bostonscally.com Reviews 

I bought 3 X-Small caps. Supposed to be 54-55 cm. -one measured 52 cm. and just sat on the top of my head. Another one had loose stitching down the front seam, an off-center seam, and an oversized panel. These styles of caps will look goofy if the sizing and fit are off.

They will exchange for a different size and replace a damaged cap (but some have had difficulty with this). But, they don't include a return shipping label with the receipt- which is foolish since they have lots of exchanges. READ REVIEWS!

The company has been around for ten years, so caps outside the sizing guidelines, or damaged, shouldn't be shipped out. Made in China, so that explains the quality problems.

That being said, they have more styles and patterns than any other flat cap company I've found. If you can deal with haggling back and forth over multiple exchanges due to quality and sizing, you may end up with a decent cap. Good luck though.

Promotion and marketing are the focus of this company- not quality and customer satisfaction.

Great fitting and stylish hats in so many size options. Size exchange was a breeze

I had an issue with one of my caps. They were so fantastic to deal with. Got a replacement and couldn’t be happier!!

I have purchased several Boston Scally caps and I love them.
Aside from them coming faster than advertised, these caps are well made, from great material and look so good.

Recently I bought the “flap cap” for those really cold days. I was worried about how it would look with flaps in and I am thrilled to say with the flaps inside, there is no appreciable difference in the look. Flaps out, still looks good and is very warm.

Great job Boston Scally.

Ridiculous return policy, my wife purchased for me as a Christmas gift. Original order was a medium/ large and was too small, next size up is extra large, too large. no refunds, only store credits. What’s a person to do when their hats don’t fit. Do yourself a favor and find somewhere else to buy from. Customer service is horrible.

I ordered the Black Rose cap for my boyfriend mid November 2022 as a Christmas gift. When he opened the box, the cap was too small. I tried to do an exchange on Christmas Day & the system wouldn’t let me. I received an automated reply back saying the holiday period started 5 days after my order.

Ordered a hat prior to Christmas the size chart was followed however the hat arrived and was extremely too big by inches. So now I’ve lost the discount code because you can’t get it applied to a replacement and a refund you lose 20% so after multiple emails with no reply but 2 or 3 a day about how the people of Boston are scrappers and proud, I used my gift card to repurchase praying the hat that would be to small will fit. Thankfully it did and through some creative purchasing to make it worth my wild the hats arrived (no combining discounts is never mentioned) and they fit. I am done with this company and can now stop their 2 to 4 emails a day. They may sit in an office in MA but they have no tie to Boston other than that. The quality is not the best crooked stitching, uneven pieces, and the made in PRC tag under the size (people’s Republic of China), you will find this hidden after the “designed in the USA”. Don’t expect much of any help with their email only customer service. OH and the oh so proud scrapper people of Boston ship from Hanover PA. I bought the same hat at less than half price and equal quality off of Amazon.

I placed the order and within the same day I received a email from Mike thanking me and letting me know that I could contact him or there team anytime. They kept in contact and are amazing. I received my cap fits perfectly I love it and will definitely order again soon.

Poor customer service and exchange policy! I ordered a hat on November 15 for a Christmas gift. Unfortunately, it was too large (even though we did measure and go off their sizing chart). I emailed Christmas evening asking to do an even exchange for a smaller size and received an automated sounding response stating that their holiday return policy began on November 24 (nine days after my purchase), and otherwise, they only allow 30 days to return/exchange. I replied that I only wanted to even exchange, this was a Christmas gift, most stores will extend their holiday/return policy and this is not good business. Once again, I received the exact same automated type message stating their return policy. I emailed again stating I need to speak with someone, not to keep getting the exact same message about their “return policy”and they responded with “Sorry, but we need to stick to our 30 day return policy, but we can hook you up with a coupon code for future use”! Now we are stuck with a hat that is too large for anyone we know and I would never purchase from them again so they can keep their coupon code!

Absolutely love this company and the owners. I had the pleasure of meeting the owners! Down to earth and genuine. Highly recommend their company and scallys! I own 6! I recommend the 8 panel for big guys but also love the Peaky and the Sunday!

Sorry for the length, but it’s well worth the 1.5min it takes to read; I got 2 new caps from BOSTON SCALLY for Christmas, I realized they were too big, I immediately emailed them with the information and asked to exchange for a smaller size, surprisingly I got an answer on Christmas Eve evening! However that would be the last sign of great customer service. The individual who was responding said I could not exchange them because they were bought on 11/8/22 and not within their Xmas purchasing period of 11/26-12/25. My mother has always been one to shop early. But because I have no control over when a gift is purchased, I now have two caps (currently in production / for sale) that I cannot wear. Like I said, I’m already (was) a customer but like my most recent email said, I’ll be happy to share my experience with the company, I am a first responder and veteran, which at least in my neck of the woods is a large customer base. Besides the horribly policy, the product has phenomenal quality. Great quality is often overshadowed by horrible service. Fingers crossed they make this right.

Horrible customer service. I ordered a hat that was blue on their website, but the hat they sent was grey. I sent them 2 pics, one of their website showing that the color was blue, and the grey hat I got, but they still said "they believe the hat they displayed on their website is grey. Not sure if they are color blind or what

I first saw Boston Scally on TikTok as a short. I took a quick cruise through the site and it was the “SHOWMEN” that got me. The quality and craftsmanship of these scally wags are top notch.
Their website is easy to maneuver. Although choosing from the many quality caps proved to be the most difficult.
Would I recommend them to a family or friend, “yes” would I purchase from them again, “ HELL YAH!”
Oh BTW these make great gifts for all occasions, just saying.

Loved the hats but the customer service just lost me as a customer. I have purchased about five of them, and just last week purchased another. This week I received a mailing of a new style that I liked & thought I'd buy it and also one for my daughter's boyfriend.

They have a special that if you buy three hats you get $25 off, so I emailed them explaining that I purchased on less then a week ago & asked if they would help me out, but was told no. They did offer me a 10% discount (which is less then their existing promo of 12%). I asked if they could escalate to management but was told I was already high on the food chain.

Being in Mass myself I figured I was working with a small local company who would work to keep a good customer happy, but they made no extra effort. Note to management: it costs a lot more to gain a new customer then it does to retain an existing one. Lots of negative service reviews here. Too bad.

Anyway, that's my last cap bought here.

Fantastic quality and fast shipment makes this my new go-to for all my hats!

Hat seemed of decent quality, sad to find out afterwards it’s cheap made in PRC. Sizing on the website was off, as was color based on the look online (I had ordered the Roy in Slate blue, which is MUCH more blue than grey in real life). Exchange (for which they charge shipping again!) only covers size, won’t make exceptions for color. Would not recommend.

Absolutely terrible return policy. Myself and my family have been customers for quite some time ordering multiple hats for the holidays, birthdays etc.
I ordered a limited edition hat (early for my husband's birthday) that unfortunately came in the wrong size and there was no exception in a return, exchange or store credit for the item. Yes it was past the 30 days because it was ordered for someone's birthday and they opened it on their birthday! Again no exceptions like a 20% restocking fee, partial store credit etc. And it took me multiple attempts and 2 weeks for someone to contact me about the issue with the hat size. They have horrible customer service and do not value their customers. It's a shame as we really liked this company. We will be giving future business to another hat company.

Great quality cap, superior finish, accurate sizing and fast shipping. Top of the game in style and choice of material. Sharp looking that surpasses any and all others. The start of a purge of the dreaded baseball cap. So much more class.

Ordered a cap with a remark to adjust the size since it fell between their standard sizes, which is a service they offer. When the cap arrived, way too big and too loose to wear. Their customer service couldn't care either and offer no real solutions for purchases made outside the US. Bad quality coupled with a bad attitude towards customers.

Very nice collection. I loved it. The owner is very humble and displays nice cotton fabrics. Overall a nice experience to shop.in boston cotton.