Golpe, fiquem atentos, para não caírem em armadilhas. Foi péssimo, o processo em si foi rápido, porém com surpresa desagradável, com taxas surpresas que equiparação ao valor do produto, e quando pedi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Oiiiii, na verdade é avaliação, pois ainda não usei o produto, mas me indicaram e eu quero muito comprar. Mas não sei qual o site mais confiável que todos falam aqui. Elogiam as entregas e tudo mais.... Toon meer
Bedrijf heeft geantwoord
Tudo chega embaladinho, tudo organizado no tempo estimado. Atendimento excelente. Com certeza vou comprar meus produtos sempre com vocês! Everything arrives packed, everything organized in the estim... Toon meer
Bedrijf heeft geantwoord
The Let me be Protein smoothing treatment worked amazing for me!🥰 I love it! Smells sooo good😍. The delivery time was wonderful, just 3 days from Brazil to USA, that’s just great compare to others i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Contactgegevens
33131, Miami, Verenigde Staten
- 1-866-245-2707
- hello@brazil-keratin.com
- brazil-keratin.com
3,9
Goed
308 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Brazil Keratin Team
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G
Fast delivery and good price!
21 december 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Good but different!
The serum that was sent is different from the one I bought in Brazil.
20 december 2023
Probably a scam
I have not received my order (ordered several weeks ago), a tracking link, or a response to my inquiries.
1 december 2023
Unpleasant Surprise. Never more.
I'm mad. I decided to order the Dream Cream from this website, thinking the products were already in the US and the delivery would be relatively quick with no damage, so I didn't mind paying a fu*@&$! expensive price for that. However, the order was shipped from Brazil, took 13 business days to arrive, and when it did, the product was almost 1/4 missing, with the bottom cracked, likely due to going through Customs. Honestly, I won't be ordering from this site anytime soon. If I have to deal with damaged and delayed products, I'd rather go back to my previous supplier, where the product is literally half the price of Keratin. Their 3kg Dream Cream is CAD$69, while, converting USD to CAD, Keratin's Dream Cream ended up costing almost CAD$133. I learned the lesson. Never again.
25 november 2023
Antwoord van Brazil Keratin
Hello, how are you?
I checked here and unfortunately we had a delay from the supplier of one of the products, for this reason we only sent your package on December 4th, as shipping takes approximately 5 to 7 business days, the package was delivered on December 13th.
We apologize, we don't usually have problems with the delivery time, we really didn't expect this delay from our supplier.
We have stock in Brazil and the United States, we ship according to the product availability. The products you purchased were only available in stock in Brazil! We also inform about this in our FAQ on the website.
I have also checked that we have not received any emails or messages from you about the damage to the product, we always ask the customers to send us photos of the box and the product as they received it so that we can arrange insurance with the carrier and resolve the matter in the best possible way, as we always value our customers' satisfaction.
Regarding the price, there is a whole process behind it, adjustments to values, dollar exchange rates, taxes, transportation and the security of the shipment for our customers.
I contacted you by email to talk about the product leak and clarify any doubts!
Best regards,
Brazil Keratin Team
Plastics dos Fios - This product it’s not the original…
This product it’s not the original product. when I removed the label it said VOID OPEN. It is a fake label. I emailed them and they blocked me. 100% scam.
24 november 2023
Antwoord van Brazil Keratin
Hello, how are you?
We checked here and we didn't receive an email or message about this, the only email we received from you was one in which you asked for the tracking code on November 28th and we answered you.
All our products are original and go with an invoice, and the product you bought Plastica Dos Fios, in the step 2 of 1 liter contains a seal of authenticity, so you can check the authenticity of the product by entering the code on the seal on the brand's website.
I've contacted you by email to clarify any doubts!
Best regards,
Brazil Keratin Team
It looks like its working!!
It looks like its working!!! my hair isn’t falling off so much and I have only use it 2 times
25 november 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
It has yet to arrive and I also have to…
It has yet to arrive and I also have to pay 10.30 euros
25 november 2023
Antwoord van Brazil Keratin
Hello, how are you?
This is a fee charged by your country's Customs, which is an organization that is above any store, they can request this payment to release the order, unfortunately we have no control over this.
We inform you about the possibility of this charge in our FAQ on the website!
We saw that the package was delivered on December 12th!
If you have any questions, please feel free to contact us.
Best regards,
Brazil Keratin Team
Super recomendo
Recebi meu produto perfeitamente embalado e super rápido. Recomendo demais.
19 november 2023
Antwoord van Brazil Keratin
Prezado (a) cliente,
Estamos muito felizes que você ficou satisfeito(a)! Sua satisfação é nosso principal objetivo!
Obrigado pela preferência por nossa empresa ❤✔
Estou sempre à sua disposição para responder quaisquer perguntas!
Atenciosamente,
Rafaela G.
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
It doesn't do it any fume
It doesn't do it any fume, I like the fact that smooth with shine.
4 oktober 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Produits endommagé
29 augustus 2023
Antwoord van Brazil Keratin
Bonjour Cindy, quoi de neuf ?
Nous vous avons contactée par e-mail le 19 septembre et avons procédé comme convenu !
Une fois de plus, nous nous excusons pour le désagrément causé par le transporteur et espérons que vous aurez une meilleure expérience lors de votre prochain achat.
Meilleures salutations,
Rafaela G.
Great service I received my purchased…
Great service I received my purchased in great condition and it was a fast delivery.
28 augustus 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Would order again and will!
I would for sure order again! The customer service is amazing and I love these products when I went to Brazil and was very thankful to find a trustful place to buy them from!
23 augustus 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I never received my products
I never received my products and they even contacted me to explain why!
10 augustus 2023
Antwoord van Brazil Keratin
Hello Jesiane, how are you?
We contacted you on September 5th via WhatsApp and proceeded as agreed!
Once again, we apologize for this and we hope you have a better experience in a next purchase.
Best regards,
Rafaela G.
Excellent
It was a great experience, finally I found a site that contains what I was looking for from Brazilian products 😍 The product arrived quickly and I will buy more from this site for sure
8 augustus 2023
Antwoord van Brazil Keratin
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
El producto super bueno
El producto super bueno, fácil de aplicar nada fuerte y dejo mi cabello súper brilloso y liso.
30 juli 2023
Antwoord van Brazil Keratin
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
Brillo de color y suavidad en el cabello
Llegó a tiempo el producto, es muy práctico y rendidor
23 juli 2023
Antwoord van Brazil Keratin
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
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