We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We had a great experience during our tour in Petra. Our tour guide, Ahmed, was very friendly and kind, and he explained the history of Petra to us.

Beoordeeld met 5 van de 5 sterren

Wykupiliśmy wycieczkę z Ejlatu do Petry w Jordanii, wszystko był super zorganizowane.Cudowny przewodnik Ali ( jak możecie to pozdrówcie Go od nas - Polacy Maria Julia Krzysztof co lubia bigos -bedzie... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Egypt and Jordan were OK with expected level or above expectation. However Tel Aviv part left a bad taste due the hotel infested with bedbugs. Your Israeli provider put us in hotels in Israel (in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Поездка была 20 мая из Эйлата в Иерусалим, с утра немного задержали посадку, но извинились и в итоге нагнали время в дороге, гид Владимир Афанасенко по дороге рассказывал много интересного про историю... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator
  2. Excursiebedrijf
  3. Reisbureau
  4. Reiszoekmachine
  5. Reisverzekeringsmaatschappij

Geschreven door het bedrijf

Our team of travel experts is obsessed with finding the best things to do everywhere we travel. From Jerusalem to Petra to Amman, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveler. And we are proud to say that after 12 experience-packed years, we are the Middle-East leader. When planning your trip, why start anywhere else? Booking tours providing the best and user friendly application to our customers, with extensive tools specially for online travel business from hotels booking to tours reservation, we also provide custom web solutions and services. With over 12 years of experience booking-tours.com have unquestionably won a reputation for being a trusted source, a reliable partner and an expert in the area of online travel business applications. The combination of our services, 24/7 nonstop chat support, our pricing, friendly way of conducting business, and our compassionate corporate philosophy is very unique in today's business world. We pride ourselves on exceptional customer service and strive to build lasting relationships with our customers by making it easy and profitable for them to do business with us.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

213 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Tours

Tours: The tour guides were all informative and friendly. The smaller sized tours were better. The Nazereth/Galilee tour was disorganized, it would be very helpful to give us an exact time to meet during breaks. We experienced a long wait on the sidewalk outside the gift shop and also at Yardenit we were not given a time to meet. The Ceaserea/Haifa tour was the best in terms of organization which made the day very enjoyable.
During the tours it would be nice to be given a short time (1 hour) on our own, especially in Jerusalem.
Hotels: We were very disappointed especially with the Tel Aviv hotel. Our room configuration request for 2 twins was not honored and I was forced to share a double bed with my 6'4" 27-year-old son. The room was not in good condition. Breakfast was wonderful, however (at the adjoining hotel). We had issues with the Jerusalem Gate hotel as well - the AC didn't work and we had to sleep with the window open which was very noisy with street traffic & honking all night. Eilat hotel was great.
Tranportation: The organization for transport to/from hotels & airport was most impressive and very much appreciated!
Petra: This was our favorite day with flawless organization and a wonderful guide.

26 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just finished the 17-day tour for…

Just finished the 17-day tour for Israel, Jordan, and Egypt every minute of it was out of the ordinary. a little bit intense as you have tours on daily basis but overall a great tour.

24 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Travel to Bethlehem

To rest in Israel and not to visit Bethlehem, and Jerusalem - a crime. We went on a trip with a personal guide. This allowed not only to build a convenient route, but also to give each monument more time. The day passed just fine!

16 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We fell in love with this city

When we rested in Israel,we decided that Jerusalem is worth to get to know him better. The tour was amazing! The guide told everything so interesting that we fell in love with this city and will certainly go again

15 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It has long been planned to visit…

It has long been planned to visit Petra, look at the majestic ancient city carved into the rock. Thanks to the company booking-tours.com for realizing my dream.
The tour was very interesting, we passed a great ancient road, through the narrow canyon Siq. The guide told interesting legends. I really liked it. It was great!

15 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

13 days Israel, Jordan Egypt with the Nile Cruise

My husband and I took the 13 days Israel, Jordan Egypt with the Nile Cruise First of all I want to thank Vera for planning this trip. We enjoyed every tour, the tour guides were great and very knowledgeable, the accomodations, drivers and food ere great as well. We met Artium he is a great guy, very sweet. We loved Ramadan in Egypt and our egyptologies Peter and Mostafa in Edfu (Mostafa is excellent, very knowledgeable, he also introduced us to his professor while touring the temple in Edfu that taught us even more). Also, the driver Akmud and the tour guide in Cairo Ismael were excellent. I have many good things to say about this trip and I will highly recommend Booking tours if you want to see the Middle East. Thank you Vera and Artium!!!!!!!!!

12 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Moti is an excellent tour guide

We took the overnight to Petra and Wadi Rum from Eilat. The tour was amazing. Border crossing handled smoothly. Jordanian guide (Ali) from border through Petra was knowledgeable and personable; excellent insights into the history of Petra. Tetra Tree Hotel in Petra was great with an amazing rooftop dining room. Faris, our Bedouin guide in Wadi Rum was excellent. Cooked us an amazing lunch and took us all over the Wadi which is beautiful beyond belief. Would heartily recommend Booking-tours.com.

12 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

we are glad we did it

It was a matter of 5 very intense and busy days seeing everything. It was a challenge, but memorable and we are glad we did it.

12 november 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not very good, and dishonest

On honeymoon with this company for 6 days, with 10 members of my family. Day 1 left outside reassuring nearly 2 hours for the bus. Their response: "It's not that hot outside in Jerusalem"! Hotel took 4 hours to get rooms ready. Pokey and smelly. So far not so good.... And things got worse. They deliberately lied to us about not having buses returning to Tel Aviv, causing us to go 3 hours out of our way unnecessarily via Jerusalem. They lied about not having a secure space for the cases on the bus (later saying all cases could be locked away and safe - but it was too late, ours were left back home, wasting yet more time). We then waited for another hour for an American couple who didn't return to the bus as requested. Then, knowing we were now massively late for a family event, instead of dropping us at our hotel asap, they drove to another hotel, ordered cabs for everyone else, and didn't leave for our hotel until they'd all arrived. Another 30 minutes sitting in a stationary bus.
The guides were mixed, some with poor English, some with racist views (eg claiming Israel deliberately salinated fresh water from the Red Sea - there is no fresh water in the Red Sea! - and gave it to Palestinians as drinking water!). And far too many hours wasted in shops we didn't want to go to, or eating repetitive meals they insisted we bought at $20 which would cost $10 if we bought it ourselves. And then pretend excuses that "Oh, the queue is too big today so let's not go in" for things we'd booked and paid for. If we'd spent less time in shops we'd have had more time to see the things supposedly on the actual tour!

PS I have now seen the reply below; again full of lies. I spoke with them on the phone the day before and was told specifically to be waiting outside BEFORE 8am; the bus finally arrived (after at least 4 chasing calls from me - costing me over £100) at 9.43am.
Likewise I called them specifically to ask about the Tel Aviv drop-off (4.15pm, call duration 7m 2s), and the cases, and so on. As a result, I am reducing my review from 2* to 1*. I don't like dishonesty.

10 oktober 2018
Review zonder uitnodiging
Logo Booking Tours

Antwoord van Booking Tours

Dear customer,
we read carefully your review and we are glad to reply:
- regarding your pickup, we would make you aware about the pickup time for the tour but as we didn't receive your hotel information until only the evening before the tour itself, we did mention in the voucher this information but unfortunately, you didn't read it.
- all hotels have a specific time for check-in and we are not aware neither from you or the hotel about being late for check-in.
- all of your tour with our company starts in Jerusalem and ends there so we are not aware of any requests regarding Tel-Aviv return.
- regarding keeping your luggage we are also not aware of such issue as you never approached us with such question or request.

in conclusion and per your review here, I see that you had lots of interactions with different staff/guide/drivers/stores but you never asked us or requested any of your mentioned issues and for that reason only we couldn't help you with that.

reply to an updated review:
our office didn't receive any calls regarding the subject of keeping any luggage or Tel-Aviv drop off, and again, your tour has nothing to do with that as it is personal optional requests.
your tour starts in Jerusalem and ends there, so I really cannot see your point about the drop-off in Tel-Aviv.
do you know the names of who you requested it from?

Beoordeeld met 2 van de 5 sterren

Dreadful experience in Egypt

The itinerary provided wasn’t followed upon reaching Egypt. The tour guide wasn’t at the border to pick us up and we had to wait for almost 3 hours at the immigration. There was no proper communication and coordination. We were supposed to start the tour from Aswan and end at Luxor but instead, it was the other way around. And what’s worse is, the last day of our tour didn’t push through. The organizer from booking-tours which is affiliated with TourRadar named Adham wasn’t able to find a return flight to Cairo. Therefore, we had to settle with the earliest flight available to go back from Aswan to Cairo in order to have enough time for our international departure. Based on the information provided by TourRadar, the time should’ve been sufficient enough and we thought everything was already arranged. If we only knew this would happen, it could’ve been anticipated. Moving forward upon reaching Cairo, we had to wait a long time for the provided hotel and had to argue just to get the free meal when in fact, it was supposed to be provided if the last day of our tour pushed through. The tour guides in Egypt were rude and we felt that we were being talked behind our backs by using their language. A tour guide named Aiman also asked $60 as a tip that he will just distribute to his colleagues and this also made us doubtful. We were really disappointed that the last day of our tour didn’t push through. We definitely missed a lot and was hassled at the same time. A partial refund should be given regarding this matter since this was already booked more than a month ago and proper coordination should’ve been made.

9 oktober 2018
Review zonder uitnodiging
Logo Booking Tours

Antwoord van Booking Tours

Hello Angelica, we are very sorry to hear about your bad experiences during the tour in Egypt, our representative was in touch with you after you crossed the border and were waiting for an urgent visa at the border of Egypt.
Our company does its best to ensure that our tourists get an instant solution to any problem, unfortunately, we hear about your problem only now.
Why you didn’t contact our main office while traveling in Egypt? it would give us the opportunity to solve the problem on the spot.
Unfortunately, the airline changed the tickets the day before the flight and for this reason changed the route, since your flight home was at 9 pm It was impossible to complete the last day program, and our representative changed the route in places.
According to the information we received from our representative, instead of 2 sites that you missed, a tour of the Sultan Hassan Citadel with lunch and a city tour was provided.
Once again I want to apologize for the fact that the Egyptian part of the tour did not answer your expectations.

Thank you .Vera.

Beoordeeld met 4 van de 5 sterren

Great Tour

Fantastic tour & guides. Saw amazing sites & interesting facts. Just a few hiccups such as when asked about dress for holy places was told closed shoulders & modest dress however come to find out I also had to have below the knees covered. Had I known I would have worn my slacks instead of shorts & wouldn’t have had to buy a scarf to cover up. Also there were a couple of issues with the driver either not showing up on time or sending a driver that didn’t communicate well & wasn’t clear if it was driver that was supposed to transfer me to next place. Other than that I enjoyed the tour & would book another tour in future

24 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent from start to finish.

We booked the tour for Petra from Eilat, and everything was perfect from start to finish. Great communication before the tour day through email. Pick up on time, border crossing/transition went smooth. Our guide in Petra was good too. The whole trip was wonderful. And on top of that, Booking even went through the trouble of mailing us some valuable articles that we left behind during the tours, all the way to our home in the USA.

17 september 2018
Review zonder uitnodiging
Logo Booking Tours

Antwoord van Booking Tours

Dear Jonathan,

Thank you very much for your review.

We always do our best so our tourist has the best time and enjoyable tour.

All the best

Elizabeth - Booking-tours

Beoordeeld met 4 van de 5 sterren

From start to finish an awsome trip

From start to finish an awsome trip! Got to see everything we wanted. Guides were very good. My only complaint was the accomodations in Egypt. We stayed near the pyramids, where upon our arrival it smelled like a dumpster. Flies were everywhere and I was informed by our guide that unless you pay for private garbage pickup there has been none since 2011.

7 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The guides were excellent and knew…

The guides were excellent and knew their history. Everything was well organized except for a few guides in Egypt. Felt pressured for giving a tip when you have already paid for their services.

27 augustus 2018
Review zonder uitnodiging
Logo Booking Tours

Antwoord van Booking Tours

Dear Kuini.

Thank you very much for your review. it was a pleasure having you among our tourist. I will pass the comment about tips to our representative in Egypt for his review.

Best regard.
Booking -tours staff

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer