Had a very helpful first session with Holly from BrightHR. I felt a lot more confident about using the system after my meeting. Holly was very helpful and patient when I asked questions and had proble... Toon meer
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Lees wat reviewers zeggen
We recently made the switch to Bright HR from another payroll provider, and overall the experience has been excellent. Like any transition, there were a few teething issues at the start, but the... Toon meer
Bedrijf heeft geantwoord
The service that i received was outstanding especially as i was thinking of leaving BrightHR due to the lack of use on my part !! But was brought back to the BR by a lovely lady by the name of Layla ,... Toon meer
Bedrijf heeft geantwoord
Daniel presentation was very informative and well delivered. He answered any questions we had during the presentation. He also followed up with links that we might need to help us navigate the portal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- Business- en IT-adviesbureau
- Personeelsadvies
- Geestelijke gezondheidszorg
- Veiligheid en gezondheid op het werk
Geschreven door het bedrijf
BrightHR is a complete HR software solution that transforms the way you manage your team. Since 2015, we’ve helped over 120,000 businesses worldwide streamline their HR processes with our intuitive, user-friendly tools - freeing up their time to focus on what matters most - growing their business. As a business owner, you are the HR manager, Health & Safety coordinator, payroll lead, and everything in between. That’s why we’ve brought all those essential yet time-consuming tasks together into one simple platform. But BrightHR is more than just smart software. We also provide 24/7 HR and employment law advice, unlimited document storage, payroll software and support, health & safety tools and guidance, performance management, employee wellbeing resources, and a suite of intuitive HR apps to support your daily operations. And if you ever face an employment tribunal or Health & Safety legal challenge, our optional HR and Health & Safety insurance gives you the protection and peace of mind you need. With BrightHR, you always have support at your back. Designed to grow with your business, BrightHR is flexible enough for startups and robust enough for large, expanding teams. Your pricing remains fixed for the duration of your contract, and you never pay extra for additional users - so as your business grows, your costs don’t.
Contactgegevens
The Peninsula, Victoria Place,, M4 4FB, Manchester, Verenigd Koninkrijk
- 0800 783 2806
- marketing@brighthr.com
- brighthr.com
4,8
Uitstekend
6K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Eve is fantastic so helpful and friendly
Eve is fantastic so helpful and friendly
20 april 2026
Review zonder uitnodiging
I had a call to follow up of my…
I had a call to follow up of my engagement to my use of BR package which i was not using for a while. On my call i was treated with patience and empathy by Alice Haackney.
17 april 2026
Review zonder uitnodiging
Excellent Service
Had a very helpful first session with Holly from BrightHR. I felt a lot more confident about using the system after my meeting. Holly was very helpful and patient when I asked questions and had problems finding things. I look forward to using the system.
20 april 2026
Review zonder uitnodiging
Recent switch to Bright HR
We recently made the switch to Bright HR from another payroll provider, and overall the experience has been excellent. Like any transition, there were a few teething issues at the start, but these were quickly resolved thanks to Carl Smith.
Carl has been absolutely fantastic throughout the process. He is incredibly friendly, approachable, and always willing to help—nothing ever feels like too much trouble. He explains things clearly and patiently, which has made a huge difference for me as someone with no prior payroll experience.
Thanks to his support, We now feel confident processing our payroll in a straightforward and efficient way. It’s also very reassuring to know that Carl is always at the end of the phone if we need assistance—and he even manages to bring a bit of humour to the process, which makes a big difference!
Overall, a great service and a smooth transition, made even better by Carl’s outstanding support.
17 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Louise!
Thank you for leaving such a lovely review. We are delighted to hear that Carl made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Very pleased to be a Peninsula client!
From start to finish the whole process has been has been seamless, from the intial sales calls with David through to the onboarding with Christiana, Olivia and Garry. As a small charity, getting the right support in a cost effective way can be challenging, but I feel we have found our sweet spot with Peninsula.
16 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Fabienne!
Thank you for taking the time to leave such a lovely reviews! We are delighted to know that you have had a positive experience with our services. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Had a great experience with Garry…
Had a great experience with Garry Collier from BrightHR. He was really helpful, easy to talk to, and explained everything clearly. Made the whole setup process smooth. thanks Garry!
16 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Gin!
Thank you for taking the time to review your recent onboarding session with Garry. It’s great to hear it went well. Please rest assured that your comments will be passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
onboarding session for Bright
Garry Collier was incredibly patient and took the time to explain everything in a clear and simple way. He tailored the session to suit my specific needs, which made a real difference. By the end of the training, I felt confident navigating the system and using it effectively.
9 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Bev!
Thank you for taking the time to review your recent onboarding session with Garry. It’s great to hear it went well. Please rest assured that your comments will be passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Very knowledgeable and helpfull
16 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Karen!
Thank you for leaving us such a great review. We really appreciate it. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
ONGOING HMRC PAYROL ISSUE.
Rating: 1 out of 5
I am very disappointed with the service provided by BrightHR’s payroll software.
I raised an HMRC-related issue on 1 April 2026, and it has still not been properly investigated or resolved. Despite multiple calls and emails, I am repeatedly told that it is a “complex payroll issue” under investigation, yet no clear explanation or progress report has been provided.
In the meantime, I have received a warning from HMRC, which I have already escalated to BrightHR management. Unfortunately, the response has been limited to empty promises, with no meaningful action taken.
I only signed up for their payroll service in January 2026, and it appears the system was not set up correctly from the start. Since raising this issue, communication has been poor—emails are often ignored for days, and when I call, I am told that managers are unavailable or “busy.”
Although a manager became involved after my complaints, the level of service has not improved. It feels as though customer support significantly declined after payment was made.
This experience has been frustrating and has seriously impacted my confidence in BrightHR’s services.
I would appreciate a prompt response, a clear explanation of the issue, and an urgent resolution.
1 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Good morning, thank you for sharing your feedback with us. We acknowledge that this is your fourth review regarding this and we regret to know that you felt it necessary to share this further review. We would like to assure you that this is an ongoing investigation which are acting on as a priority. A member of the team will be in touch with you in the near future to discuss this with you further. Thank you for your patience as we resolve this for you. The BrightHR Team.
Best customer service support ever
Ugomma, the customer support assistant, was very understanding of my predicatment listen to my concerns
patiently and supported me in understanding and signposted me to resolve a problem I have had with paying double for the same product, which I had requested a review for but had previously declined.
15 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Gloria!
Thank you for leaving such a lovely review. We are delighted to hear that Ogomma made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Highly recommend
My experience was very enjoyable. The staff were kind and helpful, and everything went smoothly. I especially liked the quality and the attention to detail.
13 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Sophia!
Thank you for leaving us such a great review. We really appreciate it. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Was ready to leave Bright HR but Mark…
Was ready to leave Bright HR but Mark Dunn completely changed my mind. He helped me renegotiate a much better deal and included insurance cover as well. Excellent service—Mark is a credit to the team!
10 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Hulusi!
Thank you for leaving such a lovely review. We are delighted to hear that Marc made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Excellent customer service from Dawn…
Excellent customer service from Dawn Brown. She was very patient and articulated all the terms pertaining my account.
14 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi there!
Thank you for leaving such a lovely review. We are delighted to hear that Dawn made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Great service
Garry was really helpful and explained the system in a way that was easy to understand.
14 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi there!
Thank you for taking the time to review your recent onboarding session with Garry. It’s great to hear it went well. Please rest assured that your comments will be passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Clear Instruction
Our instructor Ryan Langford was very clear in his instructions which made finding the areas we were discussing easy to find and answered all our questions very professionally.
14 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Tracy!
Thank you for leaving a review of your recent experience. It’s great to know that Ryan was so helpful. We will be sure to pass your feedback on. The Bright HR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Gary Collier
I spent about an hour on the phone with Gary Collier with him explaining things to me in great details. He's very knowledgeable and friendly and easily answered any questions which i had.
Thank you
8 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Lesley!
Thank you for taking the time to review your recent onboarding session with Garry. It’s great to hear it went well. Please rest assured that your comments will be passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Ben was a star
Ben not only went out of his way to help with the issue I raised, but gave me additional support with other aspects of the Bright HR system I was struggling with. He was patient and extremely knowlegdable
13 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Roxie!
Thank you for sharing a review of your recent experience. It’s wonderful to hear that Ben was of great support to you throughout your recent query. We will make sure your kind feedback is passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Excellent customer care
I had a long call with Michelle Farr at Bright HR who was very patient and knew they system really well. Thank you !
14 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi there!
Thank you for leaving such a lovely review. We are delighted to hear that Michelle made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
Great onboarding training with Ewan
Great onboarding training with Ewan. Clear and concise training
9 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi there!
Thank you for leaving a review of your recent experience. It’s great to know that Ewan was so helpful. We will be sure to pass your feedback on. The Bright HR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
I had a really positive experience with…
I had a really positive experience with Garry at BrightHR. He was knowledgeable, approachable, and took the time to clearly explain everything, ensuring all my questions were fully answered. His support was thorough and professional, and the session was genuinely helpful rather than rushed. I felt well supported throughout and would happily recommend Garry to anyone using BrightHR.
1 april 2026
Review zonder uitnodiging
Antwoord van Brighthr
Hi Nicole!
Thank you for taking the time to review your recent onboarding session with Garry. It’s great to hear it went well. Please rest assured that your comments will be passed on. The BrightHR Team.
Did you know that you could earn £500 by referring another business for our services?
Here is everything you need to know: https://www.brighthr.com/refer-a-business/
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