BookIt.com Reviews 18.636

Bookit has stolen thousands of peoples dollars including mine. Not only have they not refunded any money back, they cancelled trips and have left many stranded at a resort due to not paying the full amount, causing customers to pay more out of pocket. Bookit has failed to apologize/and or refund many including customers including me. Bookit has left it up to customers to take it up with our banks in getting a refund. Many of us may not even get our refunds due to them cancellation because this company has lied saying they have refunded us. Bookit is a rip-off and I feel sorry for any future customers! They are in the middle of a huge lawsuit with many states! Do NOT book with this company!

One is too many stars. In all fairness, I used them 3 times before with no problems, but when the problems came they were huge! Like others I booked a trip last Nov for a week in Cancun supposed to be this month, my adult son and his girlfriend did too. Like everyone else, we got an email in March saying basically sorry, we didnt pay your resort, you have no reservations and we aren't giving refunds, call your bank and eff off. If they are in business again run...run fast and far no matter how good the deal sounds.

Thieves! One star is one too many. Do not use bookit for your trip. They have lied over and over again telling our banks/credit card companies that they have refunded our money after cancelling all trips due to COVID-19 which is not true. We have gone through so much to get a refund and many are still waiting, including us. Check out the Facebook page, Scammed By Book It.

Scammers!! Beware!!

Didn’t refund my trip due to COVID-19 and wouldn’t reply to any emails or calls. Brutal.

I was supposed to Jamaica April 2020. Due to the virus, my trip was canceled. On March 18, I canceled my trip and Bookit sent me emails stating the amount I would be refunded. I waited 10 business days and there was still no refund. I attempted to go online and contact customer service, but I found out Bookit was down! All the phones were off!!

On the website, it advised me to go to my credit card company to get a refund since they would not be doing it. After 2 months of fighting my credit card company I finally got a refund.

I will never use Bookit ever. HOW HEARTLESS CAN A COMPANY BE TO STEAL MONEY FROM A PERSON ESPECIALLY DURING THE PANDEMIC!!!

Horrible, bookit cancelled trip! They cancelled flight and hotel and never refunded money!! Still battling banks and credit cards for refunds! Terrible customer service, stranded people at hotels and internationally. Have stolen millions of peoples hard earned money! Don’t use BookIt

My fiancée and I booked our honeymoon through Bookit.com. At the first sign of struggle through COVID, they closed their doors, cancelled our trip, and did not offer us a refund.

2 months later, still trying to get refunded through Consumer Protection with my bank. We no longer have a honeymoon, as we don’t have the money to pay for one right now.

Stay away from Bookit. I hope the owners fail to sleep at night.

They Shut down their business and took our money.We booked a trip and they cancelled it, we received no credit no refund and they have the nerve to not answer the phones. They claim it’s Covid-19, but back open and taking reservations for future trips. No return calls, customer service workers are limited and they computers have no information on helping us with our booking. They ruin a family vacation and caused more pain to my family than Covid-19 did.

Bookit.com said they halted operations due to Covid-19 and canceled alot of reservations including mine. I am am fighting to have the money I paid refunded by my credit card company. Bookit com stated they were unable to process refunds. Bookit.com has resumed operations. DO NOT USE THIS COMPANY.

Don’t do it !! They stole every ones money ! Canceled trips while people were still on them. ! I will never use this co again ! Totally untrustworthy!

Don't use them they still your money. They cancel my trip and said they refunded my money in March and it not true they never gave me my money back.GIVE ME MY MONEY BACK!!!

Never again! Buyer beware , they take your money and do not pay resorts in advance .. it has been 3 months and I am still fighting to get my money back from credit card because Bookit cancelled all trips and not providing refunds , hiding under the pandemic as an excuse

The worse service ever during covid! I will never book with them again I pray that everyone will follow! They lie lie lie stated they issue refund and never did! I hope they kick rocks with dirty socks on

Bookit.com scammed our family out of a vacation and our money. They took the money and cancelled the trip even though the flights or hotel weren't closed at the time. They didn't pay the resort and Bookit.com pocketed the money and refused to refund us. Had to file a dispute with the credit card company. Bookit.com is a scam!!!!! Stay away!!!

These people took my money and said it was due to the pandemic!!!! Not true they didn’t even pick up the phone for customers and sent an email to let us know there are no refunds. They left people stranded at resorts

THIEVES!!! I hope the owner doesn’t get away with what he did to all of us who booked a trip and bookit never paid the hotels. Fighting for months to get my refund. They canceled all trips shut down website and stole our money

I wish I could give this company a negative review. This company is an absolute scam.
I paid almost $2,000 for a trip. My very first vacation and I spent a long time saving up for it. Bookit cancelled my trip and took my money. They have not refunded me. This has happened to almost every person I know who has booked through them. Please educate yourself before booking anywhere but please do not book with bookit. They are thieves.

Rip off!!! Canceled my trip with no refund. Still fighting for my money back

Terrible company! Took all of our money and told us to deal with our banks for refunds. No notice, went dead silent. Don’t let it happen to you!