Book Driving Test 

Antwoord van Book Driving Test

21 apr 2025

Dear Taylor

We're genuinely sorry to hear that your experience has led you to feel this way.

At Book Driving Test transparency, user satisfaction, and trust are core to everything we do. We take all feedback seriously, and it’s disappointing to see that our service may not have met your expectations. Please know that we have supported many users in similar situations by carefully reviewing their cases and ensuring their concerns were addressed — which is something we’re more than happy to do for you as well.

In order for us to thoroughly investigate and assist you effectively, we kindly ask that you confirm your user details through Trustpilot. This step helps us ensure that we're responding to a genuine review and allows us to tailor a resolution based on your specific case.

Your experience matters deeply to us, and we’re committed to turning it into a positive one. Once we receive your information, a dedicated team member will reach out to assist you as quickly and thoroughly as possible.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

23 apr 2025

Dear Abbie

We sincerely apologize for any misunderstanding you may have experienced during your reservation process. We assure you that it is not possible to book a test center that you do not prefer. However, we understand that the email you received may have caused some confusion.

After a thorough review of your information and account, we confirm that your reservation details remain current and unchanged. We will update your reservation as soon as a suitable slot becomes available within your desired date range and test center. It appears that the preferences in your profile do not align with your request in the email. Therefore, we reached out to confirm that you can make adjustments directly from your profile.

Please note that the response time from our support team may vary between 1-7 business days, depending on demand. In your case, we responded within 3 business days following a detailed review of your account.

Your autobooking process is functioning smoothly, and the system continues to search for an appropriate slot. Should you require further assistance, please do not hesitate to contact us. We appreciate your understanding and cooperation.

Thank you.

Best regards,
Book Driving Test Team

Antwoord van Book Driving Test

18 apr 2025

Dear Lu Lu
We sincerely apologize for any confusion you may have experienced. To provide you with the best possible solution, please share your details with us via Trustpilot. This will allow us to confirm and discuss the situation together. Thank you for your cooperation and understanding.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

22 apr 2025

Dear Timothy

We truly apologize if your experience caused any confusion or concern , your feedback is incredibly valuable to us. At the heart of our service is a simple promise: to reduce the stress, save you precious time, and make the journey to booking your driving test easier and faster.

Instead of spending countless hours refreshing the system or stressing over fully booked test centers, we handle it for you. Our intelligent system continuously monitors availability and automatically secures a booking that suits your preferred date and location ; often saving users weeks or even months of waiting time.

We understand how important this step is in your life, and we’re here to ensure it’s smooth, transparent, and reliable. If you ever need clarification or support, our dedicated team is just an email away at support@bookdrivingtest.co.uk.

We’re proud to be a trusted partner in your driving journey, and we hope to continue exceeding your expectations.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

Geüpdatet op 20 apr 2025

Dear Fathima

We are truly sorry that you had an experience that made you think this way. If the system is active and has verified your information and is working correctly, this process may vary depending on the traffic at the test center. The density and demand at each test center is not the same, so the waiting time may vary. However, the system will definitely make the appropriate reservation for the date range and test center you prefer.

The speed of the autobooking process depends on the traffic in the desired test center. In this case, it is too short for a 10-day period to make an assessment and accuse it of being a scam. If we consider that the autobooking process can take between 1-6 weeks depending on the test center. However, please share your information with us via trustpilot. Let us review your account and verify that you are an existing user. And let us make sure that your account is working flawlessly.In this way, we can look for ways to speed up the process together, and let's discuss the details of the service offered by the expectations by eliminating your concerns. Your satisfaction is our top priority and we achieve this through the feedback we receive. We look forward to listening to your thoughts and improving ourselves.


Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

18 apr 2025

Dear Robert

We sincerely appreciate your thoughtful feedback and the trust you’ve placed in us throughout your driving license journey.


Certainly, you are correct. We continuously update the expectations we set for users based on the feedback and statistics we gather. Various factors, including the busy season, can affect average times. In this instance, we are pleased to have reduced your waiting period from 7-9 months to just 1-2 weeks. We sincerely appreciate your kind acknowledgment of our efforts and thank you for taking the time to share your thoughts.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

22 apr 2025

Dear Madushan

We genuinely understand your frustration and we’re truly sorry that your experience with us led to this level of dissatisfaction. At Book Driving Test , our platform is developed and supported by real people who put great effort into providing a helpful and reliable service.

Reading your comment was difficult for our team, not because of the feedback—every criticism is valuable and helps us grow—but due to the harsh language used, which deeply affects the humans behind this service. We always aim to handle every request with care and professionalism, and we hope that communication can remain respectful, even when expectations aren't met.

We reviewed your case, and per our refund policy, your refund has already been approved and processed. Please note that financial transactions may take additional time depending on your bank’s processing speed.

Regarding the booking update: when changes are detected in your test schedule, our system may attempt to reflect this in your account to keep things synchronized. We're more than happy to share the related receipt or proof of action upon your request.

Thank you for your patience and for giving us a chance to clarify. We remain committed to learning and improving every day.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

17 apr 2025

Dear Bonaventure

Thank you for taking the time to share your experiences with us in such a detailed manner. Our support team is dedicated to easing this process for you and ensuring we provide the requested service at a suitable time.


We are aware of the trust issues experienced especially in online services. And we emphasize the necessity of mutual communication so that you can feel comfortable during this process that may take a long time.

Successful completion relies on mutual communication and cooperation, including accurate information and timely scheduling. We also appreciate your polite attitude and open communication. It is an honor to serve esteemed candidates like you.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

Geüpdatet op 20 apr 2025

Dear Muhammad

We sincerely apologize for any misunderstanding on our part. Our team has reached out to discuss your concerns and review your account. The autobooking process can vary based on traffic at the test center, so experiences and expectations may differ. We are pleased that we have largely addressed your concerns through clear explanations and active communication.

Rest assured, your autobooking process is active, and the system is working to secure your desired reservation. Should you need further assistance, please feel free to contact us at support@bookdrivingtest.co.uk.



Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

18 apr 2025

Dear Gem

We sincerely apologize for any misunderstanding we may have caused. Initially, the system displayed your booking as not being at your requested test center. We reached out to explain the reason for this error. After you confirmed that your payment met the refund conditions, the system proceeded without stopping your auto-booking search. The second attempt successfully secured the test center and date you desired, even earlier than your previous reservation.

Exam Date: Wednesday, May 21, 2025, at 10:07 AM

Exam Center: (We won't tell , without your consent)

We hope our new reservation meets your expectations and leads to a successful experience, allowing you to enjoy safe driving with your lifetime license. If it still doesn't align with your preferences, we will do our utmost to find an available slot at your requested test center at the earliest opportunity. Thank you for choosing us and for your continued kindness and understanding.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

16 apr 2025

Dear Lania

We sincerely appreciate your thoughtful feedback and the trust you’ve placed in us throughout your driving license journey. We understand how stressful and time-consuming this process can be, and we are dedicated to making it as smooth and efficient as possible.As the support team, we would like to thank you for including us in this process and for your polite attitude.

From securing an earlier test date to ensuring a hassle-free experience, our goal is to support candidates like you in achieving success without unnecessary delays. Your satisfaction motivates us to continuously improve our services for future drivers.

Thank you once again for your valuable time and for sharing your experience. Wishing you success in your exam and safe driving in the years ahead!

Best regards,
Book Driving Test Team

Antwoord van Book Driving Test

18 apr 2025

Dear Emmanuel

Thank you for reaching out to us. We need to clarify a few things. The autobooking process progresses based on the preferences in your profile. You are given the right to make changes to these. The search range and test center selection in your profile are as shown in the screenshot we sent to you via email.
1 April - 1 July
Heysham - Bedford

The new autobooking we provide to you is
Test Date: Monday 9 June 2025 3:30pm
Test Center: Heysham

In this case, it seems that the preferences in your profile and the booking provided match. If you wish, we can change the autobooking process again only for the Bedford test center and start the process.

And since you did not close the autobooking from your profile, it became active and changed your current booking. We have contacted you via email regarding the issue. If you wish, we can help you by producing the most appropriate solution. Thank you in advance for your cooperation and understanding.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

15 apr 2025

Dear Naomi
We sincerely apologize for your experience. It was certainly not our intention to make you feel this way. Could you kindly share your details and driver's license number with us via Trustpilot? This will allow us to review both your account and your partner's account to assist you effectively. We will reach out to you promptly to identify the root cause and find a solution together. Thank you for your understanding and cooperation. Rest assured, we are committed to providing you with the most appropriate solution to ensure your satisfaction.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

15 apr 2025

Dear Ray

Thank you for taking the time to share your thoughts. First and foremost, we are genuinely sorry if your experience with us has caused any confusion or concern. That was never our intention.

We understand that making online payments—especially for services that operate in real-time environments—can feel uncertain. It's natural to be cautious. However, after reviewing your case, we see that only 12 days have passed since your initial sign-up. In that short time, our system has been actively searching within your requested date range and test centers to find you the best possible match.

While we understand the desire for immediate results, it's important to note that finding and securing driving test slots—particularly during high-demand seasons—can take time. This is not due to any flaw in the system but rather the nature of availability being highly competitive and time-sensitive.

What saddens us is seeing such a firm conclusion drawn so early in the process—especially when our team has been transparent, responsive, and proactive in trying to support you. We're always open to communication, and more importantly, we're committed to results. Should the system not deliver within your specified criteria, your refund is guaranteed. No risk involved !

We absolutely respect your experience and your right to share it. We only ask that you give this process the time it fairly deserves before labeling it as something it is not. Many of our users, even some who initially felt frustrated, have found success and changed their minds once they saw how the system works over a realistic timeframe.

Your trust means a lot to us, and we truly hope to restore it with time and results.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

17 apr 2025

Dear Milagrina

We sincerely apologize for any misunderstanding regarding your experience. As we discussed over the phone, the notification package is designed to send you simultaneous alerts about available slots. We understand that it may be challenging for users with busy schedules to respond promptly. To enhance efficiency, we recommend automating the process. Following our phone conversation, we reached out via email. If you wish to activate the autobooking process, please provide your written approval in response to the email we sent. Rest assured, we are committed to finding the most suitable solution based on your feedback and instructions. However, we need to document this process with your email confirmation. Thank you for your understanding and cooperation

King Regards
Book Driving Test Team

Antwoord van Book Driving Test

15 apr 2025

Dear Oksana

We sincerely apologize for any misunderstandings that may have occurred during your experience with us. Allow us to clarify the situation from both your perspective and ours, and then address the outcome. The notification package is designed to promptly alert you about available slots. As you attempt to reserve a suitable slot on our platform, which is accessible to everyone, it may be claimed by someone else, resulting in its unavailability. We understand that this may lead to frustration and give the impression of an unreliable service. To enhance your chances, we offer a package that includes over 100 notifications for a one-time payment. The effectiveness of this package largely depends on user engagement. Additionally, we provide an autobooking service to further optimize this process. While we do not create the slots, we aim to save you time by monitoring and acting on your behalf, alleviating the stress associated with this period. Our intention is never to cause you additional stress. Please share your information on Trustpilot, and once verified, our team will reach out to offer the most suitable solution and explanation. Your experience is invaluable to us, and understanding how it unfolded is crucial for our improvement. We are eager to ensure you have a positive experience

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

16 apr 2025

Dear Kayleigh

We would like to provide some clarifications regarding your experience with our service. We understand your concerns about online services, and we want to assure you that each package has its own processes and requirements. The package you selected sends instant notifications for your preferred test center and date range. However, on a platform accessible to everyone, slots may be taken quickly by other candidates, which might result in unavailability at the time you check.

In such cases, we kindly ask for your understanding as we cannot be held responsible for service aspects beyond our control or promises. Additionally, we request that you contact us directly before initiating any refund requests. We strive to maintain positive communication, and being subject to heavy criticism is not ideal for anyone involved.

Your aim as a user is to access efficient service, and our goal as a company is your satisfaction. We believe effective communication can resolve issues by sharing perspectives from both sides. We suggested the autobooking service as the most suitable option for you and offered an upgrade without any additional fee, but we understand you chose not to accept it. Your refund request is currently under review. In cases of system errors, refunds are processed immediately to avoid inconvenience to the user. Since no apparent system error has been identified, we are examining the situation thoroughly. Rest assured, we will reach out to you as soon as possible.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

18 apr 2025

Dear Joyce

We sincerely apologize for any misunderstandings that may have occurred during your experience with us. The packages you purchase are tailored to your specific needs. The notification package is designed to promptly inform you about available slots, while the Autobooking package reserves them on your behalf.

We have addressed your return inquiry, but please note the process is still ongoing. In the Autobooking package, our system actively searches for a suitable slot for you. Once found, we will update your initial reservation to your preferred test center and date. This process may take 1-6 weeks, depending on the traffic at the test center. We understand there may be some skepticism towards online services. However, through effective communication, we have provided you with details about the process and the expected waiting period. We believe this helps align your expectations with what our service can deliver.


Thank you once again for your cooperation and courteous attitude. We are committed to providing the support that valued users like you deserve.


King Regards
Book Driving Test Team

Antwoord van Book Driving Test

16 apr 2025

Dear Marina

We sincerely apologize for any misunderstanding that may have occurred during your experience with us. Our goal is to provide the service you desire in an effective and fair manner. As we mentioned, we need a confirmation via written email, as financial transactions cannot proceed without your approval. To ensure clarity, we reached out to you by phone to explain the situation. Following our conversation, we prioritized your return and shared the necessary documents with you in a secure manner to maintain trust. Please note that the reflection of the return in your account may vary depending on your bank's processing time. Rest assured, we have provided documents that confirm the approval and processing of your return with complete transparency.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

Geüpdatet op 22 apr 2025

Dear Tamsin

Firstly, even if the payment was made just a day ago and the refund process has been approved, it will be completed within 10 business days.

Secondly, we attempted to send you a statement regarding the issue, but it seems your email inbox is full. We also tried reaching you by phone for further details, but unfortunately, we couldn't connect. Could you please let us know the best way to continue our communication?

Additionally, although your experience and journey are not yet complete, concluding that this is a scam after just one day is quite premature. Our team takes every complaint and suggestion seriously and continuously works to meet our users' expectations through ongoing innovations.

The auto-booking process is completed within 4 weeks. Kindly ensure there is space in your email inbox and reach out to us with detailed information about the process. We appreciate your understanding and patience as we strive to provide the best service possible.

UPDATE 16,04,2025
Upon receiving your written approval via email and successfully reaching you, we promptly initiated the return process and provided the necessary documentation as proof. While the review and approval of your return request typically takes 1-30 business days, we have expedited and prioritized the process for you. We have also ensured active communication to alleviate any concerns you might have. We sincerely appreciate your understanding and cooperation throughout this process. Please note that there may be delays in processing the payment to your account, depending on the bank you use. Our company is not responsible for these delays

Best Regards
Book Driving Test Team