Golpe, fiquem atentos, para não caírem em armadilhas. Foi péssimo, o processo em si foi rápido, porém com surpresa desagradável, com taxas surpresas que equiparação ao valor do produto, e quando pedi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Oiiiii, na verdade é avaliação, pois ainda não usei o produto, mas me indicaram e eu quero muito comprar. Mas não sei qual o site mais confiável que todos falam aqui. Elogiam as entregas e tudo mais.... Toon meer
Bedrijf heeft geantwoord
Tudo chega embaladinho, tudo organizado no tempo estimado. Atendimento excelente. Com certeza vou comprar meus produtos sempre com vocês! Everything arrives packed, everything organized in the estim... Toon meer
Bedrijf heeft geantwoord
The Let me be Protein smoothing treatment worked amazing for me!🥰 I love it! Smells sooo good😍. The delivery time was wonderful, just 3 days from Brazil to USA, that’s just great compare to others i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Contactgegevens
33131, Miami, Verenigde Staten
- 1-866-245-2707
- hello@brazil-keratin.com
- brazil-keratin.com
3,9
Goed
308 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was sent the wrong items I emailed…
I was sent the wrong items I emailed them to ask for a return no response.
21 september 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
I am very disappointed with my…
I am very disappointed with my experience. The package arrived damaged, and the product was missing because the packaging was torn open. I contacted the company directly by email and included photos showing the damaged package and everything that was received. Unfortunately, I never received a response or any assistance. This experience has been very frustrating.
23 juli 2026
Antwoord van Brazil Keratin
Hello, how are you? We are deeply sorry about what happened; we haven't received any email from you, so we will get in touch to find out what occurred.
Paola V.
The best my hair is healthier than ever…
The best my hair is healthier than ever soft and shiny Delivery on time the service is perfect
15 juli 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
My 3rd time buying this product
My 3rd time buying this product. It's good ,I buy it to calm down the frizz I have .Came in a week .
29 mei 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
Great product
Great product , amazing timeframe and communication . I didn’t expect it to get to me so fast . Highly recommend. Very reliable business .
25 april 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
The Let me be Protein smoothing…
The Let me be Protein smoothing treatment worked amazing for me!🥰 I love it! Smells sooo good😍. The delivery time was wonderful, just 3 days from Brazil to USA, that’s just great compare to others international purchases I have made😊👍. Very recommended!
17 april 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
Un producto dañado pero se resolvio con…
Un producto dañado pero se resolvio con éxito
Producto muy bueno
9 april 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Paola V.
Nowhere on the website did it disclose
Nowhere on the website did it disclose that this is a dropshipping operation. They appear to operate from outside the U.S. while using a Florida mailbox tied to a real estate office and a VOIP number that doesn’t even have a proper voicemail—just a generic message saying the client isn’t accepting calls.
6 april 2026
Review zonder uitnodiging
Antwoord van Brazil Keratin
Hello,
We regret the negative experience you had and thank you for sharing your feedback. We would like to clarify that our commitment is to transparency and quality customer service.
We appreciate the opportunity to clarify the situation. If you need any further information, please contact our team directly.
Paola V.
Horrible delivery service!
have not received the product yet! I have no idea storage conditions!
15 maart 2026
Antwoord van Brazil Keratin
We’re very sorry for what happened and for the inconvenience caused. This is certainly not the experience we want for our customers.
We have already contacted you directly to offer the best solution, either a reshipment of the product or a full refund, according to your preference.
Our team is available and ready to assist you, and we will be happy to resolve this as quickly as possible.
Paola V.
Estuve esperanto mi encargo por mas de…
Estuve esperanto mi encargo por mas de dos semanas para que me lleguen envases totalmente diferentes y solo uno de los que pedí se veía correcto, terminé de abrir mis paquetes eran de los que pedí pero pienso que si no tienen de uno, no lo deberían de inviar deberían de enviar todos iguales
28 februari 2026
Antwoord van Brazil Keratin
Hola, lamentamos mucho la experiencia que ha tenido.
Ya nos hemos puesto en contacto con usted para explicarle que el producto ha tenido un cambio en su empaque, sin embargo, la fórmula y la calidad del producto se mantienen exactamente iguales.
Entendemos su preocupación y agradecemos mucho su comentario, ya que nos ayuda a mejorar continuamente nuestros procesos. Si necesita cualquier otra asistencia, estaremos encantados de ayudarle.
Wanessa B.
Excelente servicio
23 februari 2026
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Wanessa B.
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Muy contenta con mi compra fue mi…
Muy contenta con mi compra fue mi primera vez pero seguiré comprando, la entrega llegó a tiempo y fue muy rápido, les doy 10/10
17 december 2025
Antwoord van Brazil Keratin
¡Nos alegra mucho que esté satisfecho! ¡Su satisfacción es nuestro principal objetivo!
Gracias por elegir nuestra empresa ❤✔
¡Estoy a su disposición para aclarar cualquier duda!
Atentamente,
Pamela A.
When try to contact they don’t answer
When try to contact they don’t answer, it’s been 2 weeks since my order and it’s still in the same place, don’t buy from this place
25 november 2025
Antwoord van Brazil Keratin
Hello,
We apologize for any frustration this may have caused. We would like to clarify that we have already contacted you by phone and resolved the situation. Your refund has been successfully processed.
If you need any further assistance, please feel free to reach out. We remain at your disposal.
Wanessa B.
Pessimo
Efetuei a compra de um produto, e fui comunicada via MSN que teria de pagar 22€ para taxa da alfândega!!! O produto custou 19€ mais 14€ taxa de entrega! Quando eu soube que teria a taxa da alfândega fiz contato com a loja e a resposta foi, sim.. infelizmente! Mas se eu compro de uma empresa situada na Flórida e ninguém me avisa que não tem no estoque, eu não posso adivinhar que vira do Brasil e além do preço é da taxa de entrega ainda tem alfândega! Enfim!! Se eu quisesse pagar taxa de alfândega compraria diretamente do Brasil. Que aliás sairia mais barato e certamente o atendimento seria mais respeitoso!
(Considerando que o preço seria 6€,) enfim… infelizmente muito decepcionada! Estava feliz por ter encontrado aqui e por ser uma empresa brasileira. Por educação e respeito ofereceram 50% do valor para reembolso!Pessimo atendimento!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Brazil Keratin
Lamentamos que sua experiência não tenha sido como esperava.
Nossa equipe prestou todo o suporte necessário e ofereceu o reembolso parcial da taxa como forma de cortesia e respeito.
Reforçamos que seguimos todos os procedimentos corretamente e estamos sempre à disposição para auxiliar nossos clientes.
Atenciosamente,
Equipe brazil-keratin.com
Antwoord van Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
I didn’t get the product!!!
8 september 2025
Antwoord van Brazil Keratin
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Still waiting for the product
Still waiting for the product. It's like 2 weeks already.
3 september 2025
Antwoord van Brazil Keratin
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
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