Paid $80 for a book titled “100g+ protein per day meal prep guide” by KRKR. I received pixelated images, making it most obvious that they are likely downloaded from google, leading me to believe the r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The book was delivered in a box that provides very good protection and is environmentally sound - no tape and no staples. Very pleased with Booktopia service.
Bedrijf heeft geantwoord
Booktopia is not an australian company but a shell with all customer service via bots and offshore call centres. Ordered school books for my child doing HSC and a month later they still have not arriv... Toon meer
Bedrijf heeft geantwoord
I am happy with the service provided and the speed with which the order was filled. However, whilst I provided a PO Box for postage, the book has arrived by courier. For those of us who live in remote... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Boekwinkel
- ook in
- Hobbywinkel
Geschreven door het bedrijf
Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
Contactgegevens
34-48 Cosgrove Road, 2136, Strathfield South, Australië
- booktopia.com.au
2,8
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Homer: The Odessey translated by Emily Wilson
Site is easy to navigate, good range of books. Good price for the book I was after. Delivery was quick & the book well packaged.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Lesley,
Thanks so much for taking the time to share your review! We're so glad you had a positive experience shopping with us and very much look forward to any future orders.
Happy reading!
- Louise
A surprising alternative for online purchases
The product range was good and I made a significant saving compared to my go-to online shop, Amazon Prime. The service was excellent.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Lyn,
Thank you for taking the time to share your review, we truly appreciate your feedback and support.
We are delighted to hear that the you were happy with your experience and the service you received.
Happy reading!
~ Jeramie
Recently
Recently, I placed an order that unfortunately faced an out-of-stock issue. This book was highly time-sensitive and absolutely needed to arrive on time. Jannah immediately took ownership of the situation. She communicated clearly, found an immediate solution, and ensured the book arrived exactly when I needed it.Her proactive communication, empathy, and efficiency turned a stressful situation into a flawless experience. Jannah is a tremendous asset to the Booktopedia team.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Stefania,
Thank you for taking the time to share your review.
We are delighted to hear that your order arrived on time. It is also wonderful to know that Jannah provided efficient assistance and ensured you had a positive experience with us.
We truly appreciate your feedback and support. Enjoy your book and happy reading!
~Luisa
The books I ordered came very well…
The books I ordered came very well packed and kept me informed of their intended arrival.
7 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Jennifer,
Thank you for taking the time to send through your review.
We are happy to hear that you received your order promptly and have had positive experiences with us. We appreciate your feedback and support.
Enjoy your book and happy reading!
~ Luisa
Great customer support
I received a damaged book due to the postal service leaving it out in the rain. Patricia from the support team quickly helped me resolve this and made sure it arrived to me quickly and safely!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi,
Thank you for taking the time to send through your review.
I am glad to hear that Patricia was able to assist you with the damaged book and resolve the issue. We appreciate your feedback and thank you for your support.
Enjoy your book and happy reading!
~ Luisa
Competetive prices and good…
Competetive prices and good communication. Fast delivery.
24 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Keith,
Thank you for taking the time to send through your review.
We are happy to hear of the positive experiences you have had with us.
We appreciate the feedback and thank you for your support.
~Luisa
Textbook with a side of toothpaste
They sent my $150 textbook with a random sample of toothpaste?? The toothpaste smashed in the packaging during shipping and got on the book- very bloody weird and avoidable.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Josie,
Thanks so much for taking the time to share your review, and I'm so sorry to hear that the toothpaste got on the book! Please feel free to send a photo through to customersupport@booktopia.com.au so that we can rectify this for you.
- Louise
Very disappointing experience with Booktopia.com.au
Very disappointing experience with Booktopia. Their response times and customer service are extremely poor, and the live chatbot is frustrating and unhelpful. With all the advances in AI technology, you would expect an online retailer’s chatbot to at least understand basic prompts and provide useful answers, but that has not been my experience.
Another major issue is being able to purchase a book that apparently isn’t actually in stock. Only after ordering do you find yourself waiting several weeks just to receive an update on when stock may arrive, let alone when the book will actually be delivered. This is particularly frustrating when purchasing textbooks that may be needed by a specific date.
If you have a choice, I would recommend looking elsewhere before purchasing a textbook from Booktopia. The slow communication, poor chatbot support and uncertainty around stock and delivery make the whole experience unnecessarily frustrating.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Shane,
Thanks for taking the time to share your review.
We completely understand your frustration with the chatbot, and rest assured that we're working on it and will hopefully see some improvement in the near future.
To ensure that we sell a wider variety of titles we do advertise on our website books that we do not necessarily stock in our warehouse, but are available to order from our suppliers. Our stocked titles are advertised as "In stock", but these other titles are always advertised with a shipping timeframe that can range from 3 to 25 business days depending on the supplier.
We aim to be as transparent as possible about these timeframes but unfortunately there can sometimes be delays, and we sincerely apologise if your order was affected by this.
If you could please provide your order details, I'd be happy to look into this further for you.
- Louise
EDIT: Hi Shane, thanks so much for providing your details.
I've looked at your order and can confirm that unfortunately there has been a delay with your textbooks, however we're already following this up with our supplier and hope to have an answer for you soon.
I'll email you with any updates as soon as I receive a response. In the meantime, please get in contact with us via email at customersupport@booktopia.com.au if you have any further questions.
- Louise
Brilliant service
Brilliant service. Fast & efficient delivery.
Arrived in excellent condition.
Will be buying all me books from here from now on.
20 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Josie,
Thanks so much for taking the time to share your review, we really appreciate it! We're so glad that your order arrived quickly and in good condition, and we look forward to future orders!
Happy reading!
- Louise
Booktopia are Circus Clowns, with no Ringmaster
Avoid at all costs. These guys are a bunch of training circus clowns 🤡 short of the full qualification of senior circus clown who runs this shit show. It takes them three weeks to send a book.
You contact customer service with no reply at all..
20 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Marchello,
Thanks for taking the time to share your review.
I apologise if you are unhappy with our customer service, however I can confirm that your order was shipped 6 business days from the date of your purchase, which falls within the 5-7 day dispatch timeframe advertised on our website for your particular item.
- Louise
Pathetically slow
Pathetically slow. More than a week since I placed my order for a book and the order hasn't even been processed. I submitted a message just now to enquire and got an auto-reply that they will respond in a few days! Seems the entire business is pathetically slow.
In regard to your response, the fact that you publicize your slow response times doesn't make it any better — ie, you provide a very poor online shopping experience, and that is why you are rated so poorly buy customers.
26 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Taras,
Thanks for taking the time to share your review.
While we do aim to answer all enquiries as quickly as possible, sometimes there can be delays when we receive a high enough volume. I do apologise if you have been affected by this.
If you could please respond to my request for information with your order details, I'd be happy to look into this for you.
- Louise
EDIT: Hi Taras,
Thanks for sharing your order details.
I can confirm that your order was shipped 9 business days from the date of your purchase, meaning that it falls within the 7-10 business day dispatch timeframe advertised on our website for your particular item.
I apologise if you feel like you've had a negative experience with ordering from us, and will be sure to pass on this feedback to our team.
- Louise
Unnecessarily punitive returns policy
3 augustus 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Callum,
Thanks for taking the time to share your review.
I'm very sorry that you are unhappy with our returns policy, however our terms are stated quite clearly on our website. If there's anything in particular that is unclear, please let me know and I'd be happy to pass on your feedback to our team.
- Louise
I am happy with the service provided…however….
I am happy with the service provided and the speed with which the order was filled. However, whilst I provided a PO Box for postage, the book has arrived by courier. For those of us who live in remote regional locations, couriers WILL NOT DELIVER to us. I have had to find an alternative delivery address in town and now have to drive there to pick up the book. Please just send via Aus Post for the books in future to be collected on normal mail pick ups.
30 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi William,
Thank you for your review.
We are happy to hear that you are pleased with our prompt delivery and service.
We would also like to confirm that we exclusively use Australia Post for all of our deliveries.
~ Luisa
Antwoord van Booktopia
Hi there,
Thanks for taking the time to share your review.
If you could please provide your order details, I would be happy to look into this for you and give you an ETA for your remaining book.
- Louise
If I could give less stars I…
If I could give less stars I would.Overly complicated ebook delivery, ebook was unusable for it's purpose. It was a travel guide and had about 700 pages and about 10 words on each page, without a easily accessible index etc. Tried contacting several times via email and no reply unless over chat. Go to your local bookshop.
I have since received a refund which I appreciate, however I think they have lost future customer.
28 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Joanna,
Thank you for reaching out to Booktopia.
We partner with Rakuten Kobo to sell eBooks through our website. All of our eBooks are protected by Digital Rights Management (DRM) as required by publishers to prevent unauthorized copying. Please note that the ACSM file manages the digital rights and the download process, but it is not the eBook itself.
To read your eBook, you will need to use the Kobo Books app, which is available for iOS, Android, and desktop. Once the application is installed, your ePub or PDF should function normally.
As a retailer, Booktopia does not design or format eBooks; this is managed entirely by the publishers. If you wish to provide feedback regarding the eBook's formatting, you can contact the publisher directly.
Alternatively, if you would prefer a refund, please reply with your order number and email address, and we will cancel the eBook for a full refund.
~ Luisa
Waited 6 weeks for books that were never going to be delivered
Ordered 2 books on 9 June.
On 23 July after zero communication or updates about my order I enquired by email.
I was told that one of the books was unable to be stocked, and that there would be a further 6 week wait on the other.
I didn't trust them to actually fulfil the order on the second book so I requested a refund.
I can understand the fact that there might be out of stock items that occasionally aren't reflected in the database. But there's no excuse for zero communication, or the fact that a significant portion of the titles sold on the website have no correlation to products that they are able to deliver.
Seems they are happy to take orders, but fulfilling them is not a priority.
Avoid this company.
23 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Ray,
Thank you for providing your order details.
I am sincerely sorry for the delay and that your order was not shipped within the timeframes mentioned online. I can confirm that your order has now been cancelled and a full refund has been processed.
I apologise that this was not a positive experience for you. I will pass along your feedback to help us improve our customer service.
~ Luisa
Stay away - Time wasters
Do not recommend. Waited over two weeks and order not even dispatched. Enquired on website chat, told orders are dispatch 5-7 days (one of my books ordered) and upto 30 days depending on supplier. Go elsewhere, there are many reputable publisher's and online stores.
27 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Al,
Thanks for taking the time to share your review.
I'm so sorry you are dissatisfied with our service. If you could please respond with your order details, I'd be happy to investigate what has happened with your order.
- Louise
Product arrived damaged
Product arrived damaged. I emailed Booktopia straightaway but still no response days later. I used the online BOT but said customer service is not available. This is terrible service.
23 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Emma,
Thank you for reaching out. I apologise that you have received your order damage.
To assist you further, please provide your order number, email address, full name and images of the damaged item so we can issue a replacement.
~ Luisa
Extremely Poor Service
Booktopia claimed to have my order available for 3 - 5 day delivery on 22 May 26. Part arrived on 8 June. The rest was delayed til 22 July 26. I've now received another notification that there is a further delay & the rest of my order is now not due to arrive til 5 to 7 August 2026. I suspect the 8 year old intended recipient will be in University by the time it actually arrives.
Extremely poor service.
25 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Marg,
Thank you for reaching out. I apologise for the delay with your order.
To assist you further, please provide your order number, email address, and full name.
~ Luisa
Don’t actually have the books…
I’ve been supporting Booktopia because I thought they were an Australian bookseller. They don’t have the books apparently You buy a book they don’t have but rely on a third party to supply it.
They’ve just had my money for 2 weeks but can’t get the book. It will take 3 days to get a refund they say. Never again.
23 juli 2026
Review zonder uitnodiging
Antwoord van Booktopia
Hi Ann, thank you for taking the time to share your review.
I can confirm that we are an Australian company with a big warehouse in Sydney stocked with thousands of books ready to be shipped. In the cases where we offer non-stocked books that we source directly from our suppliers, we aim to be transparent about the timeframe it will take to ship to customers.
I'm very sorry that this didn't reflect the experience you had with us, and sincerely hope that you will allow us the chance to earn back your trust.
- Louise
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