The discussion we had was comprehensive and most helpful. We bought a fan for our stove, but could not fit it in appropriate position on top of stove. It was not removed from the box and returned... Toon meer
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Lees wat reviewers zeggen
Only went into the shop for a replacement part for the wood burner. Staff were extremely helpful and pleasant. Even telling me that if a relative in Yorkshire needed help with an Aga being fitted, t... Toon meer
Visited this business after many years, impressed with expansion and development. Probably good to expand from the wood burning Steve’s business. But the wood burning stoves are brilliant. We have two... Toon meer
Great layout on shop floor showing many beautiful items to help furnish the home. The items were well sourced and some were locally made - a big plus. Staff welcoming and helpful and, importantly, not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bonk & Co
Geschreven door het bedrijf
Wood burning stoves are our passion! We have a great range of products & accessories, a wealth of expertise and offer great customer service. Over the last 40 years, we have been lucky enough to work with some great manufacturers and suppliers, which means now, we can confidently say that we only sell stoves that ‘we know and trust’. We are very proud of the stoves we sell, and are equally proud to say there are some stoves we don’t sell!
STOVES & FIRES HOME & LIFESTYLE KITCHEN OUTDOOR LIVING
Contactgegevens
8 Harbour Road, IV1 1SY, Inverness, Verenigd Koninkrijk
- 01463 233968
- hello@bonkandco.com
- bonkandco.com
4,9
Uitstekend
1K reviews
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Recommend this company
Prompt delivery, personable customer care. Good to support smaller British companies
6 maart 2025
Antwoord van Bonk & Co
Hi Susan,
Thank you so much for leaving us such a lovely review and recommendation, we really appreciate it! We hope you're enjoying your new blanket.
Warm wishes,
Bonk & Co
Very good job refitting the flue and…
Very good job refitting the flue and very tidy job refitting the wood burning stove.
9 december 2024
Antwoord van Bonk & Co
Hi Andrew,
Thanks for leaving us a review, we really appreciate it! We're sure your stove will be keeping you nice and cosy for many years to come!
Warm regards,
Bonk & Co
Can't recommend highly enough.
From walking into the showroom to lighting the first fire in our new stove Bonk and Co have been a delight to do business with. I wouldn't hesitate to recommend them.
20 december 2024
Antwoord van Bonk & Co
Hi Margaret,
Thank you kindly for leaving us such a nice review, it really warmed our hearts.
We're very happy to hear you were so pleased with the installation of your new Woodwarm Fireview - we sure it'll be keeping you nice and cosy.
Warm wishes,
Bonk & Co
Excellent service supplied by a very…
Excellent service supplied by a very knowledgeable young gentleman. Shopping made easy. Log burner spares readily available.
27 februari 2025
Antwoord van Bonk & Co
Hi James,
Thank you very much for the lovely review, it's much appreciated.
Sam was very happy to read you were so pleased with his service. If you ever need any other parts, please don't hesitate to get in touch.
Best wishes,
Bonk & Co
A fantastic job
I’m really impressed with a truly exceptional job by the guy’s at bonk in the installation of my solid fuel stove. I would highly recommend this firm
18 januari 2025
Antwoord van Bonk & Co
Hi Donald,
Thank you kindly for the great review and recommendation, it means a lot to us. We hope you're enjoying your new Wiking stove, the Mini 4 is a great stove that's sure to keep you nice and cosy!
With warm regards,
Bonk & Co
Antwoord van Bonk & Co
Hi Jacklynn,
Thanks so much for the five star review - it's much appreciated!
Best wishes,
Bonk & Co
Black Tigh Self Build
From the moment we engaged with Bonk & Co we knew we were in good hands and had made the best decision about installing a new stove. Friendly, knowledgable and willing to help. We were a new self build and the team came out to offer us great advice from the start even before the roof was on. Their help continued throughout the entire process from the back office to the fitters all were lovely and the workmanship and attention to detail was amazing. We would highly recommend Bonk & Co to anyone wanting a top quality product and service.
13 december 2024
Antwoord van Bonk & Co
Hi John,
Thank you kindly for your lovely review. We're always delighted to receive such glowing praise!
We're very happy to hear that you are so pleased with your new Hwam stove, and that you were so happy with our service. It's a really lovely stove, and we're sure it will become the cosy centre of your home.
With warmest wishes,
Bonk & Co
First class in every aspect
First class in every aspect. So happy with the quality of the fire we bought and with the service received. The installation team worked quickly, were very clean and neat in their work and were really helpful - nothing was a problem and they constantly asked for our preferences. We are delighted every time we light the fire - it has changed our home and was worth every penny!
14 december 2024
Antwoord van Bonk & Co
Hi Justin,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We're delighted to hear that you are so pleased with your STUV stove, and are sure it will be keeping you nice and cosy for many years to come. The whole team were delighted to read your comments, as they really take pride in their work and want to provide the best service possible.
Wishing you lots of cosy times with your new stove,
Bonk & Co
Antwoord van Bonk & Co
Hi Linda,
Thank you for your review, we really appreciate it and are very happy to hear you were pleased with our service.
Looking forward to seeing you again in the future.
Best wishes,
Bonk & Co
The shop were very helpful in advising…
The shop were very helpful in advising on and supplying parts for our stove.
4 februari 2025
Antwoord van Bonk & Co
Hi Colin,
Thank you for taking the time to leave us a review, it's much appreciated.
We're very happy to have been of help in sourcing parts for you. We hope everything is going well with your stove.
With warm regards,
Bonk & Co
Had the item I required
4 februari 2025
Antwoord van Bonk & Co
Hi Paul,
Thanks for leaving us a five star review, it is much appreciated. Good to hear we had what you needed, just let us know if you ever need anything else.
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
Hi Amanda,
Thank you so much for leaving us a review, it really means a lot to our team!
It's great to hear you liked our range of products, we work hard to find interesting and beautiful items for your home.
We look forward to seeing you again soon.
Kind regards,
Bonk & Co
The staff were extremely helpful when I…
The staff were extremely helpful when I needed spares. Every detail was checked over with prompt notification once the parts were ready to collect. Couldn't ask for better service .
1 februari 2025
Antwoord van Bonk & Co
Hi Wayne,
Great to hear you were so pleased with our service - and thanks for the lovely review!
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
HI Ben,
Thanks for the five star review, we really appreciate it!
We're happy to have been of assistance. If we can be of any further help in the future, please let us know.
Kind regards,
Bonk & Co
Great product
Great product, arrived quickly and they refunded me part of the postage.
3 februari 2025
Antwoord van Bonk & Co
Hi Pete,
Thank you for the great review, we really appreciate it!
It's lovely to hear you liked your cards - we hope they went down well with their recipients!
Warm regards,
Bonk & Co
Antwoord van Bonk & Co
Hi Jeffrey,
Thank you kindly for the lovely review, it really warmed our hearts!
We're delighted to hear you think our showroom is beautiful. We put a lot of work into keeping it looking good, so your comments really mean aa lot.
Warm regards,
Bonk & Co
Very poor customer service
I visited the store in mid November and spoke with Sam to enquire about new side and back panels for my Riva Avanti 67 gas fire. I left my contact details.
I eventually got an email back from Sam on 18 December asking for the serial number of my fire, which I replied to immediately.
The next communication was when I emailed Sam on 25 January to ask as to what's happened with my enquiry and to mildly complain about the service.
I got an apologetic email reply on 27 January, and was informed that the parts were now obselete and that "You could possibly try contacting Haworth Heating"!
Not at all impressed.....
27 januari 2025
Review zonder uitnodiging
Antwoord van Bonk & Co
Hi Brian,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve our service.
Obviously I've dropped the ball on this one, and I really do apologise for not getting back to you sooner.
I wish you luck finding your parts, and if I can be of any help in the future, please do let me know.
Kind regards,
Sam
Very helpful employees and wonderful…
Very helpful employees and wonderful range of goods in store, always an enjoyable visit
23 januari 2025
Antwoord van Bonk & Co
Hi Daniel,
Great to hear you enjoyed your visit to our showroom so much. We hope you enjoy your purchases, and look forward to welcoming you back to the showroom soon!
Warm wishes,
Bonk & Co
always very helpful and informative.
13 januari 2025
Antwoord van Bonk & Co
Hi Lorraine,
Thank you for leaving us a review, it means a lot to us!
We're delighted to hear you were so pleased with our service. We always aim to give the best possible experience to our customers.
We look forward to seeing you again soon.
Best wishes,
Bonk & Co
Antwoord van Bonk & Co
Hi Helen,
Thank you for leaving us a review. We're glad to hear you found what you were looking for. We're always happy to help find replacement parts to keep your stove in tip top condition.
Kind regards,
Bonk & Co
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