BookIt.com Reviews 18.636

Bookit handle the refund process for cancelations due to covid19 horribly. They're people who booked their trip got to the resort and had no reservation. My trip was canceled, I only received a 60% refund. Some are still fighting for a refund for trips scheduled in March. This is not ok or acceptable! Mr. Finlaw needs to do better and give the customers all of their money back.

Bookit is a crook. I paid for 2 vacations and they webt out of buisness without refunding my money along with many other customers. I am furious

Stole our money and our future trip from us. We saved and worked hard for that trip and bookit pocketed that. Flights were refunded to them and they refused to give that back. Horrible fraudulent company!!!

I would give less than 1 star if I could...they sent me a confirmation of "paid" for our trip but never paid the hotel...thieves should go to jail !!! Stealing from thousands of people..shame on you !!

Canceled our trip ~ and kept our money!!!

They stole our money! I wish I could give them leads than one star!!!

Stole our $. We Paid them for our trip to Mexico then they never made our reservation with the hotel and kept our money.

Cancelled my honeymoon and never refunded my money. They say it was refunded but I never received my money back from the purchase.

Bookit cancelled my trip and never refunded me. They are crooks; stay away!

This company is nothing but a horrible family run business that promises to offer a “flexible pay delay payment plan” for your dream vacation, when they in turn take those payments, but never actually pay the airline or the resort. They cancel your booking and then send you back to your credit card company to dispute the charges. This takes months and months and they fight it! So many times the consumer is out both the trip and the money paid to BookIt! How in the world this business is not shut down and the Finlaw family is not yet behind bars is baffling to me!

This company stole my family vacation and my money, they are thefts! My trip to Cancun was supposed to be in July and bookit canceled my resort reservation without return my money! And the airlines ticket are still confirm it and Copa do not want to return my money even though I dont have where to stay

NEVER USE BOOKIT.
Like many others, I received a message in March that my trip had been cancelled, their doors were closed, and they were not available for refunds. We have all been fighting with our credit card companies to dispute the charges and get our money back. They took THOUSANDS and probably MILLIONS from us and now have the audacity to open back up?!?!

Like so many others, my family fell victim to Bookit’s scam! In February, I reserved two hotel rooms for a June vacation. April 1, I received an email notification that the trip had been cancelled and that although I reserved through Bookit, it was actually Expedia! Disputed the charge and it was denied, stating I did not follow the guidelines to cancel!! I have been unsuccessful in getting through to anyone on the phone. The automated system doesn’t recognize my information. I spoke with the chat agent and the end of the conversation was a suggestion for me to call my credit card company! They can’t find my information to refund my money, but have the info to deny my dispute?! COMPLETE RIP OFF AND SCAM!!!

I cannot believe they are operating again! Criminals! Do not book with them! It’s disgusting they think they can resume operations after what they’ve done!

They deserve a 0. They are fraudulent and take people's money.

These people are absolute criminals!!!! DO NOT USE THEM. They stole money from thousands of people. We booked our trip through bookit in March 17th for the end of August. On March 21st bookit cancelled our trip and sent us an email indicating we would not receive a refund. They even had the nerve to update our trip itinerary to make it look like they refunded us when they did. THEY SHOULD GO TO PRISON FOR DELIBERATELY STEALING MONEY!!! DISGUSTING!!!

I'd leave a zero star if I could. This company used covid as an excuse to cancel thousands of trips and keep the money. Many of us had to fight relentlessly with our banks, credit unions and credit card companies desperately trying to get our mone back. Avoid at all costs

Do not use this company. If I could give 0 stars, I would! Deplorable company who takes your money, doesn’t pay the resort and directs you to your CC/bank for a refund!

They cancelled our trip and took our money. Horrible company!