Brighty App 

Antwoord van Brighty App

10 dec 2025

Dear Steingrim,

Thank you for sharing your feedback. We regret to hear about the frustration you experienced and understand the importance of timely access to your funds.

Please be assured that all actions we take regarding accounts and transactions are part of a thorough compliance review and are fully aligned with regulatory requirements. At no point are funds being withheld and all requested documentation is necessary to verify information and ensure full compliance with financial regulations.

Upon reviewing your case, we note that our team has been responsive and provided guidance at each step to assist you with the required processes. While we understand that some document requests may feel inconvenient, they are standard procedures to maintain the security and legality of all transactions.

We remain committed to transparency, compliance, and assisting our clients throughout the process, and we appreciate your understanding in this matter. If you have any further questions or need clarification, please do not hesitate to contact our support team via support@brighty.app

Warm regards,
Brighty Team

Antwoord van Brighty App

6 nov 2025

Dear Customer,

Thank you very much for taking the time to share your experience with Brighty! We are pleased to hear that you are enjoying our platform and that our support team was able to assist you promptly when needed.

We greatly appreciate your feedback regarding the USDC-EUR exchange fee and SEPA withdrawal fees. Your suggestions are important to us, and we will carefully consider them as we continue to enhance our services.

It is wonderful to know that your funds arrived instantly and that, overall, your experience has been positive. Please know that our support team is always available should you have any questions or require assistance.

Warm regards,
Brighty Team

Antwoord van Brighty App

24 okt 2025

Dear Raphael,

Thank you for your message.

Please be advised that Brighty never withholds customer funds. All transfers are processed in accordance with the bank account details provided by the account holder. In this instance, the funds were executed according to the information submitted during the verification process.

As part of our regulatory and compliance obligations, we are required to perform certain verification and due diligence procedures before processing transactions. These measures are standard industry practices designed to ensure the security of funds and to comply with applicable financial regulations.

If you believe there has been an error or require further assistance in tracing your transfer, we encourage you to contact our support team directly with the relevant transaction details so that we can investigate and provide clarification.

We appreciate your understanding and cooperation in this matter.

Best regards,
Brighty Team

Antwoord van Brighty App

3 okt 2025

Hello, Tomasz!

We are truly sorry to hear about your experience. Please rest assured that our support team works every day and is always ready to assist our customers. We strive to respond to all inquiries as quickly as possible, and we would very much like the opportunity to review your case in detail.

Could you please reach out to us again via support@brighty.app so that we can investigate this matter and ensure your funds are properly accounted for? Your trust is very important to us, and we are committed to resolving this for you as quickly as possible.

Thank you for bringing this to our attention. We value your feedback, as it helps us improve our service.

Brighty Team

Antwoord van Brighty App

3 sep 2025

Dear Kirill,

Thank you very much for your kind words and for sharing your feedback. We are delighted to hear that you find the app convenient and innovative for managing both fiat and crypto in one place.

We also appreciate your note regarding CHF. Please rest assured that we are actively working on adding support for the Swiss Franc, and we hope to make it available in the near future.

Thank you again for your valuable feedback.

Best regards,
Brighty Team

Antwoord van Brighty App

Geüpdatet op 14 aug 2025

Dear Maksim,

We are sorry to hear about your dissatisfaction and regret that your experience with Brighty did not meet your expectations. We always aim to provide our customers with a transparent, secure, and smooth service, and we take feedback like yours very seriously.

As explained during our recent chat, USDT transfers are not permitted under MiCA regulations, and your transaction was flagged in line with these regulatory requirements. This process is part of our commitment to complying with applicable regulations and ensuring the safety of all users on our platform.

As a gesture of goodwill, we have refunded the 20% fee. We kindly ask you to avoid using this address for future transactions to prevent any potential delays or complications.

We sincerely appreciate your understanding and cooperation. Feedback like yours helps us continue improving our processes and communication.

Sincerely,
Brighty Team

Antwoord van Brighty App

3 jun 2025

Dear Evgeny, thank you for your feedback. We are pleased to know that the issue regarding your plan upgrade was successfully resolved. Should you require any further assistance or have additional questions, please do not hesitate to contact our support team!

Best regards,
Brighty Team

Antwoord van Brighty App

29 mei 2025

Hello,
Thank you for your feedback, and we’re sorry to hear about your disappointment.

We would like to clarify that the Referral Program has been permanently discontinued due to widespread misuse, including activities that violated the program's Terms and Conditions. As a result, referral bonuses are no longer issued, even if previous steps were completed.

This decision was made to ensure fairness and protect the integrity of the platform for all users. All actions have been taken in accordance with our Terms & Conditions, which state that promotional programs may be modified or discontinued at any time without prior notice.

If you wish to have your case reviewed, please feel free to contact our support team directly. We’re happy to take another look and provide further clarification if needed.

Best regards,
Brighty Team

Antwoord van Brighty App

21 mei 2025

Dear Ivo!

We understand your frustration and take your concerns seriously.

Please note that all actions taken on your account, including any restrictions or holds, were in strict accordance with our Terms and Conditions and are required by regulatory and compliance protocols. We request certain documentation, such as photos, videos, and invoices, to ensure the safety of our platform and the protection of all users.

While we understand that this may be inconvenient, account restrictions are never arbitrary and are often part of our commitment to maintaining a secure environment. We also want to assure you that funds are returned in full compliance with legal regulations and our internal policies.

We take issues of customer trust seriously and always act within the law. If you feel there has been an error, we encourage you to reach out with your ticket number or case reference for a more thorough review.

Thank you for your understanding.

Best regards,
Brighty Team

Antwoord van Brighty App

21 mei 2025

Hello!

We’re sorry to hear about your experience and understand how concerning this must be.

Please be assured that account restrictions are never applied without valid reason. As a regulated financial institution, we are required to follow strict compliance and anti-fraud protocols. In certain cases, this may involve temporary account holds while additional checks are conducted.

We want to clarify that we do not ignore our users — every case is reviewed individually, and if your account remains under review or funds are held, it is due to regulatory requirements, not negligence.

If you believe your case has not been properly handled, we strongly encourage you to reach out to our team, so we can investigate further. We are committed to resolving matters fairly and in full accordance with applicable regulations.

Best regards,
Brighty Team

Antwoord van Brighty App

21 mei 2025

Dear Antonio,

Thank you so much for your kind words and positive feedback!

We're thrilled to hear that you're enjoying your experience with Brighty and recognizing the effort our team puts into creating a secure, user-friendly, and innovative fintech solution. Your support means a lot to us.

Welcome to the Brighty community — we’re excited to have you on board and look forward to continuing to provide you with top-tier service!

Antwoord van Brighty App

21 mei 2025

Dear Tad,

We’re sorry to hear about your experience and understand how frustrating this situation must be.

However, it’s important to clarify that account restrictions or temporary blocks are never applied arbitrarily. They are typically the result of regulatory requirements or the need for additional checks related to account activity, documentation, or compliance protocols. In these cases, our priority is to protect both the user and the platform.

We do acknowledge that such processes can be time-consuming, especially when documentation needs to be reviewed thoroughly. This is not about delay or avoidance — it's about ensuring full compliance with legal and financial regulations.

Please rest assured that any eligible funds are released in line with applicable laws once all necessary checks are completed. We never aim to withhold access without valid reason, and we are committed to resolving each case fairly.

If you feel your case remains unresolved or unanswered, please share your ticket number with us so we can follow up directly and ensure you receive the appropriate support.

We appreciate your patience and thank you for bringing this to our attention.

Best regards,
Brighty Team

Antwoord van Brighty App

21 mei 2025

Dear Oskar,

We understand your frustration and sincerely regret the inconvenience you've experienced. However, it's important to clarify that account restrictions or closures are never done without cause and are typically the result of compliance-related issues, such as missing information, high-risk activity, or inconsistencies in verification.

We take regulatory obligations very seriously and are required to follow strict protocols, especially when handling identity verification or potential risk-related matters. In some cases, this may involve requesting additional documentation — not to delay the process, but to ensure full compliance with legal requirements.

Please also note that we do not ignore our users. Our team investigates every case thoroughly, and while response times may vary depending on complexity, we always aim to reach a fair and lawful resolution. In situations involving frozen accounts, any eligible funds are returned in accordance with applicable regulations and our internal policies.

If your case remains unresolved, we encourage you to provide your ticket number or reach out again via our official support channels so we can review the situation in more detail. We are committed to supporting our users, but we must also operate within the boundaries of compliance and security.

Thank you for your understanding.

Best regards,
Brighty Team

Antwoord van Brighty App

21 mei 2025

Dear Daniil,

We appreciate user feedback and understand that account closures can be frustrating. That said, it's important to clarify that such actions are never taken lightly.

The most common reasons for account closures include violations of our Terms of Service — particularly those involving fraudulent, suspicious, or high-risk activities. As a regulated service provider, our top priority is the safety and integrity of the platform and the protection of all users’ funds.

Please be assured that in every case, we act strictly in accordance with legal and regulatory requirements. When an account is closed, any eligible funds are returned in line with applicable laws and our internal procedures.

We understand this may not be the outcome you were hoping for, but we stand by our responsibility to uphold a secure and compliant environment for all users.

Thank you for your understanding.

Best regards,
Brighty team

Antwoord van Brighty App

19 mrt 2025

Dear Ireneusz,

We regret to hear about your dissatisfaction. Please note that your account was temporarily suspended as part of an ongoing fraud investigation, which requires additional documentation to verify your identity and secure the integrity of transactions. We understand your concerns and are more than happy to assist you in resolving this matter.

Regarding the refund transactions and subscription, we encourage you to provide the requested documentation so that we can continue processing your case. Our goal is always to ensure fair and transparent communication with our customers.

If you have any further questions or need assistance, please feel free to contact our support team directly via support@brigthy.app We are here to help.