Good pre-trip communication. Lovely coach. Smartly dressed and capable bus driver. Very pleasant, well-organised and helpful guide. Well chosen and well run hotel. Nice room and well serviced. Food on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have always enjoyed our holidays with you- until this year! I had specifically asked for adjacent rooms and it’s never failed in 10 years- on different floors this year! The standard of food in th... Toon meer
Bedrijf heeft geantwoord
The Guide and the Driver were very helpful and obliging. The Gardens visited were interesting and colourful. Hotel very comfortable and food good. Staff very pleasant. For me a Ground Floor Ro... Toon meer
Bedrijf heeft geantwoord
It was very disappointing. On a safari you expect to see some animals and we saw NONE. Even in the zoo they’d been moved. The food at the hotel was dreadful, nothing suitable for the weather, all... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over brightwaterholidays.com
Geschreven door het bedrijf
Garden & Scottish travel since 1992
At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.
From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.
Expertly guided, carefully managed
Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.
Designed for ease and value.
Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.
Why travel with Brightwater?
Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens
In-depth Scottish expertise
A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.
Contactgegevens
Brightwater Holidays, 1st Floor, 111 High Street, GL50 1DW, Cheltenham, Verenigd Koninkrijk
- 01334 845 392
- info@brightwaterholidays.com
- brightwaterholidays.com
4,0
Goed
89 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nicholas Merchant superb but terrible hotel
The visits and talks by Nicholas were excellent. Very informative and he is superb company. He organised that side of the Tour extremely well.
Unfortunately the Mercure Hotel in Darlington was terrible. Very hot and immediately opposite a pub which blasted out loud music until midnight. The bottles were then collected and bins emptied around 6AM so very little sleep. Room very cramped and half the lights had dead bulbs. Food was of school dinners standard and many of the staff disinterested.
Brightwater's organisation was poor. Travel requests ignored. Tickets sent out very late by which time it was too late to change anything. A recurrent complaint from fellow Travellers was the move of offices from Salisbury to Cheltenham hss led to the loss of many experienced staff. Those that do remain are totally overwhelmed firefighting.
2 juli 2026
Antwoord van brightwaterholidays.com
We appreciate you taking the time to share your detailed feedback regarding your recent tour. We are pleased to hear that Nicholas's visits and talks were excellent and informative, and that you found him to be superb company.
We are sorry to learn about your negative experience at the Mercure Hotel in Darlington. We are actively reviewing our hotel partnerships and internal processes to prevent similar occurrences for future travellers.
We appreciate your comments and we are actively reviewing these points to identify areas for immediate improvement and to ensure a better experience for our guests in the future.
With warm regards from The Brightwater Team
Geat holiday only spoiled occasionally…
Great holiday only spoiled occasionally by the rain which no-one has control over
1 juni 2026
Antwoord van brightwaterholidays.com
We're happy to hear you enjoyed your holiday! We hope to welcome you back soon. With warm regards from The Brightwater Team
Not Great
There really wasn't much 'content' to this holiday - I'd rather pay more, and get more as with other companies. Hotel was distinctly mediocre. Won't be travelling with them again.
25 mei 2026
Antwoord van brightwaterholidays.com
We are truly sorry to hear that your holiday experience did not meet your expectations. We appreciate you sharing your valuable feedback, as it helps us identify areas for improvement. We are reviewing your comments to enhance our offerings. With warm regards from The Brightwater Team
Our guide was only there to help us if…
Our guide was only there to help us if ill. She had no knowledge of the gardens or their plants.
2 juli 2026
Antwoord van brightwaterholidays.com
We're concerned to hear about your guide's limited knowledge. We are reviewing this internally. However we are glad you still had an enjoyable trip. With warm regards from The Brightwater Team
Antwoord van brightwaterholidays.com
With thanks and warm regards from The Brightwater Team
Had to cancel our forthcoming holiday…
Had to cancel our forthcoming holiday due to illness. As we had paid upfront we were due a full refund less deposit. Apparently there is a 14 working day wait for a refund. After 14 days still no refund despite customer services saying it had been processed. Very disappointed with this company.
1 oktober 2025
Review zonder uitnodiging
Good Garden Tour
Excellent driver, good guide all went as advertised.
I took a four day garden tour in England. The bus driver was good and competent, the tour guide gave us some information on each garden. The hotel was what I expected. We went to all the gardens as listed. I had a good time and would go with this company again.
21 juni 2024
Review zonder uitnodiging
Untrustworthy and dreadful customer service,
Scottish tour was cancelled due to low numbers. It took 10 weeks and as many emails and calls to get our money back which had been paid in full.
When the refund was finally made no confirmation was sent regarding the refund no apology for the delay or for the cancellation. I would not recommend and would not trust this company.
24 mei 2023
Review zonder uitnodiging
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