Bound Apparel Reviews 278

Fast efficient service. Great quality merchandise at affordable prices.

I had an issue with the logo coming off very soon after I bought my navy leggings and I was so disappointed being a regular customer of Bound since they started. I sent an email and received a reply instantly from Ruby, she was so understanding and helpful. The customer service was amazing. Thanks for all your help Ruby it was much appreciated 🩷

I had a really really great experience all round purchasing from Bound Apparel but in particular with the customer service. I had purchased an item in the wrong size and was struggling with exchanging it and Ruby honestly made it the most pleasant experience I’ve had with any type of customer service, treating me with nothing but kindness while also being very efficient responding to me. I highly recommend for anyone to purchase from here and I will definitely be doing so again.

The items I ordered arrived so quickly both times. The quality of the hoodies is just insane. They wash really well and they're so cosy. I absolutely love them and fear I am going to have to have them all!

I picked the wrong colour leggings by accident and I contacted customer service to see if I could swap them and Ruby was so nice and helpful sheoffered me an exchange when I received my order but I loved them so I bought another pair 100% will buy more

Ruby was very helpful, and understanding, she was a pleasure to deal with. She was able to resolve an issue that I had very quickly. It was much appreciated

Fast delivery

I bought the boundless leggings and the quality is amazing . Shipping was so quick. 10/10 service overall💕

I’m extremely disappointed with this brand. I bought an item that started falling apart after just two weeks — threads were coming out everywhere, which is completely unacceptable for something that’s supposed to be new.
I contacted customer service and was told I could get a replacement, so I went through the hassle of sending the item back. After they received it, I was then told they had no stock available to replace it — despite previously confirming I could have one.
So now I’m left with no item and no proper resolution after wasting my time. The quality is poor, and the customer service experience was just as bad. I wouldn’t recommend this brand to anyone.

The best team. Made my return so easy. Excelling customer service especially Ruby. Honestly thanks so much. Quality 10/10 as always xx

Always such a pleasure ordering from here! Delivery is also super quick and the clothes are such good quality, and the rare time ive needed customer service they've gone above and beyond. Obsessed x

I recently purchased the Ultimate Charcoal Zippy from Bound Apparel and unfortunately found that the sizing wasn’t as described. While that was a little disappointing at first, the customer service I received completely turned the experience around.

I dealt with Ruby via email, and she was absolutely fantastic. She responded so quickly, was incredibly helpful, and made the whole process smooth and stress-free. It really shows how dedicated and supportive the team behind the brand is.

Because of this, the sizing issue hasn’t affected my overall impression of the company at all. If anything, it’s made me more confident in shopping with them again, knowing they genuinely care about their customers.

I’ll definitely be purchasing from Bound Apparel again — such a great experience thanks to their amazing team!

Was dealing with Ruby about a previous order and she couldn’t have been more polite and customer friendly. She replied so promptly and couldn’t have done enough for me. Definitely makes me more inclined to purchase here again! Thanks Ruby xx

Ruby is extremely helpful and considerate! She made the process of exchange so easy and straightforward, and I really appreciated how quickly everything was handled. After such a great experience, I would definitely buy from Bound again ⭐️

Ruby was so helpful when I encountered an issue with my order, she was so quick to respond and action. Couldn’t have asked for better service.

The perfect colour and so comfy leggings,I’m very happy

I was picked as a giveaway winner for a voucher. The bound girls are always giving back to their following and it’s so nice to see. The jumper itself is beyond this world and I struggle to take it off. The quality is just amazing

I had to exchange my item and Ruby was so much help. Such a seamless experience and very prompt replies.