm and welcoming experience to all our customers is something we pride ourselves on.
We appreciate your feedback and look forward to serving you again on any future products you may have.
Many thanks,
Builders Merchants Direct
All parts I required were in stock
All parts I required were in stock. The parts arrived well and time and were off loaded safely.
28 februari 2024
Antwoord van Builders Merchant Direct
Hi Colin,
Thank you for the 5-star review!
We're delighted to hear that we had all the parts you required in stock and that your order arrived on time and was offloaded safely. Our team works hard to maintain a comprehensive inventory and ensure efficient and secure delivery for every order. It's rewarding to know that these efforts have positively impacted your experience with us.
We appreciate your feedback and look forward to serving you again on any future projects with the same level of reliability and care.
Many thanks,
Builders Merchant Direct
Great service
Great service . Best prices and excellent delivery . The driver was also a credit to the company . If I could give 6 stars I would . A definite 10/10. Wish I'd found them earlier in my project
28 februari 2024
Antwoord van Builders Merchant Direct
Hi Mark,
Thank you so much for your glowing review!
We're absolutely delighted to hear that you were impressed with our service, pricing, and the delivery experience. It's fantastic to know that our driver also made a positive impression on you.
We're here for any future needs you might have! Our team is committed to providing the best possible service every step of the way, and feedback like yours reinforces our dedication to excellence.
Many thanks,
Builders Merchant Direct
Great price but not great communication…
Great price but not great communication regarding delivery
26 februari 2024
Antwoord van Builders Merchant Direct
Hi Susan,
Thank you for your review.
We're pleased to hear you found value in our offerings. However, we understand your concerns regarding communication about delivery and apologise for any inconvenience this may have caused.
We want to assure you that we are constantly working to improve our delivery communications. Your feedback is invaluable as it helps us identify areas where we can enhance our service to better meet our customers' needs. We're committed to making the necessary improvements to ensure clearer and more reliable communication for all future deliveries.
We appreciate your feedback and look forward to serving you again for any future requirements you may have, this time with improved communication that matches the high standards of our pricing and products.
Many thanks,
Builders Merchant Direct
Needs more communication
Great choice price and fairly quick delivery. Let down by not being given any delivery update until it landed on my drive
23 februari 2024
Antwoord van Builders Merchant Direct
Hello Chris,
Thank you for taking the time to leave a review and for your comments on our pricing and delivery speed. We're glad to hear those aspects met your expectations.
We understand your concerns regarding the delivery updates and apologise for any inconvenience caused by this. We do send out an estimated delivery day by email as soon as the order is processed by our team. However, we recognise the importance of providing our customers with more detailed and timely information about their deliveries.
Please know that we are actively working on improving our communication processes to ensure a more concrete delivery date is provided in the future. In the meantime we encourage customers to get in touch if they need more detailed information about their deliveries, or a more exact day/time.
Your feedback is invaluable as it helps us identify areas for improvement in our service. We're committed to enhancing your experience and hope to better meet your expectations on future orders.
Many thanks,
Builders Merchant Direct
Really quick delivery
Really quick delivery. Dave the driver was great, really helpful bloke.
Would definitely recommend this company.
14 februari 2024
Antwoord van Builders Merchant Direct
Hello Joe,
Thank you for the fantastic 5-star review and for the reccomendation!
We're thrilled to hear about your experience with the really quick delivery and how great Dave was. Having team members like Dave, who go above and beyond to be helpful, is something we take great pride in!
We appreciate your feedback and look forward to the opportunity to serve you again in the future.
Many thanks,
Builders Merchant Direct
Not impressed with delivery system
Goods that I orderd were great.
Unfortunatley the delivery system is not. I ordered on the12th Feb was told that my delivery would be Friday 16th and that the driver would contact me with a 2hr delivery time. Insted it arived on the13th at aprox 1730 at my customers address. No notification was given and it caused my customer some stress having a pallet load of insulated plasterboard dumped outside in the rain. Also caused me a great inconvenience as I had to drop everything to go and sort it out.
13 februari 2024
Antwoord van Builders Merchant Direct
Hi Barry,
Thank you for sharing your feedback. We're pleased to hear that the products met your expectations, but we understand your concerns regarding the delivery experience.
The change in your delivery date was an unforeseen adjustment in our scheduling, which regrettably led to the inconvenience experienced. We do understand the importance of reliable communication and delivery notifications, and we apologise for any stress or inconvenience this caused you and your customer, especially with the lack of notification and the conditions at the time of delivery.
While we do request our drivers to call ahead, unfortunately factors like network coverage and driving safety can affect this practice. We are actively working on enhancing our delivery communication and procedures to better serve our customers and avoid such situations in the future.
Your feedback is crucial for our ongoing efforts to enhance our services, so thank you for taking the time to share this with us. We are dedicated to making continuous improvements and hope to demonstrate a better delivery experience for you in the future.
Many thanks,
Builders Merchant Direct
Ordered insulated plaster board
Ordered insulated plaster board on a Friday was delivered on a Tuesday to Somerset.
Product was great and driver dropped the load without any problem on his little fork lift.
Will defo look at using them again.
8 februari 2024
Antwoord van Builders Merchant Direct
Hello Paul,
Thank you for the fantastic 5-star review!
Its great to hear you was satisfaction with the quick delivery of your insulated plasterboard. It's also good to know the product met your expectations and that the delivery process went smoothly without any issues.
We are always here to help if you use our services again in the future and look forward to the opportunity to provide you with the same high-quality products and service.
Many thanks,
Builders Merchants Direct
Great experience all round.
Goods we purchased were very competitively priced. Very quick delivery and delivery guy himself was super helpful with where to place goods. Overall great experience with BMD.
8 februari 2024
Antwoord van Builders Merchant Direct
Good morning,
Thank you for the 5-star review and for sharing your great experience with us!
We're thrilled to hear that you found our prices competitive, our delivery quick, and our delivery team especially helpful in placing your goods. At Builders Merchant Direct, we strive to ensure every aspect of your experience is positive, from the quality and value of our products to the efficiency and helpfulness of our service.
We appreciate your feedback and are delighted to have met your expectations. We look forward to serving you again in the future.
Many thanks,
Builders Merchants Direct
Good quality and quick delivery
Practical prices, quick delivery and arrived In perfect condition. Also good quality.
26 januari 2024
Antwoord van Builders Merchant Direct
Hello Vicci,
Thank you for the 5-star review and for sharing your positive experience!
We're thrilled to hear that you found our prices practical, our delivery quick, and our products not only arrived in perfect condition but also met your expectations for quality. Providing our customers receive the best value and service is what we strive for, and it's great to know we've achieved this for you.
We appreciate your feedback and look forward to serving you again.
Many thanks,
Builders Merchants Direct
Grateful
Phoned up that afternoon 20 minutes later I was on my way with the stuff I needed. top lads who helped out.
Spot on be back for sure.
1 februari 2024
Antwoord van Builders Merchant Direct
Hello Luke,
Thank you for the fantastic 5-star review!
We're so glad to hear about your positive experience and how quickly our team was able to assist you. It's great to know you were on your way with everything you needed in no time!
We look forward to welcoming you back and helping out again in the future.
Many thanks
Builders Merchants Direct
Delivery was good and well packed
Delivery was good and well packed, however every sheet was damaged and the foam backing was coming off
3 januari 2024
Antwoord van Builders Merchant Direct
Hi Richard,
Thank you for your review.
We're pleased to hear that the delivery and packaging met your expectations. However, we are concerned about your comments regarding the condition of the items.
As outlined in the order dispatch email, our policy typically requires any discrepancies, such as damages, to be reported in writing with photographs within 48 hours of receipt. While we haven't received an email from you, we understand that issues can arise, and we're here to help. If you'd like to discuss your concerns or need assistance, please don't hesitate to reach out to us at sales@bmdgroup.co.uk, with photos of the damaged boards included and we will investigate.
Many thanks,
Builders Merchant Direct
Antwoord van Builders Merchant Direct
Hi Dan,
Thanks for the 5 stars! We're glad you're satisfied with our service. Your feedback is much appreciated, and we look forward to serving you again.
Many thanks,
Builders Merchant Direct
Good price and delivery as agreed
Good price and delivery as agreed.
Only slight downside was some damage to the insulation on delivery but didn't affect my project
14 november 2023
Antwoord van Builders Merchant Direct
Thanks for your review, Steve.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Prompt and efficient service
Prompt and efficient service. Delivered what I needed at a reasonable price and delivered next working day.
20 november 2023
Antwoord van Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Very good communication and delivery
Very good communication and delivery service at the best price found.
17 november 2023
Antwoord van Builders Merchant Direct
Thanks for your 5-star review, Geo.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Highly recommend this company
Highly recommend this company — great prices, great comms and great delivery drivers
8 november 2023
Antwoord van Builders Merchant Direct
Thanks for your 5-star review, Adam.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Antwoord van Builders Merchant Direct
Thanks for your review, Simon.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Delivery vehicle
I told the company not to send a large 60ft HGV to my house for the delivery but they took no notice and sent one anyway causing issues for the driver who I felt sorry for. In the end he at to park in the entrance to the lane blocking off the access then use his remote FLT which ripped up all the grass verge . Not the drivers fault though. Why don’t you just listen to the customer.
25 september 2023
Antwoord van Builders Merchant Direct
Thanks for your review, Philip.
We appreciate your feedback and the time taken to do this review.
on the investigation of this i can't find any notes explaining delivery issues. we apologize for any inconvenience caused and will pass these details on to our transport team in case they have been informed and not actioned.
We hope to see you back again soon!
great company prompt delivery and never…
great company prompt delivery and never lets me down
22 september 2023
Antwoord van Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
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