Boomer Benefits Reviews 

198
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ashleigh Moore was fantastic. She is professional, personable and extremely knowledgeable. She was well prepared, answered all of our questions some more than once! She was patient and thorough. She... Toon meer

Beoordeeld met 5 van de 5 sterren

Amber Pigors did a great job handling my questions and requests. She got back to me numerous times. She is professional and caring. BB is lucky to have her.

Beoordeeld met 5 van de 5 sterren

I have been with Boomer Benefits since going on Medicare 5 years ago. I would like to extend my gratitude to Jasmine Dunham / Claims Team Lead for helping me recover a refund for overpayment on my Par... Toon meer

Beoordeeld met 5 van de 5 sterren

Sarah was so helpful!! She was unbiased and was forthcoming about positives and negatives of different plans so that we had a full understanding of what we were signing up for. She was wonderful at... Toon meer

Bedrijfsgegevens

  1. Ziektekostenverzekeraar
  2. Verzekeraar
  3. Verzekeringsmakelaar
  4. Verzekeringsmaatschappij

Geschreven door het bedrijf

Boomer Benefits is an independent Medicare insurance agency dedicated to helping people make confident, informed decisions about their healthcare coverage. Founded in 2005, we specialize exclusively in Medicare and work with a wide range of nationally recognized insurance carriers, allowing us to focus on what’s best for each client—not a single company. Our licensed agents take the time to understand each person’s medical needs, prescriptions, doctors, and budget before recommending coverage. We believe Medicare decisions should be made with clarity, not pressure, and our role is to educate and guide—not sell. What truly sets Boomer Benefits apart is our long-term support. After enrollment, clients are upgraded to our Client Service Team, a dedicated group that assists with billing issues, claims, plan changes, and ongoing questions year after year. You’re never on your own, and you’re never reliant on just one individual for help. We serve clients nationwide through first-party, educational lead sources and do not buy or sell consumer data. Our team is known for low turnover, deep Medicare expertise, and a strong commitment to doing things the right way. At Boomer Benefits, we don’t just help you choose a Medicare plan—we stay with you long after enrollment to make sure it continues to work for you.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

198 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,8

Alle reviews

(198)

96 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Bailey Goh was very easy to work with…

Bailey Goh was very easy to work with and provided me with the best option for my area. It was easy and didn't take very long once I provided the information. I feel like I have the best plan available which fits my needs. Very satisfied.

11 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you so much for sharing this! We’re glad Bailey made everything easy and helped you find the right plan. We appreciate you trusting us with your Medicare decisions.

Beoordeeld met 5 van de 5 sterren

Amber Pigors resolved my billing issue

Amber Pigors resolved my billing issue!
I was very pleased with her knowledge and her persistence in getting this cleared up.
Forever grateful when you don’t have to pay a hefty bill because of coding issues!
Yay!! Thank you Amber!

6 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you for the kind words. We’re so glad Amber was able to get that billing issue resolved for you. She truly cares about our clients, and we’re happy it worked out.

Beoordeeld met 5 van de 5 sterren

Andrew was well informed and helpful in…

Andrew was well informed and helpful in finding a insurance company we could use. Very patient and willing to answer questions.

9 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you for the kind words. We’re glad Andrew was able to walk you through your options and answer your questions. That’s what we’re here for!

Beoordeeld met 5 van de 5 sterren

Medicare claim help

I worked with Amber Pigors on my claim, and she was very professional, and swift with her response! I highly recommend her!!

3 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

We appreciate you taking the time to share this. So glad Amber could help with your claim and respond quickly. We’ll make sure she sees this.

Beoordeeld met 5 van de 5 sterren

Great Customer Service from Sydney Green, Bommer Benefits Rep

I have had the pleasure to work with Sydney Green at Boomer Benefits. Over the past several years, she has facilitated resolutions to several bills for me with Medicare. She quickly responds to the inquiry and works to resolve the matter. I truly appreciate her dedication to great customer service

2 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you for the great feedback! Sydney works hard for our clients, and we’re grateful you trusted us to help.

Beoordeeld met 5 van de 5 sterren

Sydney Vaughn is always on top of…

Sydney Vaughn is always on top of things. She immediately addresses any request that I send to her with updates later on. She is highly appreciated.

5 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you so much! Sydney will love seeing this. We appreciate you taking the time to leave a review.

Beoordeeld met 5 van de 5 sterren

Lonzell was awesome he took a lot of…

Lonzell was awesome he took a lot of time checking to see if I could get better insurance. He also found me on day surgery policy he is the best.

3 februari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thanks so much for the kind words! We’re glad Lonzel took the time to find you better coverage and a policy that fits your needs. We’ll be sure to pass this along to him.

Beoordeeld met 1 van de 5 sterren

Warning, do not use Boomer Benefits

Boomer Benefits signed me up for supplement plans without my authority. This was an obvious way to get their commission. Jan 2024, I signed up through Boomer for my Wife and I to start us each on plan G, part D and Dental. I gave them my bank account for payments. So, January there was a first charge to open my accounts.
Soon after, my retirement was delayed, I emailed my Boomer rep, Kate to let her know I was delaying signing up for Medicare so I would also delay starting my supplements. Around August, my retirement was delayed again so I let Boomer know I would let them know when I would need the supplements to start, most likely in early 2026. A couple months later, checking my bank account, I found a total of 5 months of charges totaling approximately $1,600 gone from my account. I immediately emailed Boomer requesting refunds. It has taken 3 months, many emails back and forth and over 30 hours of phone conversations with Cigna to finally receive refunds on our plan G. But, Cigna will not refund the $500 for dental plans. When i requested that refund from Boomer, since this was their fault, they denied the request. Boomer also claims they tried to help me get all refunds but Cigna never received any request from Boomer for my refunds. So all they did was steal my money. They took my money before they had my approval to do so, and before I was on Medicare. They are responsible for me losing $500 and all my lost time. This is a warning. Find another Medicare broker. Do not use Boomer Benefits.

15 oktober 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Ron, we’re sorry you’re frustrated with this experience. That said, we need to clarify several important facts.

The policies referenced were authorized and issued based on signed applications. Once a policy is signed and put into force, it is always the client’s responsibility to request cancellation if coverage is no longer needed. We are absolutely here to help guide and support that process, but the cancellation request must come directly from the policyholder. In this case, we did not receive a request to cancel the dental policy or a confirmed retirement date that would have allowed the effective date to be changed.

When it became clear that the Medicare supplement should not have started, our team worked with the carrier to secure the maximum refund allowed under carrier rules. Dental policies are not dependent on Medicare Part B and are governed by different carrier refund guidelines, which limit what can be returned once coverage is active. Those funds are held by the insurance carrier, not Boomer Benefits.
At no point did Boomer Benefits withdraw money without authorization or act outside of signed applications. We are an advocacy firm, not the insurance carrier, and refunds are ultimately determined by carrier policy, not by Boomer Benefits.

We understand this situation is frustrating, and we regret that the timing of retirement did not align with the original plans. However, it is not accurate to state that Boomer Benefits acted improperly or took funds unlawfully.

Boomer Benefits operates with the utmost integrity and takes our clients’ coverage very seriously. Our management team made extensive efforts to assist and advocate within the limits of carrier rules, and we stand by the care and professionalism shown throughout this situation.

Beoordeeld met 5 van de 5 sterren

Amazing Agent & company!!

Blessed to have an amazing, kind, patient and professional agent in Shawn Fiset and he made the health plan switch a smooth transition!! Thank you so much for your help and support!! Boomer Benefits is excellent, I highly recommend them!!

28 januari 2026
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you so much for the recommendation! We’re happy to hear Shawn made the switch smooth and took great care of you.

Beoordeeld met 1 van de 5 sterren

Zach talks a good game. Fails on execution.

Zach talks a good game. Fails to execute. He was a good salesman and helped me sign up for a medigap product. It was declined by Cigna. I tried 3 times to get in touch with boomer benefits after that and never got a call back. I was worried about my coverage in 2026. So I found another broker that stepped up and took care of my needs and now I am set for 2026. It seems their sales talks a good game but the customer service end doesnt follow up.

18 november 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hey Steve — I’m sorry to hear this. I looked into it right away upon reading this and do see multiple outbound call attempts from our team that weren’t answered, so it’s possible our number was blocked or filtered on your end.

Zach is someone who genuinely cares about his clients, and the notes show he was actively trying to reach you because he wanted to make sure you were taken care of. We take feedback like this seriously and wish the outcome had been different. Wishing you all the best with your Medicare coverage going forward.

Beoordeeld met 5 van de 5 sterren

Boomer Benefits is awesome

Boomer Benefits is an honest and great company. Specifically, Ruth Oekerman, has been extremely helpful in getting my wrongly charged medical bills filed correctly and properly paid for by my Medicare Supplement plan. She is always patient and kind. She always communicates well with the progress and the status of my cases. She is a great ambassador in customer care for Boomer Benefits. I always know that when Ruth is on my case she is going to diligently work hard to resolve the issue. Thank you Boomer Benefits and thank you very much Ruth.

Satisfied customer: K. N. Beasley

1 december 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you so much for taking the time to share this. We love to hear how helpful Ruth has been—she truly cares about her clients and will be happy to know her hard work made a difference.

Beoordeeld met 3 van de 5 sterren

High turnover

15 oktober 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi Brian — thanks for the feedback. We actually have very low turnover and are proud to have a long-tenured team (our first employee is still with us). Without more context, it’s hard to know your specific concern, but we’re always happy to talk it through.

One thing many clients appreciate is access to our full Client Service Team, so you’re never reliant on just one person and can get help quickly when questions come up. If you’d like to discuss further, feel free to give us a call at 817-249-8600.

Beoordeeld met 5 van de 5 sterren

OUTSTANDING Company

What a OUTSTANDING Company and Staff. I've spent 45 minutes on the phone asking questions with Jaime Myers today and he never expressed any indication that I was wasting time or asking dumb questions. He went above and beyond giving me explanations and suggestions for me to consider in my decision making. I believe I'm overthinking this whole process and these people help to calm your nerves and walk you through the options and offer helpful information for your consideration. I just can't thank you all enough. All of this after spending 2 entire days reviewing and researching issues and calling providers just to get more confused and little help from them

4 november 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Thank you so much for the kind words, David. We’re thrilled Jaime took the time to answer every question and help make the process feel less overwhelming. We’ll be sure to share this with him — and we truly appreciate you trusting Boomer Benefits.

Beoordeeld met 1 van de 5 sterren

I consulted Boomer Benifits and wished I didn't

I consulted Boomer Benifits for my Healthcare needs. They signed me up for a plan I did not qualify for and quoted me prices on my prescriptions that were very inaccurate. Disappointed is an understatement. Now I'm without insurance and have multiple needs to continue my health progress.

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi there — I’m sorry to hear this. This is never the experience we want for anyone, and we’d like the opportunity to look into what happened and see how we can help.

Without a bit more detail, I’m unable to review the situation here, but please give us a call at 817-249-8600 so we can take a closer look.

Beoordeeld met 5 van de 5 sterren

Deanna Harrison was GREAT

Deanna Harrison was GREAT ! Very professional and at same time personable. She took the time to find the right coverage after my wants and needs during our conversation and she hung in there with me. I have other family members that use Boomer and they advised me to register with Boomer - they were right.

30 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is really bad

These people are horrible. I asked them over and over not to contact me but they don't stop. Finally after telling them many times, they stopped, but now I am facing the same problem getting off their email list. Don't ever go on their website or they will never stop harassing you.

2 april 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi Peter — I want to clarify our business practices, as they’re something we take seriously. We only contact individuals who have directly requested our help, and we never buy or sell lead data. We also immediately stop outreach when someone asks to be removed.

I don’t see a prior request to stop contact on your inquiry, so our team wasn’t aware at the time, but I’ve now marked your account as do not contact to ensure there’s no further outreach. We wish you the best going forward.

Beoordeeld met 4 van de 5 sterren

So you dislike Boomers

Heard your show last night Laura, so you hate boomers, I stopped watching your show last night.

6 juni 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi Kenneth — I think you may have us confused with someone else. We absolutely love boomers, and we don’t have a show (or anyone named Laura on our team).

If you ever need help with Medicare, we’re the right Boomer Benefits. Give us a call anytime at 817-249-8600.

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS The worse.

Fake reviews. Boomer is a shame.They do NOT help you. They don't even apologize or try to help when they are wrong. For example, I was asked to look for an email with a title that does NOT exist. 3 days before the end of the month, they were incapable of providing me with a plan D. I have to do the job for them. They dont explain you the deal when you switch to medicare. Veronica weas particularly abnoxious and deiceded that shge would hang up because I was teling her to stop telliong me repaetely that she "told me", which is a lie.

27 maart 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi there — this review is from some time ago, and we’re only seeing it now because we don’t pay Trustpilot to solicit or manage reviews. Most consumers don’t realize that many companies do pay to actively prompt and manage reviews on this platform.

We take feedback seriously and wish we had known about these concerns directly at the time so we could have stepped in to help. If there’s anything our team can still do to clarify or assist, please call us at 817-249-8600.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Melanie was very thorough throughout my change of my Medicare supplement plan. She also followed up with my former company to make sure the old policy was cancelled. I'm very satisfied.

22 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nice Representatives but Bad Advice

This was my second year on Medicare and I reached out to Boomer Benefits for advice on my Part D drug plan. They ran all of my medications through their system and found a plan that reportedly covered all my meds. Based on their suggestion, I switched from United Healthcare (which did cover all of my meds in 2024) to Humana. However, after I filled my Dulera inhaler (that I had been stable on for 7+ years) through Humana in January, I was sent a letter from Humana that said they would not cover it going forward unless I could prove that I had tried other (cheaper) inhalers first. Since I have severe asthma, I was unwilling to risk my health by trying other inhalers. So I am now stuck paying $200/month (using a coupon) due to the poor advice given to me by Boomer Benefits. There is nothing I can do about it. The $200 will not even go toward my out-of-pocket expenses as it’s not covered through Humana. The representatives are nice, but untrained, non-medical people who don’t understand the ins and outs or fine prints of insurance plans.

8 januari 2025
Review zonder uitnodiging
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Antwoord van Boomer Benefits

Hi there — this review is from some time ago, and we’re only seeing it now because we don’t pay Trustpilot to solicit or manage reviews. Many consumers don’t realize that companies who do are able to monitor and respond much sooner.

Without additional details, I’m unable to look up your account to see what happened specifically. That said, I do want to clarify that all of our team members go through extensive Medicare training, and our Client Service Team is made up of licensed agents as well.

If you are a current Boomer Benefits client, please reach out and ask to speak with a manager. We’d truly like the opportunity to review this with you and see how we can help.

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