Received excellent service from BookOTrip today. Agents (especially Tiya Thomas) are cooperative and knowledgeable. They can advise the best travel options available based on your destination with an... Toon meer
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Lees wat reviewers zeggen
Jason, Thank you so much for being proactive. He listens and understand what is important to us. Jason’s knowledge and communication skills are exemplary and matched with unbridled energy going above... Toon meer
I allow my full score to the amazing Travel assistant Tinto Dhore for the service he rendered to me during my entire Europe trip. I appreciate his gentle, patient, and pleasing personality. He was ve... Toon meer
Have previously booked tickets with BookOtrip and been very happy with them. Used them this time to book tickets for my parents. Excellent, professional, and timely service as always. Offered very goo... Toon meer
Bedrijfsgegevens
Over BookOtrip
Geschreven door het bedrijf
BookOtrip.com With our goal of ‘Travel for Less’, serves millions of travelers today. Understanding the needs of global travelers, our trip experts find the best fares on air tickets, hotel reservations, car rentals, cruise packages and travel insurance. Based in the great state of Texas, US, BookOtrip.com is part of the leading global travel technology company Trip Brands LLC. With a business that spans all over the world and revenues in multi-billion dollars, BookOtrip is one of the largest travel consolidators in the world.
Our trip experts are available 24/7 to get you the finest air travel deals, cheapest vacation packages & cruise packages to your dream destination so that you save big. Headed by Mr. Samuel Benson, BookOtrip.com today has an influential global presence with an executive team that holds over 100 years of combined experience in global travel and technology industry. With offices in US and Canada, we constitute a team of highly accredited professionals that make us one of the best in the industry. Our trip experts themselves have traveled the world over and know exactly what it takes to source the finest deals that bring smiles to you and your loved ones. With user-friendly web portal, fare tracker mail to your inbox, state of the art innovations and pocket-friendly prices in the market, we take pride in what we do. Serving smiles all over the globe, we carry forward business professionally and responsibly with a touch of emotion and heart. Built on a strong foundation of decades of experience and financial stability, BookOtrip.com has earned itself immense credibility, global recognition, and reputation. Using the latest travel technology, our team constantly thrives on giving the most proactive travel solutions to our valued customers.
Contactgegevens
800 W Airport FWY,Suite # 743,, 75062, Irving, TX, Verenigde Staten
- 1 (888) 437-7922
- info@bookotrip.com
- bookotrip.com
4,9
Uitstekend
150 reviews
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FRAUD!!!!!
Almost a year now, No refund. No reply. No calls.
12 februari 2021
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
They don’t refund money
They don’t refund money back to the customer, don’t fall for their trap of cheap tickets, they go my money from airline but it is been now 9 month and they don’t refund back my money.
28 december 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Dear Team,
Dear Team,
Have some spine now 4 months have passed, still getting the same repetitive responses is this the way BookOtrip will do the futuristic business.
Have some ethics or Just making fool to your customers and eating their hard earned will save you and your businesses
Do you think bluffing would save this organization?
Horrible do you think with this kind of tricks you could grab hard earned money? of your customer.
Intension is visible now.
Regards,
Anshul Thapliyal
21 oktober 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Hate this agency
Hate this agency. Since March it has been October and i am still struggling for refund. Airline has already refunded but agency is not paying me back. No email reply. Phone number is useless. Scammers. Fraud.
9 oktober 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
I guess not to give them any stars as…
I guess not to give them any stars as their customer service number is not working no reply to the emails text to receive refund from them for my flight ticket it’s been 6 months
16 september 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Why NO Response from BookOTrip??
I am not getting any response from them through email and they are not reachable by phone. I am yet to get refund of 2 flights cancelled due to pandemic. where to escalate this? Someone know about anything what is happening?
12 augustus 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
It is full fraude company
It is full fraude company . Last 2 month se ye log bol raha hai aapka refund 2 weeks ke andar ho jayega lekin aaj tak koi refund nehi aaya
28 juli 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We sincerely apologize for the delay in processing your refund. We understand the frustration this has caused, and we deeply regret the inconvenience you've experienced. We are committed to providing you with a better service moving forward. Please don't hesitate to reach out to our dedicated customer support team, who are here to assist you with your queries. Thank you for your understanding, and we look forward to restoring your trust in our company.
POOR service
POOR service
1st PNR VWNZHK
2nd PNR U6QIRA
I have two bookings with you in the month of march and unfortunately on that date the government canceled the flights now its 20th jul and i am not getting my refunds and from the airline said they have already transferred the money in your account.
If you're not process my refund by and of the day so definitely i am taking legal action because all the time your company person telling me sir we want some time to process your refund
Airline customer support team told me we have already transferred the money in your account so you people are not providing my refund.
20 juli 2020
Review zonder uitnodiging
Antwoord van BookOtrip
Hi Hiking Holidays,
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. We assure you of making the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Terrible
Terrible, Terrible customer service. I swear they all use the fake name Jerry when you ask who you are speaking In order to to refer back to the person you’re getting no where with. After my flight was cancelled they would not give me a refund or flight credit. Had I gone directly through the airline, I would have got a full refund. In the end I disputed the credit card charge and after months of disputes I got the charge reversed. Just don’t do it.
4 juli 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We sincerely apologize for any inconvenience caused. Your feedback is essential in helping us improve, and we are committed to enhancing our customer support processes and ensuring transparent communication. Rest assured, your concerns have been taken seriously. We hope to have the opportunity to serve you better in the future. Thank you for sharing your feedback.
Unfortunately it's a scam
Unfortunately it's a scam. They took my credit card info then tried calling me to wire money. SCAM
5 juni 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Ticket
I cancelled my flight to middle east after i found the whole flight is cancelled. Bookotrip charge me 300.00$ and run my credit card 50.00$ again for penalty. I contact airline(Lufthansa) and they told me you should get full refund but it should be process by Bookotrip.I contact the Bookotrip and they waste my time for we check again, Lufthansa is decline,we call you back(nobody call at all),......, they are not telling me the truth and try to hide from me. Still they charge me 350.00$ without any reason, the whole flight is cancelled.And they don't have any reasonable answer I don't offer to my Friends this agent and is not trust able to give credit number!!!!!!!1
22 maart 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We sincerely apologize for the delay in processing your refund. We understand the frustration this has caused, and we deeply regret the inconvenience you've experienced. we are committed to providing you with a better service moving forward. Please don't hesitate to reach out to our dedicated customer support team, who are here to assist you with your queries. Thank you for your understanding, and we look forward to restoring your trust in BookOtrip.
Worst booking service
Worst booking service. After booking they asked to pay more which was completely illogical way of providing service.
15 maart 2020
Review zonder uitnodiging
Antwoord van BookOtrip
We apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. To better assist you, kindly provide additional details about the issue you have encountered. This will enable us to thoroughly investigate and make the necessary improvements to prevent such issues from happening in the future. Thank you for giving us the chance to improve, and we look forward to hearing from you.
Good service
Good service! I like the way Roobil interact with customers. He listens and provides the best choice in cheap rate. Thank you Roobil.
14 februari 2020
Review zonder uitnodiging
My experience with BookO trip has been…
My experience with BookO trip has been superbly perfect. I have been booking tickets with this agency for the last 5 years. The customer service reps are very prompt and pro active. My special appreciation goes to Jaison . He is ready to help with any tech issues even when I am in India. He promptly answers my questions and will go to any extent to resolve any travel ticket related issues. When ever I have a travel need the first thing I do is ring up Book o trip. I will recommend this travel agency to any one with absolute confidence
14 februari 2020
Review zonder uitnodiging
Great service best price
Have been booking through bookotrip for last 3 years. Have never faced any issue. Got the best rates including all cuatomized requests i had. THANKYOU for the service Jerry. He wae patient and helpful and always reachable
13 februari 2020
Review zonder uitnodiging
Good service and relatively good rates.
3 februari 2020
Review zonder uitnodiging
Excellent service
2 februari 2020
Review zonder uitnodiging
Rubil is very reliable
Roobil is very reliable. Will buy tickets from him again.
2 februari 2020
Review zonder uitnodiging
Good customer service and great team
2 februari 2020
Review zonder uitnodiging
Jason
Jason, Thank you so much for being proactive. He listens and understand what is important to us. Jason’s knowledge and communication skills are exemplary and matched with unbridled energy going above and beyond for us. This is greatly appreciated.Thank you again for all your help planning our flight to India.
Droopatee and Ashok
1 februari 2020
Review zonder uitnodiging
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