bostonscally.com Reviews 

I recently purchased four caps from Boston Scally, enticed by their appealing website and brand story. I carefully followed their fitting guidelines to ensure a proper fit. However, upon receiving the caps, I was severely disappointed with the inconsistent sizing—despite ordering the same size for all four caps, only one barely fit.

Adding to the disappointment was the subpar quality and workmanship of the caps. Given that I am based in Canada, the purchase amounted to over $500 including shipping and duty. When I reached out to the company to address these concerns, their response was less than satisfactory. I was informed that there is no return process in place for international orders. While they did offer an in-store credit, it is hardly a sufficient remedy considering the cost and hassle of international shipping and duties.

Furthermore, it's worth noting that these caps are made in China, which begs the question of whether the brand has invested more in marketing and storytelling than in actual product quality and customer service.

I would advise against purchasing from Boston Scally, especially if you are an international customer. The high cost coupled with inadequate quality and customer service do not warrant the investment. I regret my purchase and am now faced with the cumbersome task of reselling these caps locally, as returning them would incur an additional $150 in shipping fees.

If you must have one, purchase from Amazon, where you are able to return without any questions. This company should not be selling to people internationally!!

I own 3 of their hats, each one fitting a little different. I ordered a 4th and it was way too big. I sent it back and they didn't refund the shipping and charged me a handling fee, so basically I paid $22 to try on a hat. Their response was laughable. I don't recommend this company. Their sizes are inconsistent and their service is poor.

Horrible Customer Service!! I bought 2 hats that were too big! I was able to exchange 1 hat and they refused to exchange the second hat! They wouldn't even refund my money, return my original hat and they exchanged hat was cheaper that the first hat and they didn't refund me the difference! I would not buy another hat from this company!!!

They are awful to work with. They are saying the hat can't be returned since it is 14 days past the purchase date even though they just delivered the hat days ago. I used a body measuring tape to determine the hat size and it didn't fit. I asked to replace it. The process went outside of their 14 day window so they determined it's my fault that it falls outside of their policy. RIP OFF COMPANY They caused the 14 day delay. I used their label and return process.

I’ve been ordering for years. I love the hats but the customer service is now substandard and very poor. I have not received my hat after paying for expedited shipping. No responses to my many emails and they no longer can be contacted by phone. Aggravated in Massachusetts!!

I do not recommend it. The Repel 8-Panel Boston Scally Cap - Black the material filled to cheap.

Cheaply made way way overpriced hats. There order and delivery process is also slow and overpriced. And if you wish to return it or exchange it forget it. They charge a restock fee and you still have to pay for all shipping. So a hat I got was og 49$ but with tax and the cheapest shipping it was 65$ for a hat that at most should cost 15-20$ Save your money.

Beautifully made cap. I ordered the laser beam cap. I loved it right out of the box. Good fit, well made, great looking cap and comfortable to wear.
Note: If you’re between sizes like I am (I’m a 7 3/8) get the next smaller size (7 1/4).

We purchased a hat in March after supporting the company for quite some time. Life happens, and we didn't get to open the box until the end of April, after the return/exchange period. My husband contacted Boston Scally via their info email for an exchange because the return link does not allow you to proceed once it detects the expiration of the return/exchange period. NO REPLY.

I tried again from my email and finally got a reply this past week. They clearly didn't read the email explaining the above situation and pointed us to their return link.

I wrote back and explained we emailed back in May, only to be told that they have yet to receive our email and, therefore, we must not have sent it. I even sent a screenshot of my husband's email on May 2nd, and they STILL insisted we never sent it. (?!)

They once again pointed us to their return link. I explained that it would not allow us to proceed and that we didn't want to return the hat. We wanted an even exchange. My husband thought the hat looked a little crushed from the box, but turns out it was completely misshapen and defective once I looked at it. The middle seam runs diagonally across the top front it the hat, and the rest of the hat is offset!

I explained that to their customer service and sent photos of the hat. They did not even acknowledge the images and said they were sorry that "I" was not "satisfied" with the hat I received and could not help me due to the expiration of their return/exchange window.

Now, I understand about return policies and people wanting their money back, but I only wanted an exchange for a good hat. All I received were very condescending emails saying they were so sorry for the inconvenience and would not be able to help due to their policy.

Both my husband and I work in the service field. We pride ourselves in providing great customer service by going above and beyond policies and rules (when the onus is on us) and providing common courtesy, respect, and customer service to loyal customers.

Needless to say, they lost a customer for their rude and condescending customer service and one crappy hat. #FAIL #BostonSCALAWAGS

There's a reason why they don't have a reviews section on their site. I have quite a few of their hats, but recently bought different colors in the same style hat. One of them was way too big and the other fit perfectly. This is the first time I've needed to return and wow, I can totally see why people complain. Their customer service is nonexistent. Only received automated responses. Unfortunately, I will stop buying from them because of this and after reading others quality control complaints. I caution everyone to read their return policy, especially if you end up using the buy 3 hats deals. You will not ever get a real person to help you with any issues you may have.

I ordered a cap described as Brown/Grey. It has no element of Brown in it and their rep told me they just use that description to distinguish it from a cap that is all grey herringbone (which is what the cap i received).
I want to do an even exchange for another cap of the same price but they refuse because I received a multi-cap discount. Totally unfair.

I received a discount code but could not find any place to use it. I was going to make about 100.00 order. I sent them a message. Got no response. Sent another message, Again got no response. If I cant get a response, how can I trust them with my money ? Thus they lost my business before they even had it.

Overpriced hats !

The overall experience with the Boston Scally hat was just OK. It's really nothing special. I was expecting to be WOW'd by this hat; ... but unfortunately, the hat is average and fell short of expectations. :-(

On a side note: @ things that you are not told is that (1) you should expect to receive an average of 3 either e-mail or text messages per week after you buy something from the Boston Scully Company and (2) the web site does not accept the posting of unfavorable reviews. That kind of speaks for itself (doesn't it?).

WORST CUSTOMER SERVICE/BUSINESS OWNER ON THE PLANET!!!

My wife and daughter ordered three hats for me for Christmas. They were the wrong size so I returned them. After several months and 17 emails, they still have my money, I have not received replacement hats or coupons to replace the order, and they refuse to contact me directly to resolve the issue.

Mike Arone (Owner) is clearly running his business poorly. I have been as patient and cordial as possible trying to resolve the issue. Each email only seems to drag out the process further despite simply asking for the paid amount in Boston Scally coupons. Hard to believe a business would risk their companies integrity for three hats. BEWARE. This could be your experience. VERY SHADY.

For the record, I have never once posted a negative business review online. Yeah, that bad.

This company is absolute trash horrible customer service. They blame customers for their screw-ups. I entered my current address when ordering a $50 item and their system switched the address to a previous address from which I had ordered they tried to claim. That it had to be me that made this mistake when I absolutely know where I live the address that they sent it to on the order had the lot. Number which I live at now listed on it. They absolutely refuse to replace the item or refund my money. They are very argumentative and complete trash if I were you. I would save my money and order elsewhere absolutely disgusting horrible service.

Hats are super comfortable!
Customer service fast and courteous!!
A++++++++!!

I had such a disappointing experience with Boston Scally Company. Their quality control is terrible, panels are cut/stitched unevenly and hats look sloppy and lopsided as a result. Hat sizes are inconsistent and don’t match the sizing chart listed on their website. You’d think that after three failed attempts with the same hat, it would be enough for a full refund but they insist on sending me more low quality hats instead and any refund would be subject to a processing fee that’s roughly 15-20% the cost of the hat. I was hoping I’d get some actual customer service instead it feels like cut and paste responses that ignore my actual request and just spit out the prefabbed company lines. You can’t speak to anyone directly, in fact they don’t even have a phone number so there’s no way to get past the email roadblock that they throw at you. Their marketing is good but that’s about as far as it goes, shop elsewhere.

Save your money. This place is a cheap fad that's not even in Boston.

Got the Contender. As stated multiple times, this is a cheap Chinese made cap. There add says it’s made of cotton/poly/wool blend. Nope, tag says 100% poly. The company is also not in Boston. This crap ships from PA. It’s a disappointment. If you want to show your Irish roots, stick with real caps made in Ireland.

I ordered a hat based on their sizing chart . They measurements of the hat were off by quite a bit. They also accidentally sent out two hats instead of one. When I got the return started I drove to post office to print the label off only to find out they had canceled my return until i sent back the extra hat they sent me. I had a hard time understanding why they didn’t tell me they were canceling the return label. They acted like I had somehow tried to steal a hat from them . They stated only once the extra hat was returned could I start the exchange . It was just one ridiculous policy after another in trying to deal with them. Once I had to argue with them for days before they allowed me to send both hats back at the same time. Then they refunded 38 dollars after I spent 55.92 . I have no idea why . This company is garbage and honestly so were the hats they sent out . If I were you I would steer clear of this company . Terrible customer service , terrible return policy. Just all around grimy.