Brightr® Sleep Reviews 

Order went through easily, received 2 days later. Packed well, when opened left topper 24 hrs to do its stuff. Tried both sides to find most comfortable for us and have had some very good nights sleep

There was a problem with delivery but thanks to a wonderful lad called Josh in customer service it was all sorted

Very quick delivery and very pleased with the product

Fast delivery, quality product as advertised..

Both my wife and I now get a good nights sleep without suffering back and hip pain

Amazing quality, I'm a first time buyer. Great service. I will be recommending.

Delivered in an acceptable time. Packaging very good.
Pillows are as described excellent product.
I'm very happy with my purchase.

⭐☆☆☆☆

I purchased a Brightr mattress topper because it was advertised with securing straps and a "100-night risk-free trial". I specifically chose a strapped topper because I expected it to remain aligned with my mattress during normal use.

Unfortunately, the topper repeatedly shifted position and would end up overhanging the edge of the mattress despite being fitted correctly. When I raised this with customer service, I was told that movement can occur due to mattress fabrics, bedding materials and other factors, and was even advised to purchase an additional non-slip underlay to help keep the topper in place.

In my view, if a mattress topper requires additional products to prevent significant movement, then the securing straps are not delivering the level of stability I reasonably expected when making the purchase.

I also found the topper uncomfortable and decided it was not suitable for me.

My biggest disappointment was the return process. The product is advertised with a 100-night risk-free trial, but free return shipping is only available after 60 days. I explained that I have physical health and mobility considerations which made it impractical for me to continue using a topper that was moving and causing difficulties getting in and out of bed. Despite this, I was still told that if I wanted to return it before 60 days, I would need to pay the return shipping costs myself.

They refused to waive the return shipping charge despite the circumstances. Most alarming, when I agreed to pay the return fee, they stopped communicating with me. It has been days and I have no response, no return label and I feel stuck.

Overall, I felt that the marketing created expectations that the product and trial experience did not live up to. I would not purchase from Brightr again.

** Additional Review in light of Brightr response below:

Thank you for your response.

However, I feel your reply overlooks several key points that formed the basis of my review.

My concern was not simply that the topper was unsuitable for my personal preference. I purchased a topper advertised with securing straps specifically because I expected it to remain in place during normal use. Despite being fitted correctly, it repeatedly shifted position and overhung the edge of the mattress.

When I raised this issue, I was advised that movement can occur due to various factors and that an additional non-slip product may help keep the topper in place. Your response similarly acknowledges that some customers may benefit from additional non-slip solutions. In my view, this supports rather than contradicts my review. If additional products are required to prevent significant movement, then the securing straps were not providing the level of stability I reasonably expected when making the purchase.

Your response also does not address the health and mobility concerns I repeatedly raised during our correspondence. I explained that the topper's movement was causing discomfort and practical difficulties, yet I was encouraged to continue using it for a further 60 days in order to avoid return shipping costs, notwithstanding the impact it was having on my health and wellbeing. From my perspective, the effect the product was having on me was given far less consideration than the application of the shipping policy.

I also note that my review did not state that my return request was never approved. My concern was the overall return experience. Although I was advised that return information would be provided within 48 hours, this did not happen. Given my circumstances and the difficulties I was experiencing with the product, I was understandably eager to resolve the matter promptly. Instead, I found myself sending multiple follow-up emails over several days requesting the return information, return label and instructions needed to complete the return.

The fact that I felt compelled to repeatedly chase information that I had been told would be provided is a significant part of the experience described in my review.

While I appreciate that the return is now being processed, my review reflects my genuine experience with both the product and the return process. I believe it provides an honest and accurate account of what occurred and why I was dissatisfied as a customer.

I therefore stand by my review.

Great firm to deal with I ordered it on Tuesday and received it on Thursday packed well.

The mattress topper didnt help so returned under their 100 day returns policy. However, I sent a LOT of chase up emails and had to contact AMEX in the end. Was told it would take 21 days from return (as had proof of delivery). After 21 days it took 2 chase emails to be told the refund had been processed. 10 days later, still no refund so emailed again, twice and nothing, so contacted AMEX to start a dispute claim. Then surprise surprise 2 days later i received the proper email confirmation of the refund...so why was I lied to about it all those times? Seems like they were hoping I wouldn't check. Shame on you. Very poor service. Would not use again or recommend.

I read up about the deluxe titan mattress topper and placed an order. To be honest I panicked as I hadn’t checked the website properly and never heard of the company before.
All was fine and after 2 days I recieved an email to say DPD would deliver the parcel on the 3rd day.
We followed the instructions and up to now the topper feels very comfortable….thank you

It took a few nights to get the Topper to gain comfort , but now it is just the best

I have been waiting over a month for my £150.00 refund, and I'm still waiting despite numerous e mails between Brightr Sleep and myself. There refund policy is dubious to say the least. Needless to say I would never buy anything in the future from them.

Beware the returns!
Despite their very long processing time stated to give a refund and chasing after a few months, I still didn't get a refund.
Emails ignored, I had to put in a PayPal claim which they also ignored! As they never bothered to reply, my claim went in my favour and I got my money that way.
Dread to think what would happen if you actually needed a warranty claim.

EDIT: BR****46530 is my order

Excellent communication,product is absolutely spot on comfortable Great night sleep. Delivered in a couple of days and I would definitely recommend this company

Impossible to get any help on returns. All my enquiry emails have been ignored. It’s been atleast 2 weeks

Brilliant pillows, and quick delivery. 5 Stars.

After suffering from lower back pain and stiffness I ordered a brightr sleep mattress topper to see if this would help, after only 3 nights I've already noticed a difference with the pain easing and stiffness nearly gone, would thoroughly recommend this mattress topper and pillows

Great experience from ordering to delivery. Plenty of information about delivery times. Would highly recommend this company.

Ordering was easy, shipping fast and the pillow so far has been great! Thank you :)