Brightr® Sleep Reviews 

Very comfortable, but seems to retain heat of body .

Initially, I was going to write a very positive review for this company even though I had to return the pillows that I had purchased from them due to these making my neck and back pain worse than it already was. They were absolutely fabulous after I had bought them and subsequently had some questions about the suitability of them for me after reading an enclosed information booklet. Even though there was conflicting information contained within this, the company reassured me that the ones that I'd chosen were suitable for a back and side sleeper like me. Additionally, when I returned the pillows and let them have the return tracking number, I received further very reassuring contact. However following this, they have never confirmed them receiving them back nor if/when they had issued any refund to me either as I requested.

So, I found myself in exactly the same situation as many reviewers on here who haven't been given a refund within their own promised timescales! Today is day 22 since return and having checked my credit card transactions yet again, absolutely nothing from Brightr and so I contacted my credit card company. They confirmed to me that had they received any refund from Brightr that it would have gone straight back to my credit card balance but they hadn't! So, I have commenced a dispute with my credit card company and have already had a temporary credit back to my card. They also informed me that I could have made such a claim after just 15 days!

I already felt that 14 to 21 days to give a customer a refund for returned goods was excessive in comparison to other companies and this thought is fully supported by my credit card companies own policy! On the rare occasion that I've had to return goods purchased online elsewhere, I've had the refund in days not weeks!

Sadly, it's clear to me that Brightr aren't even living up to their own poor returns terms. I don't know if this is due to them having cash flow problems or is simply down to incompetence/very poor customer service. Whatever the reason, clearly Brightr need to get their act together because their frequent failure to give timely refunds to their customers is largely responsible for them having a 20% one star review rating on here and is thus severely tarnishing their reputation!

Update post Brightr reply.

To begin with, thank you for your response which took nearly as long to be received as my non refund. It came as no surprise to me at all to see that yet again your company refuses to accept any responsibility for your totally unacceptable refund process. It makes a mockery of YOUR customers when they tell you that you have a problem and all that you do is continue to blame the banks and credit card providers for the delays. I used to work for my bank and credit card provider before I retired and I believe them implicitly when they told me that they hadn't received any refund from yourselves after a period of 22 days. If you want to continue with such a stance then don't expect your one star ratings on here to get any better anytime soon!

Easy navigating of site and ordering experience. Swift purchase and delivery with notifications throughout. Product good and does the job for me! Very happy.

Very impressed with everything so far product wise, two of the items arrived by dpd brilliant. The third one came by Royal mail. They keep changing the expected delivery time. I lost a full day l had to change my day. I would have given five stars if it wasn't for this. The products are five stars and the company l would order from them again.

This is the worst pillow I have ever slept on. It gives you back pain, neck pain and tension headaches; it doesn't resolve it. The second you put your head on the pillow, you can feel the strain going down your spine. I had to get up after five minutes and change the pillow because the tension headache was unbearable. And the pain the next morning.

After about three weeks of trial and error of changing the pillows around, I emailed the company and I was told to put in more filling and remove the second pillow. I did as they told and it did nothing. When I tried to return it, they wouldn't take simply because it went over some 30-day window they apply.

Pillows need time to adjust. I allowed that time and still got the same results. I was sold a faulty pillow that did not do what it said on website. Now I am left with something I cannot use.

The customer service people were no better. Refused to listen, took a week to get back to me.

The worst experience I have had with any company.

Edit:
I can't accept their response. The pillow was faulty from the beginning. The deadline only just past. Customer service was a pain to deal with.

Superior customer service from ordering to delivery.
Website was easy to navigate .
Items delivered within 48 hours of ordering, and better still free of charge. Courier company DPD deserves a mention here as the delivery agent was polite, courteous and on time.
The products themselves are excellent, super comfortable and super supportive.
Whilst I hesitated to purchase at first this has proved one of tue best investments I've made. I suffer from back pain and both the topper and pillows have helped ease that so I can finally get some decent sleep!
Thanks Guys!

Worst company ever!! Impossible to return though they claim 100 day trail , they just ignore you till time limit for returns are up.
Communicated by email by post ( they don’t give a phone number)
Out of pocket for £249 plus a return I paid for myself ( though they say free return) avoid like the plague waste of time and money

I was looking for getting a new mattress topper, however Titan topper is too hard for me I wanted to swap it but then I decided to return as I’m thinking to get a new mattress instead. The Titan topper is not for me, it is too hard as I’m a side sleeper so really hurts my shoulders and neck. I’m also very light so probably should have gone for something softer. The delivery was very quick without any issues. However to return the topper is a challenge. You have to put back a huge topper to very small plastic bag and box which is simply not possible. The plastics bag broke and the box is too small. I have e-mailed the customer service on 31/05 to see if they can help to return the topper waiting for them to advise. Also asked customer service if I need to return the pillows with the topper as I got pillows for
free they came together with mattress even tho I haven’t asked for pillows. I couldn’t remove these from the order I guess they came as a part of deal or something. Please can the customer service come back to me to help return the topper. Thank you

Great product and great customer service

Ive bought the mattress topper aswell as the pillows and csn safely say its been totally worth it. My neck pain has improved aswell as body aches . Previously I've bought mattress toppers from another big company but found memory foam to have caused a dip. I look forward to comfortable nights sleep. Definitely recommend 👌

Excellent Product. Excellent Service, Very Pleased and will use your company again.

So far so good. My bed has regained more body support and I sleep good. Currently my back is in pain, so I can’t tell until the pain goes away, if the bed is helping my overall comfort. But I think it will.
But the free pillows were also a great bonus! I have trouble finding good pillows, I have searched and bought so many, and my neck was always in pain, and so far my neck has been great in the mornings!

Very comfortable topper, seems to have ended my hip pain pretty quickly, not slept on the pillows yet

Fantastic eye patches, wake up with super smooth skin under your eyes. And excellent fast delivery service.

I was immensely delighted with my exquisite purchase.the Eclipse firm adjustable pillow.
It is the third one I have purchased.
In my opinion the most far superior pillow on the market,Thank you.

Brilliant i will always buy these eye patches . They work

Great product. Delivered on time

AVOID! The website looks great. They help you choose the right topper. They show ALL the layers the topper has and how its very supportive. Then you get the topper and it's just two bits of foam stuck together with nothing firm about it. Absolute rubbish. THEN, they make it very specific on how to return it. You have to get it back in the plastic and the box and PAY FOR THE RETURN YOURSELF. THEN, they say you'll be refunded in 14-21 days after receipt of the as new item. I didn't get my money refunded until ONE MONTH FROM THE DAY THEY RECEIVED THE ITEM. You can't speak to anyone and only positive thing I can say is that they responded to emails relatively quickly except they would lie and say yes the return was started when it wasn't. I had to ask for proof. It was started a week after I was told it was started. That is totally unacceptable as a business. I looked them up on company's house and they look a bit dodgy to me. DO NOT ORDER FROM THIS COMPANY unless you're not fussy and you have money to throw away. They must be paying people for reviews.

Really pleased with their customer service. After advising Brightr about only receiving part of my order they replied quickly. Their advice was to wait to see if the missing parcel arrived next day. They said not to worry as if it didn’t they would immediately sent a replacement. Not had a company offer immediately to replace without drawn out emails trying to get anything done

Great matress. As described. Still firm and sturdy.. Exact fit too. Bit smelly to start with but smell disappeared after a few days.