BookIt.com Reviews 18.636

Lost over $2,500. They canceled my trip and received refunds so I can not get reimbursement or voucher for airline tickets or from the resort. Discover will not refund because the money was refunded to BookIt.com

Since covid 19 please search bookits response to virus.
Or ‘scammed by Bookit.com’ on Facebook.
Stranded hundreds on customer who were on vacation and then forced them to pay twice, had not refunded over 2,500 customers yet, went mia when needed.

Scam. My girlfriend bought us a trip to punta Cana. They took the money from her account on March 11th with a total of 1654.10. They have now cancelled the trip without a refund and it makes me sick to my stomach thinking about it.

Paid Bookit in full for vacation. Bookit, cancelled our vacation.....we did not initiate the cancel, nor was it due to covid; as our vacation was not scheduled till Aug 2020. Both resort and airline have verified that they have NOT been paid by BOOKIT. I am a little fish in a big pond of people that were scammed by bookit. I have filed 'Services not rendered' claim and am currently awaiting a refund. ***********DO NOT USE THIS COMPANY***********

As many others have stated, this company is a fraud. They took our money, did not provide a service, and refused to refund the funds. Additionally, they are fighting the dispute with our credit card company. Given this is wire fraud, everyone needs to report this to the FBI to put these scumbags in prison.

Our family vacation to Cancun for my sons graduation was cancelled abruptly on March 27th due to Covid 19. I have been working with bank almost 3 months to try to get 3200 dollars back. Still no refund does anyone know what we could do about this? It is bad enough that my sons traditional graduation was cancelled but now we are out 3200.00 dollars! They should be punished by the law this is a crime taking people’s hard earned money! Especially with the current situation of our world.

Same here. 4500$ has not been refunded. Paid in Nov 2019 for trip to Jamaica in June 2020 for our family. Who can advise & help us all? A private attorney? The credit card company is disputing as well. Hard earned money saved for 3 years.

We lost $5,000 for our Cancun trip. Paid it all up front and now their website is completely down. We paid with a debit card, therefore cannot get any of our money back.

Like so many others, I booked a trip with Bookit.com and paid them over $4000. We were so excited to go to Aruba for our anniversary in October! In March, they canceled our trip, never having ever paid our resort a single cent for our booking. We paid with a debit card, so there is no protection for us or way to get our money back. We have taken them to small claims court, but the attorneys never get a response from the company, and they're definitely not going to send anyone to appear in court in Massachusetts when they are based in Florida. Theoretically, that means we "Win" the case, but we know that we're never going to see a cent of that money returned to us! I can't believe this fraud goes unpunished by the law!!

Cancelled the trip one month before a trip and received e mail that I will be getting refund to credit card on 3/18/2020. It has been now three months and there is no refund to my credit card! I disputed with the Credit card company but credit card charge of $5800 still there!

They canceled my $3200 vacation and refuse to refund my money. I contacted my credit card company. Bookit is fighting the charge back. I will get my money back. It's taking alot of phone calls and persistent nagging. ALWAYS book trips with a credit card because they offer protection. I never thought I would need to fight for my money back. If you paid for your trip with a credit card make sure you start a case now. I am into this for 2.5 months and still waiting on a resolution. Bookit is a scum company. How could they dispute my charge back. Look elsewhere for your vacation needs. Good luck everyone.

If they restart their business, don't use them ever! They won't refund 1,000s of people. They lost out on their vacations due to book it not paying the hotel part of their trips. Then with covid they wouldn't process anyones refunds. They owner of book it is scum.

Took thousands of people’s money and left many stranded. Do not use this site

They are thieves, do not do business with them. This is the most dishonest company (people at the top) that I have ever had the misfortune of encountering. They should be sitting in a prison cell for what they have done to so many people/families. They used Covid as an excuse to stop and strand people out of the country in foreign places. Do you want to do business with people like that? Move along and find someone honest to deal with. BookIt should be name CrookIt.

Bookit stole my money. They did not honor the contract included when you purchase, nor did the insurance that was purchased in addition to the cost of the trip was not honored. They claimed to close operations due to COVID and directed everyone to contact their individual banks for refunds. Once that happened Bookit REPEATEDLY told the credit card company that they already refunded my original payment (which the credit card company could easily confirm was a blatant lie). This company is an office full of crooks that have broken the law. Shame on you Bookit. Any current employees should be in jail for stealing this amount of money from hard-working people.

Terrible company to do business with. They stole our money and left us to deal with the bank to get it back. Absolute worst experience. The ceo bud finlaw and son jamin finlaw paused business operations and shut the company down and laid off all its employees except executive positions. They are known for changing the names of there companies after their scams fall apart so double check in newer online booking agency to make sure the executive positions are not "Finlaw's".

Took my money and refuse to give me a refund through my bank!!! Unable to get in contact with anyone at bookit for the past 3mths

Bookit.com took our money for our trip to Cancun. Cancelled our reservations and did not refund one cent of the $1500. Disconnected their phone lines and email address. Lied to credit card company about refunds!!!! Absolutely horrible!!! Avoid at all costs!!!

DO NOT BOOK! They left thousands stranded in Mexico and other resorts because they lie about pre-paying for your stay. They closed down the site with the economy went down and had not been paying resort stays before the pandemic hit. They canceled my trip with no refund telling me to take it up with my credit card company. DO NOT BOOK!

DO NOT BOOK WITH THIS COMPANY!! They will take your money and leave you without a vacation! Coronovirus had ABSOLUTELY nothing to do with their downfall. They are running a Ponzi scheme with your vacation funds. Paying the old with the new. I am out $3700 and a vacation.