Books4people.co.uk Reviews 

A lovely heavy art encyclopaedia was not packaged properly. It was in an envelope with a very thin layer of bubble wrap. The courier posted it through the letterbox. The book was damaged. It is quite badly dented and the paper on the front cover and the edges are damaged. The book was £15 on eBay. The seller only gave me a refund of £3. I could not give this book as a present to my friend and I ended up buying another one. Poor.

Good thanks

good choice
reasonable prices
efficient service

Book arrived in poor condition despite being listed as brand new, scratches and dents on the front cover. Only offered £3 refund despite the order being £15. Asked for return postage to be covered and ignored. No further response from them. Avoid ordering from here.

Easy ordering, good prices and delivered before time

Books as described and arrived very quickly.

By mistake I put the wrong delivery address on my order. I emailed the company asking if I could cancel my order then reorder with the correct address.
I received an email very quickly saying that my order had been cancelled & my money refunded. This was done in 2 days.
I cannot fault the service.

My experience with this bookstore was excellent. I was shocked at how quickly my order arrived—within just two days—and the books were in brand-new condition. What impressed me even more was that the prices were incredibly low, about half the price of books in other stores. As someone who loves reading but hates spending too much money on books, this website has been a game-changer. It has allowed me to enjoy reading at a price I’m more than comfortable paying. I will definitely order from them again!

I ordered a set of driving test books for my daughter online , but another family member had bought them . i emailed to see if i could cancel my order .
I got a quick reply back and they cancelled my order and sent a full refund .
These guys provided a fast and kind service and would highly recommend supporting them and will look forward to purchasing from them in the future .

Buy from them fairly regularly.

Only got sent the wrong thing once and they got my correct order out to me in 2 days from me raising the issue. The person I spoke to was great as well.

Highly recommend.

Pretty shocking really, no reply to any emails sent, or to their web form regarding missing items.

More shocking to see people on here have received at least a reply to their botched orders suggesting they do enjoy cherry picking what they reply too.

I'd rather lick a plague infested toad then do business with books4people again

DO NOT USE! They Initially sent me the wrong books, I queried this and they said a replacement was on the way…. It never come, I emailed them a week later and they advised me it had been “misplaced” and they could send another…. I explained they were a Christmas present and asked if they can send another special delivery due to running out of time now, in which they replied they issued a refund instead, giving me 2 working days before Christmas to try and buy these books now. Terrible customer service and they could not care in the least. Will never buy from again

I added to my original order and this was dealt with promptly. However I didn’t receive the goods within the expected timeframe so after eight days I contacted the company and they said the parcel must have been lost but had not been returned to them . I was then offered a replacement order or a refund and I choose to have a replacement order sent out which I duly received two days later . I was very happy with the way I was treated .

Customer service (or lack of) was just very unprofessional and gave a ‘couldn’t care less’ attitude. Ordered some books which stated 3-5 day shipping, after 7 days I had not heard or received any “dispatched” email or had any attempts at a delivery. Contacted customer service, I received an email back saying “will look into this and get back to you”. The following day I received a dispatched email, no explanation as to why my order had been missed or taken so long to dispatch and apology for this! A sorry can go a long way!
I finally received my order 14 days later!

Very impressed by Books4People for their customer service today. I placed an order early on a Sunday morning only to pick up an email saying my Mum had bought a similar box set of books for my daughter's birthday. I contact Books4People and within a few hours they had kindly cancelled my order and refunded my money, despite the fact that the books had already been picked and packed. Will definitely be back in future.

Not sure what they’re like when dealing with them directly but ordered with them through the TikTok shop. First red flag is that they use Evri as a delivery company, second is that if Evri steal your order or deliver it to the wrong address, these people refuse to replace your paid for items, even when you have photographic evidence showing it went to the wrong address and that there’s no way of you tracking down which property it went to.

First impressions? Stick with Books 2 Door or Amazon. Won’t be trusting this company again.

Site very good and easy to order and pay for products. Good choice of books and great price. ✅
Books came well packaged and quickly. Would use again!

So impressed with this company ordered a 24 book advent calendar. It came very fast. It was heavy great quality absolutely beautiful can't wait to give it to our little one. Its a keepsake will definitely return and order from this company.
Thank you so much ❤️

All of it! 😊😊

Excellent customer service. They went above and beyond to rectify an error.
I would shop with them again.