Brightr® Sleep Reviews 

Mattress topper (extra firm) was just what I needed to improve back problem. Woke up refreshed day one and continues to deliver nightly confort

Having previously bought the identical topper, we were just as confident to buy a 2nd one. Same great quality, competitive prices and prompt delivery.
A very satisfied customer.

The mattress topper is absolutely amazing. I'm so pleased with it. So comfortable. No aches and pains in the morning 😊

The packaging and the presentation of the products they were well prepared , I can’t give any feedback yet for the products itself as we are still trying those to see if they are suits our needs.

I Purchased a mattress topper as my new mattress was too soft and causing discomfort and pain. The reviews and description on the website for this product are exactly as described and recommended. I now have undisturbed sleep and wake up feeling refreshed.

One small issue I would say is the website advising same day delivery, however I received the item the next day. I would not be deterred by this and overall I had a great shopping experience and would highly recommend.

We both love our extra large body pillows. I wish you could buy cotton pillow cases for it but still love it.

Delivered quickly and as described very comfy

The products are so good. And deliver what they promise. Really impressed

Very good service for me 5 stars definitely comeback soon

Very good service and are very helpful if you have a problem

Great from start to finish - ordered the wrong size and they sorted it no issues (was a major trying to pack it back) but re sent the correct one with ease - only thing is it’s vacuumed packed so it’s folded in half and can feel a little lump in middle for a couple of days but started to iron out a little (turned around) but very comfortable and very pleased with the service would recommend 😊

Easy to order, speedy delivery, arrived on time, communication good. More importantly matress topper comfortable and as described.

The website was very simple to use had a chat asked for specific type of pillow pointed me in the right direction product wise ,received the product and using it I can get a good night sleep supports my neck I have tried many different type of pillows this beats it hands down will recommend to others Paresh Mistry

Customer service very good answered all the questions very patient and delivery was so quick it was unbelievable and as for the mattress topper itself highly recommend it. I was sceptical that it would make a difference on my old mattress and it made a very noticeable difference almost like a new mattress so highly recommend.

Although a refurbished mattress topper it was as new so very pleased with the price and quality.

My daughter loves the full body pillow. Best night sleep she has had for ages as her back pain is a problem.
I ordered the pillow and find my neck pain has gone, so comfortable.

I purchased the Brightr Luna pillow expecting a premium, supportive product for side sleeping.

However, after around three months of normal use, it had lost much of its shape and support. The pillow compresses significantly and provides very little support overnight, to the point that it can feel as though there is almost no pillow beneath me.

I followed the troubleshooting steps suggested by customer service after I contacted them, but these did not resolve the problem. I was offered extra filling, but I did not feel this addressed the underlying issue: a pillow at this price should reasonably maintain adequate support and durability for longer than a few months.

I am also disappointed by the marketing and buying guidance. The product information focuses heavily on its benefits and suitability for side sleepers, but I did not see clear advice that the foam may soften substantially in use, that additional filling may be needed so soon, or that customers should consider buying a firmer pillow than they initially require. That would have been important information when deciding whether to purchase.

The service has added to the frustration. I had to repeatedly prompt for a response to my formal complaint, and after a lengthy wait my refund request was rejected by reference to the 30-night Comfort Trial, rather than properly addressing my concern about the product’s quality and durability after three months under the Consumer Rights Act.

I was then again offered more filling when I had already declined this and explained the reasons why. The response to my complaint was weak and generic, and did not substantively address the concerns around all the bold marketing claims that are made around their products.

Overall, this has been a poor product experience followed by poor customer service and a refusal to provide me with a refund when I have a completely unusable product.

Absolutely delighted with my purchase , pillows are amazing and I can’t wait to go to bed. Delivery was extremely quick and well packaged, everything was from start to finish first class. I will definitely be back to purchase more , Thankyou.

This was the first time for using this company online and I have to say, that their products and delivery were Absolutely First Class!
As such, therefore, we will have no hesitation in purchasing from Brightrsleep.com in the future as they are second to none in all departments and therefore come highly recommended.

Thank-You Brightrsleep For A Top-Notch Service!
Peter & Family.