bound Reviews 

Customer service team applied my discount I forgot to add, in retrospect, within 1 hour! Super helpful and amazing product

Great customer service (thanks jack) & quality products. I always get compliments when I wear their stuff. Huge shout out to the cord trousers and ribbed knit jumper.

Great products and even better service! Bound always smash it with whatever they bring out, stylish and practical whilst also being elite in quality. This alongside their stellar customer service makes them easily one of my favourite brands to order from.

Great customer service, depsite not fitting. Would happily shop here again!

Really nice quality products & good customer service to support as well

Ordered from Bound multiple times and always impressed with the high quality gear and top customer service. Becoming a firm favourite of my wardrobe!

Item I ordered was great but main reason for review is their customer service. Had an item from Bound stolen from front porch after delivery and Jack from the Bound team arranged a replacement to be sent straight away. Very prompt at replying and dealing with the issue. Massively appreciated, would 100% recommend.

Easily the best tee's in the market, particularly if you are tall like me. Customer service as always is on point when dealing with Jack. Keep doing what you're doing team.

Great service – size I wanted wasn't in stock and they were very responsive over email in providing it for me when they received new stock.

Pretty much love everything I get from Bound, as a fan of the likes of Sezane and Octobre range, the quality and style they offer I feel meets the same level. Creative, stylish, everything I'm not! Thanks again Bound <3

Excellent knitwear and fantastic customer service. Thanks for the quick response and for resolving my delivery address, Jack.

I placed an order with Bound on 02/07 for two shirts in different sizes (£135 total). The order arrived promptly on 04/07. Unfortunately, after trying the shirts on, I decided the style wasn't for me. That said, I was impressed with the quality and had absolutely not ruled out using Bound again in the future.

I submitted a return through Bound's online returns process on 12/07 and dropped the parcel at the Post Office shortly afterwards. During the returns process, I was explicitly given the option of a full refund, exchange or store credit, and I selected full refund.

On 15/07, Bound confirmed by email that they had received my return and advised that it would take 5-7 days to process.

On 21/07, I then received an email from "Jack" asking whether, as an independent business, I would consider an exchange or store credit instead. I found this quite odd given that I had already clearly selected a full refund when submitting the return. Nevertheless, I appreciated the offer and replied politely confirming that I wanted the full refund on this occasion.

I received no further response and, more importantly, no refund.

I emailed again on 06/08 to chase this up and, as of 10/08, I have still received no response and no £135 refund.

So we're now over a month since I returned the shirts, and despite Bound confirming they received the return and me clearly requesting a refund through their own system, I am still waiting for my money.

What makes this particularly disappointing is that this could have been a straightforward return. I initially had a positive impression of Bound and would have been happy to consider buying from them again. Instead, the way this return has been handled has completely changed my view of the company.

I've also since come across other reviews describing similar experiences, which makes me wish I had done more research before ordering.

My advice: make absolutely sure you want to keep your order before buying from Bound. If you need to return something, don't assume that selecting "full refund" means you'll actually receive one promptly.

For a company that is happy to take £135 from a customer, I don't think it is unreasonable to expect the same level of efficiency when returning that money.

I want my Money back on my credit card ; I DO NOT want STORE CREDITS ...their answer of 29 July is like a proces of 7 months since I am still trying to get my money back on my credit card, not in "store credits" to obligate me to but again , while I dont want to buy anything anymore at this company ....
still the ongoing useless endless conversations concerning the refund they refuse to do on my credit card

"The order #119904 has been dealt with ? How ?"

I asked explicitly not to agree to receive another credit since I am very unsatisfied about your companies approach

I told you many times I am very disappointed and that I will never buy clothes in your store again.

So again I claim to get the credits refunded on my credit card.

Why are you telling me now that the item was not in stock and the processing center was unable to send it?
Really ?

"However, it seems the order has been dealt with. Due to the out of stock and no shipment. This order #119904 was reimbursed. The order was paid using a split between credit and a cash payment.”

Why it took months and months to look for the lost shipment if now you are telling me it was never shipped.
It took me a lots of emails and proofs towards your delivery company so It was shipped and got lost due to your delivery company and that’s not the first time at all.
The order #104377 from 1/8/25 was also lost and never found

That’s why I dont want your credits anymore and I claim an immediate complete refund of the 113,32 EUR which I paid.

So i am going to put this once again on Trust Pilot.
There I see I am not the only one complaining about your bad after celling services.

You cannot keep money from buyers by holding it in credits to oblige them to buy again.
If people dont want that you should give back the money we paid, not keeping it as a hostage .

ALL I WANT IS YOUR COMPANY TO REFUND ME THE AMOUNT OF 113,32 EURO ON MY CREDIT CARD ASAP. THIS WAS PROMISED ON TRUST PILOT ON 14/5/26, THANKS “

I am really running out of patience with the very unprofessional way your company is holding back money, telling lies on trustpilot and now again, saying the ordered item was not in stock , while it was lost by your delivery company .

their answer :
"To help resolve the matter, we have also reissued your store credit to ensure you have access to it. Please note that this credit does not expire and can be used whenever is most convenient for you."

ONCE AGAIN
i want my money back on my credit card; I dont want any store credits since I dont want to buy ANYTHING anymore at your company

Fantastic clothes, great fit, great quality and great customer service!

Love their clothes and customer service is excellent

Great track top. Query answered very quickly. Love supporting a small business.

I ordered a swimsuit express to be delivered before my vacation -- there was an error with the shipping and bound found a new carrier to express ship it to me before I left! incredible customer service. further, the suit is gorgeous and fits perfectly. 5 stars.

Very speedy postage, great quality products and great customer service! Would defo purchase from them again!!

my t-shirt is unreal quality and in terms of customer service, Jacks communication was first class.

I visited the store last month for the first time and was really impressed with the quality of the clothing, the actual store is really smart too, it's been done so well.

With a wedding and a holiday coming up, I ordered a few items to try, online.
Delivery and packaging was perfect. Quality of clothes is lovely, they have chosen some really unique materials which feel great on.
Sizing was an issue, I've never had to buy a small shirt in my life, as L/XL guy this was tricky to deal with, but in the end I returned and reordered the correct size, and it's all worked out really well. However I would advise people to visit the store in person if they can, to get a judge of their sizing.
I've seen people have had issues waiting for refunds. I did have to chase up and enquire about the progress of them, and like other reviewers have mentioned, it's seems to be a thing where store credit is pushed. While I understand as a small business this is will be more appropriate to them, however if I had feedback, instead of having to dedicate time to deal with these customers including myself having to ask about refunds, I feel that when you actually give the option of Refund, exchange or Credit on the online return, whatever option the customer chooses, it should be the end of matter. Anyway, love my order and hopefully when the refunds and voucher are processed, I'll be shopping with them again. Thank you