Bristey Reviews 

Ordered the skull mask and despite suggesting its a UK based company it turns out to be Chinese, when the item finally arrived 15 days later it was damaged in that the back of it was ripped, contacted the company who constantly refused to refund, claiming they could only exchange. After multiple exchanges of emails they finally rescinded and then suggested that I would have to pay to return it ! Disgusting customer service, especially after sending out a damaged item. Avoid at all costs

Very straightforward experience just waiting on my order to be delivered soon

Awful online shop. They do not have a UK address as advertised on their website. Communication is dreadful and incorrect refund. AVOiD!!!.

ordered 2 on checkout but am now getting 3 not really a problem as I can use the spare as a gift

What all the other 1 star reviews have said.

This is a scam company. Item received was not at all as described and seems like a cheap Chinese knock off (took 4 weeks to arrive fron China).

Complained and only offered partial store credit or told I had to return item to China and pay for postage to get a refund. I suspect I'm chatting to an AI bot.

Avoid this company. I have raised a dispute withy bank to reclaim the money. They should be reported to the police /trading standards etc

Firstly let’s start with the poor service from start to finish, ordered the bristey kids tracker which took weeks to come only to find out it doesn’t do what is described on there website description. Emailed bristey to get a refund and they offered me discounts after multiple times telling them I want a full refund. Then they try the you’ll have to pay to return it which you dont have to under the consumer rights act. So thought it would be easier to deal with the bank which refunded me the money. The company are a scam don’t buy from here.

I purchased 2 x children's trackers which were not functioning as described on receipt. So far I have been offered partial refunds and partial store credit under the threat of it being very expensive to me to return to their warehouse abroad, despite consumer laws meaning that as the items are not as described and unfit for purpose they would be responsible for the return cost. I have tried to point out my legal rights and ask to return the products for a full refund, but to no avail so will most likely have to ask my credit card company to resolve the issue.

I was looking for an e collar for my dog. I read the description of the collars and also the reviews. This product met my needs. I'm hoping it lives up to the description. The price was also affordable.

After emailing over 30 times to explain to Bristley that their product has caused £5000 worth of damage, and my last email that states, and I quote “Can you not read the previous 30 emails where I have stated that I WILL NOT ACCEPT A RETURN OR REFUND, ONLY COMPENSATION FOR THE DAMAGES CAUSED, I can’t keep sending the same email where I state this in black and white. You keep replying the same copy and paste response, BLATANTLY disregarding the £5000 of damage caused. This is your last chance to send me the compensation of £5000. If not, I will be posting a 3rd review of my service and a copy of this joke of a reply I’ve received form yourselves on Trustpilot, and any other review website I can get a hold off. I will also be taking this case to the small claims court, where you will have to present yourselves and your scamming business to the judges. I have gathered proof of my case and the fraudulent item I received, plus the many cases of other customers experience with Bristleys selling of fraudulent items and drop shipping store. I highly suggest you read this email through and through and make a genuine informed decision with what you would like to do moving forward. There will be no mention of returns in your reply email. There will be no mention of store credit in your reply email. There will be no mention of anything other than your agreement to send the compensation of £5000 for the damage Bristley has caused. Or your refusal, in which case I will begin with the court fillings for a lengthy claim against your company.

Again, if there is ANY mention of store credit, returns etc I will take that as an immediate dismissal of my compensation and will proceed with the filling of the case.”

Their response has been this “Hi Molly,

I hope this email finds you well.

We apologize if the items you received did not meet your expectations. I understand that you want to return it for a full refund. Please note that we do not offer a free return.

For a full refund, we require that the items be returned to the designated warehouse in Asia. The estimated return cost is around 25-50 Euro. Please note this is just an estimate. The actual return cost depends on the carrier you will choose for your return. Kindly share with us the return tracking number once shipped.

Return Address:
Recipient: Cujia Trade
Address: 4th Floor, South Gate 1, Building 2, Sujia Aihua Factory, No. 1511 Jingang Avenue, Fucun Town, Jindong District, Jinhua City, Zhejiang Province, China

Alternatively, to provide a fair and amicable resolution, we can offer a 30% refund without requiring the return of the product. This option avoids the inconvenience and additional cost of returning the item while ensuring significant compensation for your dissatisfaction.
Best regards,
Sam | Customer Support”

This is just blaintant disrespect for what I have instructed. They are completely neglecting my request at the compensation for my £5000

Nice, easy to use website. Large variety of rugs and different sizes. The reviews helped me decide on which one to choose. Dispatched straight away. Thank you!

Would have given 5 stars if tracking information was more comprehensive and updated more frequently. An estimated delivery date would be useful.

The product looks attractive at a competitive price.

Ordered an item, had not shipped weeks later, after asking why the emailed me after several more days to tell me they won’t be sending the item because they accidentally priced it incorrectly, absolute clown show.

UPDATE: The item was a €40 steamer, they changed the price to €125 and cancelled my order, I found it on multiple other sites and bought exact same one for €35. Shop around folks.

Quick and easy order. Good price, excited for the product to arrive!

Easy to order, excellent price and great communication! Thank you!

Amazing discounts

Great products, easy to order, update emails following promptly. A good company with good products. Excellent service, products and price.