Brightr® Sleep Reviews 

I love these pillows had the best night sleep and love they are height adjustable - my partner and I are different sizes so its nice to have the flexibility to customise for both of us!

I wanted 8cm depth topper, I received 5cm depth and I was told I ordered 5cm depth. I was not happy with that but the free pillows made up for it.

Fairly quick delivery. Goods were well packaged with detailed instructions on what to do once opened. Goods are of very good quality. And wonderful pillow for free.

Omg this mattress topper is a game changer! Comfort is 10/10. Easy to unpack and put on to your mattress stays nicely on the mattress with using the corner straps. Excellent value for money and the pillows just amazing soft keeps you cool in this heat wave. Best money spent on a mattress topper and free pillows bonus! Excellent delivery service as well was kept updated with the shipping, very easy to order online.

Nothing wrong with delivery etc. Very prompt. Unfortunately the mattress topper has not improved my aching back and shoulders and hips. My husbands comment was it's alright but why did we need it. The pillows which were free are made up of lumps of some sort of fibre. Perhaps I expected too much

I have tried a lot of different pillows and by far this has been the most comfortable pillow I’ve ever had.

The delivery was excellent the next day easy to unpack and well packed and the topper is very comfortable. Unfortunately I didn’t like the pillows. I found them too hard and not moulding to your head very well so we are going to take out some of the memory foam and see if that helps. .

Best sleep I have had for months
Delivery was spot on
The product is great
Easy to order with the help of the online questionnaire

From ordering to the arrival of my mattress topper was excellent service.
I have only used the topper a short time so we will wait and see if it works.
But so far so good.

From easy ordering on web site to quick delivery and free pillows with my lovely king size topper,I can feel the difference in my comfort I went for a firmer topper its so comfortable ,well.made and its turntable which is a first for me,all in all great topper great quality and real value for money highly recommend this company the goods are as described 👌

Like most of the other 21% of dissatisfied customers I have a major complaint about the supposedly wonderful trial/returns process. The topper is impossible to return in its original packaging because it has obviously expanded!!(no doubt packed in factory buy a machine process!). Having made the effort to pack and return the topper on 21 March, costing £73.45, I heard nothing. Contacted them and they said it had not been returned! I sent them a copy of the Parcel Force tracking proving it had been delivered. They then acknowledged the return as 25 March. I was still waiting for any information regarding the refund on 18 April. after badgering them numerous times about the refund they eventually sent me a notification on the 29 April!!! it arrived in my account on the 1 May.
They refused to refund my return postage cost because they said I had returned the topper before the 60 trial period had elapsed. I had in fact returned it after the 60 days . They then decided that I had activated the refund process before the end of the 60 days which meant I had to pay my own postage!! Had I done this after the 60 days the would have sent me a free returns label which was not clearly stated upfront in their returns procedure.
Basically they will make it as hard as possible for you to get your refund.....hoping that you will just give up. I am now £73.45 out of pocket and am advised that I have a very good case for a small claims action to recover this due to the lack of clarity in their returns/refund procedure.
Do not buy anything from this company!!
P.S. Their company registered address appears to be a cake shop in Glasgow!!

Just read the reply and I did use the original packaging to return!! But, as you know, the mattress topper wont go back into the box and needs additional packaging to make a return possible. You are a devious liar just trying to mask the fact that you don't want returns, don't want to refund!

good mattress topper. nice and firm as needed

The worst customer service. I accidentally ordered the wrong size, you would think that is no big deal considering ALL the promo they have about free returns. I posted my parcel, they received it at their depot, instead of honouring the exchange they agreed to, and sending me the correct size item, they returned my original parcel to me with the same item. Now that wouldn’t even be as bad if it hadn’t taken a full MONTH to get from their depot back to me. The returned parcel had been completely wrecked, cardboard torn, some kind of tar all over the package. I am surprised the delivery person actually left it on my doorstep in that state. Of course after all this time I was then out of my exchange window so when I asked about my exchange they just said I was too late. So not only would brightr sleep not honour our original exchange but they also wanted me to send extra money for the postage of the parcel that I had already sent. In the end I had to go to my credit card company to get this dispute resolved.

Quick delivery, good size single
Topper, I like the choice of a firmer side or a softer side, I am on the softer side but will probably change to the firmer side, very comfortable, also
the pillow, I divided it into two pillowcases and I have not had a headache since. 10/10

Best pillows Ive bought so far. Love that you can change the high of the pillows. Great sleep so far

The delivery was much earlier than I expected.
The Topper is perfect for my needs. Super quality.
I didn't really need the pillows, and I would have prefered maybe a little discount on the topper. All in all a brilliant product and I fully recommend this company.

Excellent product fast delivery and value for money

I bought a memory foam topper, lovely & comfortable, would definitely recommend this product. The free pillow is great too & I love the fact that it's vegan, so no birds needed to have their feathers ripped out & it should be fine for people with asthma or allergies, a win win.

The mattress topper was actually quite good but did not suit my needs, I have severe arthritis.. something so large is difficult to return but I kept all the packaging and followed the returns process to the letter.. 32 days later, I’m still waiting for a refund. You can only email. There are no telephone numbers to contact the company. I really would like my money back. Money now returned!

I ordered a mattress from Brightr based on their advertised money-back guarantee. I have severe back issues due to a disability, and I quickly realized that this mattress was not suitable for me.

Contacting their customer service was frustrating from the start: they do not take phone calls, only respond via email, and replies take days. Often, questions seem to be ignored.

After following their instructions—waiting 60 days and trying both sides of the mattress. I requested a returns label. Again, it took days to get a reply. I explained that, due to my back condition, I couldn’t lift the king-size mattress myself to take it to a post office or drop-off point. I requested collection instead, which again caused delays.

When the collection was finally arranged, DPD marked it as “nothing to collect,” meaning I had to wait another week for the mattress to actually be collected. On top of this, I paid over £229 for the mattress and my account is only being offered 41 as a refund.

I requested escalation to a manager twice and finally got a response from Chris. There has still been no resolution or confirmation regarding the incorrect refund amount, and communication remains poor.

I am incredibly disappointed. This experience has been stressful, costly, and physically challenging due to my disability. I trusted their advertised “money-back guarantee,” which should cover a full refund under Trading Standards, but this has clearly not been honoured.

I cannot recommend this company. Unless this matter is resolved promptly, I will have to consider legal action to secure the refund I am entitled to.