BON PERGOLA Reviews 

David, Customer Service, was OUTSTANDING!!!!!
Packaging of product - top notch
Followup calls with David with questions - - OUTSTANDING and returned promptly.

We are absolutely thrilled with our new 13x19 Villa Motorized Wall Mounted Pergola! Initially, I was hesitant to purchase online without seeing it in person, but after speaking with David several times, all my concerns were addressed thoroughly. His expertise gave me the confidence I needed.

I was also worried about the installation process, but the recommendations for installers made everything seamless. To our delight, the pergola arrived sooner than expected, and the delivery went off without a hitch.

Our backyard lacked shade, and now, with the addition of the pergola, the space feels so much larger and more inviting. We’re enjoying our outdoor area to the fullest! The motorized roof is a fantastic feature, allowing us to adjust the shade exactly as we want.

This pergola has transformed our backyard, and the quality is impressive! After comparing numerous quotes for custom options, we found this to be a fraction of the cost, making it a perfect fit for our space. We couldn’t be happier with our purchase!

Couldn’t ask for better customer service, they have been amazing and have helped my contractor thru out the whole assembly and installation process. The product is amazing and very strong!! Love it and highly recommend this Company!! A+

I couldn’t be happier with my experience with Bon Pergola from start to finish. Even though I initially placed the wrong order, the team was incredibly helpful in correcting the issue without any hassle. They were always responsive to my questions and concerns, ensuring that I felt supported throughout the process. The pergola was also very easy to install, making the entire experience smooth and stress-free. Highly recommend!

The Bon Pergola 10'x10' pergola has been the perfect finishing touch to our completely re-landscaped yard. The quality and craftsmanship are outstanding, and it blends seamlessly with the new design. Assembly was a breeze, and the pergola adds both style and functionality, creating a beautiful shaded area where we can relax and enjoy our transformed outdoor space. It’s truly enhanced the overall look and feel of our yard. Highly recommend!

Pergola is Super

Pergola arrived a few days later than planned and this gave us some challenges with manpower. However, the pergola arrived in great shape, with all its parts. Assembly and installation were uneventful.

The best part is the pergola now sitting on our patio, makes it a very special place. Early reviews saying our patio is like a luxury resort, we do have a great view.

The delivery of the product was frustrating. The "white glove" service is just two guys taking the boxes off the truck. Had to switch delivery companies, and delivery times, which meant staying home two days to wait for the delivery. When the second crew called, they asked ME if there needed to be more than one person to drop the product off.

Poor communication. Poor instructions on delivery

Overall, the experience was less good and more bad. Customer service is great, product is not worth the price tag. The product materials are good, but installation is very tough even for professionals. The motor shades are useless and even with perfect leveling, they don't work. The electricals for motorized louvers and wiring is not internal and is prone to damage with louvers. Everything should have been prewired for louveres, shades, and heating. I will not recommend to order for this price.

Sales team was great and the shade we ordered came in and was easy to hang. Customer service is top notch!

We love our new pergola with automated louvers & sun/wind screens. From the ease of ordering to the on-time delivery and the clear/simple directions for set-up, we have been delighted with our pergola. It has transformed our patio into an all-season space we can enjoy anytime!

Good service and fair prices

We are very happy with our 13'x13' Villa Pergola. I've had a lot of questions through the process and the salespeople and owner have been very kind, helpful, and responsive. I'd definitely buy from them again.

It was tedious but we got it done. Ours was complicated because we had to modify the height. By the folks and Bon gave us great advice and guidance.

Excellent product and great customer support

Quick and well packaged delivery, fairly easy directions , materials seem solid.

Great product. The louvers work well with the motors.
Very sturdy pergola.
I only needed help with the framework. I was able to put in all the louvers and nuts and bolts. It was fairly easy to put together.

The construction quality is fantastic. The pictographic instructions aren’t awful, but the phone support makes up for any lapses. For the most part I built this myself so it took longer than advertised. Needed help with the cross members, otherwise it was easy going. The alignment, fit and finish are excellent. This is a moderately expensive unit but worth it all in my mind.