Bourne Estate Agents Reviews 

Complicated process with added difficulties, but of all the people involved (vendors, solicitors, other agents, housing associations etc.) there were times that it seemed to us that Bourne were the only party that actually cared. Always chasing, always keeping us updated.

Special shout out to Shaun!

Friendly, thorough and fast. They answered all my questions and were an excellent intermediary between me and the sellers of the house I bought.

I think Bourne made selling our house an easy experience. We were given very valuable information at all of the right moments. Bourne were always very responsive when asked, and dealt with our problems efficiently, promptly and professionally. The protected us from ‘difficult’ buyers very smoothly!
I would strongly recommend Bourne.

Outstanding agents Bourne Lettings are managing our properties who are very professional and take any issues the tenants raised from them or me instantly.
Credit goes to Caitlin the Letting Manager and Georgie the Property Manager.

Annabelle Boyson from the Alton Office has been absolutely wonderful throughout the whole process. She has been warm, professional, patient and incredibly kind and has genuinely helped support me through what has been a very stressful time.

During the viewing she gave us plenty of time to look around the property at our own pace, never rushed us in any way, and made the whole experience feel relaxed and enjoyable. Nothing has ever felt too much trouble and her communication has always been thoughtful, reassuring and professional.

I am truly grateful for all her help and would highly recommend her to anyone looking for a genuinely caring and supportive estate agent.

So i called this agency like 5 times for 5 diferent properties, none of them were available but the ads says just added, so this is illegal and misleading which violates Trading Standards, its basically phishing with fake adds that are no loger available to get free marketing in a way, so i have submited 3 ads to Trading Standards ombudsman for these misleading posts, and already dicussed with legal advisor who can confirm its against the trading standards and illegal.

A very professional and competent service. Gemma's promise to sell my property was kept.

The extended team over the Petersfield and Alton offices have been consistent and provided an outstanding service when needed. Alice, Josh, Chris, Caitlin, Alex and Rob have all been professional and responsive when it has mattered most, despite any challenges & frustrations. I recommend Bourne as a trusted and respected Estate agent for the Petersfield and surrounding area.

Really great professionals. Helped a lot. Supported with full prosses and helped with very unusual and difficult case. Very easy to communicate.

Excellent and professional dealings with promt service, a pleasure to deal with.
Would and will be recommending.

Charlotte was amazing at finding us a short term let in a matter of days! She went above and beyond to get us in on time.

Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.

Bourne Estate Agents and Alice Butler especially made a stressful experience of moving much calmer and relaxed.
Alice’s communication was brilliant and the Goodlord portal was a game changer to keep on top of everything. I would wholeheartedly recommend this estate agency.

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.
Thank you

Excellent service since Sarah Seten-Smith has been helping and dealing with my problems.
Was not very good before she took over.
To many different people dealing with things and not communicating with each other about my problems.
Thanks Sarah

The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.

We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.

Everyone from the team at Woking are very welcoming and answered any questions promptly, without judgement. Throughout the buying process they checked in to make sure that we were informed every step of the way, and answered any questions we had which allowed us to understand what was happening in the background. We felt supported throughout and would not hesitate to recommend them to anyone looking to buy or sell. Shaun and Oliver were excellent from start to finish. They were always professional and approachable. A big thank you for making the whole process smoother

We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution.

The current listing uses AI-generated or heavily altered images that do not accurately represent the property. The house looks completely different in reality. The fireplace has been moved, you can see in one image it’s central and then in the other it’s closer the window to make it look like you can have the room in better way, the flooring is different, and windows are missing shown in the advertisement so the bedrooms look more appealing, and many more. This mirrors our experience when we rented the property — images used at the time were at least ten years old and did not reflect the true condition of the house. In our view, this amounts to false advertising.
And just to add they wouldn’t replace a 11 year old tumble dryer with 6 weeks of fighting for one. Again all issue were ignored because the landlord didn’t want to spend the money, however Bourne were supportive of them the whole tenancy. They would have cut costs when they could. They were very cheap so make sure to take closer looks.

We lived there for two years and had nothing but issues from start to finish. We lost count of how many problems were logged, yet very little was properly dealt with. Toward the end of our tenancy, our home effectively became a building site, with ongoing works disrupting our ability to live comfortably in the property. Despite this, we received no compensation for the loss of use of our home.

The heating system never worked properly during our tenancy and was never adequately addressed, even through freezing winters. Living without reliable heating was unacceptable.

We were also told that a shed on the property was unsafe and needed to be removed. It has still not been removed. The decking has been subject to what can only be described as a slap-dash repair job and is incredibly dangerous, becoming extremely slippery and posing a clear safety risk. Barbed wire, unsafe driveway (which they have no sorted now we have left), etc…

Overall, this was by far the worst tenancy we have experienced. Based on our experience, there appears to be a pattern of covering up issues rather than being transparent. We would strongly advise anyone considering this property to view it thoroughly in person and ask very detailed questions before committing.

My experience with Bourne Estate Agents during the attempted purchase of 2A Froyle House in Upper Froyle, Hampshire was extremely frustrating and ultimately led me to withdraw and buy elsewhere.
As a first-time buyer, I expected guidance, transparency, and realistic timelines. Instead, I was repeatedly told there were “updates” when in reality there was no meaningful information provided. Months went by with vague emails, constant chasing, and no clear answers on what the delay actually was or how long completion might realistically take. Even after changing to a solicitor recommended by Bourne, I still couldn’t get a straight answer.
The issue was consistently framed as being with third parties, yet Bourne failed to manage expectations from the start. Conditions agreed months earlier were not met, timelines slipped without explanation, and when concerns were raised, the response was defensive rather than supportive. Being told that the property was “worth more” and might go back on the market, instead of addressing legitimate concerns, felt unprofessional and dismissive.
What ultimately pushed me to withdraw was the complete lack of clarity and reassurance. Planning a purchase requires certainty, especially for a first-time buyer, and Bourne were unable or unwilling to provide this. Had expectations been managed properly from the beginning, the outcome may have been very different.
I would not recommend Bourne Estate Agents based on this experience. Do not walk nowhere near Froyle house as the whole thing is fishy. I now am left with a hefty bill from the solicitors.