bound Reviews 

Vicious data rapists. Hacked my details from some online server in the store and started sending emails before I gave my consent. I ignored emails asking me to join their club, they joined me anyway, again without consent. Tried unsubscribing, no luck. NO matter what I tried, my protestations fell on deaf ears. Returned the trousers for a full refund, I am not wearing nazi clothes, and tried to show my absolute disgust at their violations of my data and my basic human rights. Nothing gets through to these monsters. Avoid this fascist organisation like you would the plague. Nasty, nasty people. I am in the middle of changing my email address with all other companies so I can finally delete it and get rid of this endless nightmare of harassment. Absolutely vile.

An absolutely AWFUL experience.

I purchased a jumper, tried it on, and returned it immediately, only to be told that it had been flagged as ‘faulty’, despite it never having been worn.

The way this situation was handled was incredibly disappointing. Even as an independent retailer, a company should uphold basic standards of consumer service, fairness and integrity.

Unfortunately, this experience demonstrated a complete lack of transparency and accountability from the company.

If you're reading this, avoid at all cost.
They lack integrity.

Good customer service and great quality of materials used for the final product

Terrible return policy. 18 days after posting the product back, still not been reimbursed with very lose and inaccurate timelines from customer service, who are also slow to reply.

The brand is really cool ! I ordered from France and the size I ordered was too big. The customer service was really comprehensive and helpful with me. I was able to exchange it. I got a cardigan and a long sleeve tee. Super happy with the quality and the design. Just one thing, the sizing can be a bit tricky depending on the clothes you buy.

My sweater arrived with a noticeable green patch in a yellow sleeve band that wasn’t shown in the product photos. I reported it with photographs on the day it arrived.

Bound initially acknowledged the fault and promised to cover return postage. When I accepted a return for a full refund, they changed their position, called it a normal variation in the yarn, and withdrew that offer.

Despite additional photos and repeated explanations, they insisted I either accept a partial refund or pay to return it internationally myself.

After more than two weeks of correspondence, I disputed the charge through my credit card provider. The money has now been credited back to my account.

An incredibly frustrating experience and a company I won’t buy from again. Their emails repeatedly invited me to leave a Trustpilot review. Here it is.

I have been a regular customer at Bound for a few years now, the quality of the clothing is excellent and priced very reasonably.
I recently made an order to deliver at the wrong house, the team were quick to respond to me and correct my mistake saving me a lot of inconvenience. Keep up the good work!

Really poor customer service. I ordered items and then chose to return them. They were returned within the Bound "window" for a full refund yet I had to argue for them to agree to this. When I did eventually get a response, the tone of their customer service emails was exceptionally rude, curt and really awful. Rather than prolong the ongoing dispute I had with them, I eventually settled on a gift card. Not what I wanted at all but seemed like the only way to get something back and to prevent any further dealings with Bound. This company is really unprofessional and feels like someone running a business on a small scale from their bedroom. Personally I'd avoid these guys.

A Manchester original / great quality / lovely shop in NQ and great customer service (had to make an exchange).

Also - their joggers run super long for lanky knobbers like me 👍🏼

Trousers look and feel great. Exchange was simple ,as I needed a different size. Contacted customer services who were very helpful. First time customer but will definitely use them again.

Very good quality products. & Solid customer service as well.

Refund only after refusal, a legal citation and weeks of chasing. Avoid sale items.

I bought sale items from Bound and returned them within the return window. Rather than simply refunding me, Bound initially refused to refund the order. Only after I quoted the Consumer Contracts Regulations 2013 did they agree to refund me to my original payment method. A company should not need to be reminded of basic consumer law before honouring it.

The return was then logged as "store credit" so that staff could manually convert it to a refund, a workaround that should never have been necessary. I paid roughly £20 for tracked UPS return shipping myself, and Bound refused to contribute anything towards it.

The parcel was confirmed received by Bound on 28 September. Their own stated policy is 4-7 working days for refunds. That deadline passed with no refund and no communication, so I had to chase them. The reply on 7 October was a one-line "I will have a look into this for you now", followed by nothing. Only after a second chaser did I get an explanation: the warehouse team "experienced a busy wave".

That explanation is not good enough. Bound had my money, my returned goods and a clear obligation. Customers are not responsible for your warehouse staffing, and a note saying sorry for the delay should have been sent proactively, not extracted by chasing.

The final insult: both of Bound's emails to me, one of them the apology for failing to process my refund on time, ended with a request to leave a Trustpilot review. The second even referred to an exchange, which I never asked for, so it was clearly a copy-pasted template with no real attention paid to my case. Asking for a review while you are still holding a customer's money is tone-deaf.

The refund was eventually confirmed on 9 October, but only because I refused to drop it. Many customers would have given up and accepted store credit or nothing. If you shop here, do not rely on the sale, keep every email, track the parcel and be ready to quote your statutory rights. I will not be ordering again.

Bound’s quality and design are great and very unique. Early this year I bought my husband’s birthday gift here and there was an issue where the shipping company mislabeled the box and sent me a package from a completely different brand. Contacted Bound customer support and they helped me really quick, shipping it again ASAP. I’m very pleased with their customer support and clothing quality so I just did my second order.

Online returns process is a joke. If you elect to return you will be met with only 'Store Credit' option (this is illegal under the Consumer Rights Act). Requesting a refund via email takes weeks, when they do respond they claim it is an 'issue with the website'. Reviewing their other business 'UNIK Clothing' shows that this 'independent, small business' (boohoo) is a serial offender in this respect. If you don't like the law governing online returns, don't sell online! Swore all my friends off buying Bound clothes - when you get down to brass tacks it's made in China - buy stuff from Community Clothing instead, a significantly more ethical and quality organisation.

Had a slight issue with my order but it was quickly resolved by the customer service team at bound, which was great. The SAN PAOLO NAPOLI KNITTED FOOTBALL SHIRT in medium was a huge hit with my boyfriend. It feels great quality and fits perfectly, boxy and oversized. Recommend Bound for some cool unique pieces.

Always have been a fan of the great quality and retro design.

Also had a very good experience with their customer service when something occurred.

Can only recommend the brand; good quality, nice design, fast delivery, good customer service

Wonderful experience from start to finish. You can really tell how much thought and care this brand puts into everything they do. The attention to detail is exceptional, from the beautiful packaging to the overall presentation.

Shipping was incredibly well done, and everything arrived beautifully packaged and protected.

The level of care, quality, and thoughtfulness really stands out. I’m very impressed with the brand and will absolutely be ordering again. Highly recommend!

I have been a fan of the brand for a few years now and love the development. The quality seems to just get better and the essence in the style has remained. I recently purchased a couple of jackets and was in contact with some of their team (mainly Eve). The employees are not only incredibly friendly, but are genuinely competent in helping find solutions. I always felt that the company had my best interests at heart and at the same time are very proud of what they have created.

Will continue to recommend to friends and family. Great to feel valued as a consumer in a world otherwise filled with greed.

Product doesn't match the photos, and the company's response was just "sorry"

I ordered an item from this shop, and what arrived looks very different from the product photos on the website. This applies to all the images, including the ones showing the item being worn. The differences aren't small, and the quality of the item I received falls well short of what the pictures promise.

When I contacted customer service, they apologized, agreed that I was right, and said the product images would be updated. A week later, the website still shows the same misleading photos. On top of that, there was no gesture of goodwill at all: no partial refund, no voucher, not even a free return label. Just a "sorry" and nothing else.

An apology is nice, but it doesn't make up for selling a product that looks different from what's advertised. If you're considering ordering here, don't rely on the product photos.

I kept seeing adverts for Bound on my socials so I thought I would have a look as I loved the style. I ended up ordering some trousers but when they turned up they were the wrong size. To my surprise they could offer an exchange so I did this as part of my return. A week later I hadn’t heard anything so I emailed Bound who couldn’t have been more helpful. The tracking on the return wasn’t working but they checked with the warehouse and could see they had been returned and processed the exchange the next day and I received the new trousers the following day. Exceptional service great trousers great brand and I will be using Bound again. Thank you