Brighty App 

Antwoord van Brighty App

1 mrt 2025

Hi, Aleksandr! Thank you for your kind words! Our team works hard to ensure a seamless experience, and we're happy to know that your issues were resolved quickly and efficiently. We appreciate your feedback and continued trust in our services!

Antwoord van Brighty App

1 mrt 2025

Hello, Alexander! Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our app, We appreciate your support and look forward to continuing to serve you!

Antwoord van Brighty App

19 feb 2025

Dear, Daniela.

We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it can be when there are issues with account access, especially when it involves your funds.

Please know that we take all matters related to account security and verification very seriously. Our team follows strict procedures to ensure the safety of all users, but it seems there has been some misunderstanding in your case, and we deeply regret any confusion this may have caused.

We’d like to investigate this matter further and resolve it as quickly as possible. Could you please reach out to us directly via support@brighty.app so that we can assist you with your account and clarify any discrepancies regarding the verification process?

Your satisfaction is important to us, and we are committed to resolving this issue to your full satisfaction. Thank you for your understanding, and we look forward to hearing from you soon.

Antwoord van Brighty App

3 feb 2025

Hi, Danil.

Thank you for taking the time to share your concerns. We sincerely regret any inconvenience or distress this situation may have caused and truly appreciate the opportunity to address it.

Please be assured that we are aware of your case. Your account was closed due to security-related reasons, and in accordance with our privacy and compliance policies, we are unable to disclose specific details beyond the account holder for security purposes.

We would also like to confirm that the refund associated with your account has been processed. If you have not yet received the funds, we kindly request that you contact us directly via support@brigthy.app from your registered account so we can conduct a thorough investigation and provide the necessary assistance to resolve this matter promptly.

At Brighty, we are fully committed to maintaining the highest standards of security and transparency. We want to emphasize that we do not, under any circumstances, retain client funds without due process.

We truly value your understanding and cooperation and remain at your disposal to ensure this issue is resolved to your satisfaction.

Antwoord van Brighty App

16 jan 2025

Hello, Vital!

We’re thrilled you had a great experience with our app! Thanks for the positive feedback—it truly means a lot to us.

Antwoord van Brighty App

13 jan 2025

Hello George!

Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration this situation has caused you.

We appreciate your participation in our Referral Program and your efforts in inviting your friends. Please note that as outlined in the terms and conditions of our Referral Program, the terms are subject to change at any time without notice. This includes updates to the number of referrals required to qualify for rewards. We encourage all participants to review the program’s terms regularly to ensure they have the most up-to-date information.

We understand your concerns regarding the timing of the changes and your claim. While we strive to ensure transparency and fairness, the updated terms in place at the time of reward qualification are what we must adhere to.

If there are specific details regarding your referrals that you believe haven’t been addressed or reviewed, please don’t hesitate to provide them again. Our team is here to assist and ensure your concerns are thoroughly reviewed. You can reach us via support@brighty.app for further assistance.

We value your input and will take it into account as we continue to improve our processes and communication. Thank you!

Antwoord van Brighty App

13 jan 2025

Hi there!
Thank you for sharing your feedback. We understand your concerns regarding the fees, and we apologize for any inconvenience they may have caused. We’re constantly working to find ways to reduce costs and make the service more affordable for our customers. Rest assured, we are dedicated to improving your experience and ensuring that our fees remain as reasonable as possible. If you have any questions or need further assistance, please feel free to contact our support team at support@brighty.app.
We appreciate your understanding and support!

Antwoord van Brighty App

14 jan 2025

Hello!

Thank you for your feedback, and we’re sorry to hear about the inconvenience you’ve experienced.

As a digital crypto bank, we are committed to maintaining the highest standards of security and compliance to ensure the safety of our customers’ accounts and transactions. For this reason, a valid, non-expired ID is a mandatory requirement for verification purposes. While we understand that some documents, such as the Cyprus ID, may automatically extend their validity under EU regulations, our system requires up-to-date documentation to meet international compliance standards.

If you are experiencing issues with uploading your ID or have additional questions about the verification process, our support team is here to assist you. Please don’t hesitate to contact us directly via support@brighty.app

We truly appreciate your understanding and cooperation as we work to provide you with secure and reliable banking services.

Antwoord van Brighty App

14 jan 2025

Hello!

Thank you for bringing this to our attention, and we’re sorry to hear about your experience.

At Brighty App, providing the best service and maintaining the highest standards of security are our top priorities. Account closures are never taken lightly and are always done in line with our policies and regulatory requirements.

If you believe your account was closed without a clear explanation, we encourage you to reach out to our support team via support@brigthy.app and we will be happy to investigate the matter further and provide you with the necessary clarity.

We value your feedback and look forward to resolving this issue promptly for you.

Antwoord van Brighty App

14 jan 2025

Hi there!

Thank you for your feedback, and we’re sorry for any confusion you experienced during the registration process.

For clarification, the process involves uploading your documents for verification, followed by creating a password to secure your account. If you encountered the 'We are approving your documents' screen, it is likely that your documents had already entered the review process, which may have led to some misunderstanding.

If this was not the case or if you believe there was an issue during the process, our support team would be happy to assist and check this for you. Please don’t hesitate to reach out to us via support@brighty.app and we’ll ensure the matter is resolved promptly.

We truly value your feedback and are committed to providing a smooth and transparent experience for all our users.

Antwoord van Brighty App

14 jan 2025

Hi there!

Thank you for your feedback. We’re sorry to hear about your concerns regarding our promotional campaign.

At Brighty, our goal is to encourage an active and engaged user community by promoting the use of our platform for daily transactions. To ensure fairness for all participants, we actively monitor and address any attempts to misuse or abuse the system, as outlined in our promotional terms and conditions.

If you believe your bonus was disabled in error, we encourage you to reach out to our support team via support@brighty.app and we’ll be happy to review your account activity and address the matter in detail.

We appreciate your understanding and remain committed to ensuring a fair and transparent experience for all our users.

Antwoord van Brighty App

14 jan 2025

Hello!

We appreciate you sharing your feedback and are sorry to hear about your dissatisfaction with our referral program.

Brighty deeply values the efforts our customers make to refer friends and grow our community. To ensure fairness, all referral rewards are issued based on the terms and conditions outlined in the program. If a reward wasn’t issued, it may be due to specific requirements not being fully met.

We understand this situation can be frustrating and encourage you to contact our support team via support@brighty.app . Our team will gladly review your case and provide detailed clarification.