Britannia Lanes Reviews 

276
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely quality service. The guys could not have been more helpful. Weather was hot and they didn’t stop all day. Would certainly recommend this Company to anyone.

Beoordeeld met 5 van de 5 sterren

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered prompt... Toon meer

Beoordeeld met 5 van de 5 sterren

The process was very straight forward and professional. And I can honestly say the 5 guys who managed the move on the day were exceptional. So helpful, courteous and they did everything they could to... Toon meer

Beoordeeld met 4 van de 5 sterren

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... Toon meer

Bedrijfsgegevens

  1. Verhuizer
  2. Busverhuurbedrijf

Geschreven door het bedrijf

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

276 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,6

Alle reviews

(276)

31 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Britannia Lanes Exeter

I hired a van to assist a family member move from one house to another. The staff at the Britannia Lanes of Devon (Marsh Barton Branch) were extremely professional and polite. The young lady I first encountered when booking the aforementioned vehicle was polite, professional and knowledgeable of not just the vehicle hire but also of the self storage facility. She is a credit to Britannia Lanes of Devon.
The van I hired met all needs and expectations required of it. Good to drive and took a little amount of diesel to top back up on completion.
Thoroughly recommend their services and I will gladly use again.

31 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very friendly staff

Very friendly staff. Van was extremely useful for our needs and drove very well. Would have no problems recommending.

7 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor handling and even worse customer service

This has been my ninth move and whilst I have used the Britannia Group a few times previously my experience of Britannia Lanes has been the worst of all. Damage caused to our personal effects on this occasion has exceeded the total of all damages incurred in the past. The prime damage was caused by negligent handling of an appliance even before it left our property. The director of Britannia Lanes denies responsibility for the actions of her crew and won't even respond to an email request. The matter is being referred to the British Association of Removers

10 oktober 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Good afternoon,

I am sorry to read your review following our numerous emails over the past week. In these emails, I have outlined your two options with regards to making a claim for the damage that was unfortunately sustained during your removal. I am sorry that these two options are not your expectation but are the in line with the Terms & Conditions of the contract you entered which were confirmed to you before your removal was undertaken.

Kind regards,

Sarah Lane
Britannia Lanes

Beoordeeld met 5 van de 5 sterren

Take my tip and buy the best!

The Lads at Britannia Lanes really know how to pack things up. They are not stingy with the paper and cardboard and don't slack on the job. Take my tip and buy the best!

19 oktober 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Thank you for taking the time to review your removal service, we're really pleased you were happy with the crew and packing. Kind regards, Alexandra

Beoordeeld met 3 van de 5 sterren

Unfinished business

My furniture has gone into store , and so I cannot truly review until it is in my new home . I have used your company several times in the past and have always had a good experience .Hoping for the same again !

13 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Britannia Lanes Devon move

Britannia Lanes Devon moved us from Wiltshire to Devon and the service they provided was excellent. Uncomplaining about the heavy boxes and awkward shapes they had to load for us, polite and respectful of our property. Also helped with items that weren’t being moved by them as we had a few issues with the weight of our fish tank! Special mentions to Dan, Tony P, Tony C, Dave, Tony F, Hayden and Steven who covered the 3 days of the move. Highly recommended.

13 oktober 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Hi Carol, thank you for taking the time to review the service provided, we really appreciate it and we're pleased you were happy with your crew. I hope you've settled well in Devon. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Excellent service

I have used this company many times to ship goods to New Zealand including our house contents in late 2018 when we emigrated. I have always found them to offer a friendly professional service and would not hesitate to recommend them.

17 oktober 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Hi Tim, I'm really pleased you've been happy with the services provided and I hope you're enjoying life in New Zealand. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Highly recommend

Highly recommend, really good customer service, very competitive price, and the Van was lovely to drive! Thankyou very much.

6 oktober 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Thank you for taking the time to review the service we've provided, I'm really pleased you were happy with the process and vehicle. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Brilliant

The team worked so hard on our home move. They never stopped working and packed up our home quickly and efficiently. We were late getting keys and it was raining but no one complained, they just carried on working with good humour. A special thank you to Billy, Steven, Jack, Dan, James, Tommy and Leighton.

27 september 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Hi Sue, I was really pleased to read your review and we will certainly ensure your crew are made aware of your kind comments. I hope you're enjoying your new home. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Excellent service today huge thank you…

Excellent service today huge thank you to Leighton, Martin, Tony P, Tony Cake, Adey , Tom and Dave would highly recommended.

29 september 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Thank you for taking the time to review your removal service, we will ensure your crew are recognised for your kind comments. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Great team of 4 Removal men

Great team of 4 Removal men; 3 Luton Van's used due to restricted access. Friendly; professional and efficient service loading and uploading. Worked very quickly and the move which was within the same village was completed by mid pm.

7 september 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

We really appreciate you taking the time to leave a review of the service provided. I was pleased to read you were happy with your team and I hope you're enjoying your new home.

Beoordeeld met 5 van de 5 sterren

Thank you so much to all the team at Britannia Lanes of Devon for helping us with our move and storage.

Britannia Lanes of Devon helped us with a move from Sheffield to Exeter and we couldn’t be happier with the service. The removal men were both friendly and professional, getting the job done so much faster than we could’ve hoped. Other staff then helped us in Exeter putting some items into storage, making the whole moving process 10X easier than if we attempted on our own. Couldn’t recommend them enough, thank you for making our move go so smoothly and effortlessly.

6 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Britannia Lanes Exeter: Excellent service

The Britannia team based in Exeter moved us from our Plymouth home into storage today. All three were excellent; helpful, polite and accommodating throughout. Having never used a removals company before, they made the experience positive. The Britannia quote was also very competitive versus the competition. Would definitely recommend

1 september 2022
Review zonder uitnodiging
Logo Britannia Lanes

Antwoord van Britannia Lanes

Thank you for taking the time to leave a review of the service provided. I'm really pleased you were happy with your crew and that the quote was competitive. Kind regards, Alexandra

Beoordeeld met 5 van de 5 sterren

Britannia Lanes have just moved us from…

Britannia Lanes have just moved us from Devon to Gloucestershire, and we’re absolutely brilliant. They packed up our entire house, all boxed up, and best of all every box clearly labelled with the contents.
Leighton, Ernie and Ricky were marvellous when they moved us in yesterday. Due to a solicitor cock up we didn’t get the keys until 4.30, but despite that they were so kind and cheerful.. I cannot thank them enough.

25 augustus 2022
Review zonder uitnodiging

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