Britishbedco 

My experience has been excellent from start to finish, I can not recommend any other company for your bed and matress needs, I was dealt with in a very professional manner. I bought the matress and bed online which is always scary, however I had the pleasure speaking to Adam who helpedof me book a delivery slot that was suited to schedule and it arrived on time! The team then took all items to the bedroom of my choice being very careful with all my furniture and ensuring everything was in tact, they took their time and made sure everything passed the checks and I was happy with everything before they left. Thank you to the whole team, I will definitely come back again.

Please avoid ordering from this company. In November I ordered a bed and storage box. It arrived promptly however the bed base was damaged and the foot base of the bed was missing. A section for someone else’s bed was delivered instead. I have tried tirelessly to resolve this and initially I spoke to someone who promised to resolve this but it never happened and they have ignored all further correspondence. The customer service is non existent. Please please don’t waste your money ordering from this company as it will only end in disappointment. I have now requested a full refund and for them to uplift the less than satisfactory goods.

They lie on their website saying free installation to any room. When we asked for them to take it upstairs they said they weren't insured. We assembled it ourselves ( with no instructions) and We have missing parts to the bed and now it doesn't open properly without it hitting the headboard. When I contacted them via email to find a resolution they began ignoring me and they don't answer their phone. They're a bunch of scammers who I would avoid at all costs.

Absolutely shocking. Chose the bed and it came a completely different colour, shape and with parts missing. A few days later I then found the pictures they had used on a different website so they have taken pictures from that site and made their own knock off version. DO NOT USE THIS COMPANY. pay a little bit extra and use a legit website/company. Customer service is non existent and can’t get through to anyone on the phone

Avoid at all costs bed came damaged & marked kept saying they would collect and refund but this had never happened. AVOID AVOID AVOID

AVOID AVOID AVOID

This company takes pictures of beds from other companies and posts as there own. The colour and frame was completely wrong! Absolutely shocking. They turned up with one person for a superking bed and mattress, my partner had to help bring it in. Was missing a part.
We normally read reviews on everything but didn’t with this one and looking at the below a lot of people have had terrible experience again please avoid at all costs!

Genuinely impressed with the quality of the product. Arrived on time and no problem. On the ball customer service from Adam who was actively supportive of the delivery. Great discounts too. Will be purchasing my second bed from them in the New Year.

What an absolute JOKE of a company please avoid at all costs, we ordered a bed and it turned up with a stain and half the parts missing, they were then going to replace the parts and believe it or not supply some stain remover ? but surprise surprise did not deliver even that, we have pretty much given up now after a lot of chasing and arguments.

Delivery came later than expected driver showed up didn’t know what bed he was delivering as he didn’t have a sheet to work from and then informed me the slats were missing. I spent days calling the company to which I could not get through sent a few emails with no response so I ended up order some off Amazon as I could not use the bed without them to then get a call several days later saying my slats would be delivered the next day from the company which is annoying as I already spent extra money ordering some. I wasn’t in when the slats were delivered but I did receive them and I am happy with the bed it is worth the money. However the companies communication skills are terrible absolutely shocking no response at all. No reply to my emails what so ever just a call the day before the missing items were going to be delivered.
Did receive everything in the end and I am happy with the bed and the quality of the bed and this company could be amazing if they hired a good customer service team.

I feel this is a scam. Ordered my bed 3 weeks ago, said it would be delivered last Wednesday (a week late) between 3-7pm they never came. The tracking order says it was intended to be delivered at 9:20pm which I can hardly believe is true. I am calling the number of customer services and no answer, sent emails and no answer...so I am inclined to think its a scam which I now need to report. DO NOT ORDER ITEMS ON THIS WEDSITE!

AVOID AVOID

I received the bed from them on the 23rd of Oct but due to illness I was not able to put together until last weekend so over the 30 Day return but I must say how disappointed by the quality and lack of instructions …..this is not a half price bed this is a cheap bed made with cheap materials.

Faults apart from quality –

One foot casing broke as soon as put on bed
Head board holes do not line up so can’t fit all attachments
Top of ottoman lid does not stay flat without mattress on it
Right side of ottoman top broken in the middle

The quality of this bed is very disappointing.

Very disappointed customer, I would have sent it back if not been over the 30 Days.

I thought I’d give this company the benefit of the doubt, despite the bad reviews but I’ve shot myself in the foot. We had the bed delivered (an extra week late) it came as two separate headboard pieces opposed to one! Which isn’t as shown or described on the website, it’s came damaged as well so I’ve sent photos and requested an exchange but the customer service is non existent … I finally got through to a man on the phone that said he’ll look into it and has failed to get back to us and it’s been a week now. I have text, phoned, left voicemails and further emails … practically begging for an exchange, which to be honest most people would just ask for a refund at this point.

Just like all the other reviews, we wouldn’t recommend using them

Hands down the worst company I have EVER dealt with, my bed was delivered with the wrong bed sides, missing timber and fittings, I was promised this would be resolved and a week later the delivery driver showed up with one piece of timber no fittings and still wrong bed sides.
Finally one last attempt and they have delivered the missing fittings with wrong bed sides AGAIN and wrong colour!!! Nearly 3 weeks sleeping on a mattress! I finally give up!
Please don’t make the same mistake I did completely and utterly useless!
Avoid!

Amazing price, quality and service!!

After reading some reviews, I can’t believe the comments.
The company sell top quality beds for a fraction of the price. Which would mean (to sensible) people that their business revolves around keeping prices low for their customers. For example: minimal staff etc.
I ordered a luxury bed frame and my mattress I got from Bensons for beds. ( which cost over double what the frame cost) honestly better communication, service and quicker from these than Bensons.

There was a part (bracket) missing, but that happens when you’re sending so many products out per day.
The guy on the phone was nice and polite. (Personally think, you get spoken too, how you speak to people) no issues we were chill about it.
The team brought a whole new panel (not just the part) all the way down to Cornwall with in 48 hrs!!
Doing up my house, so I have to purchase another 2 beds!! Defo looking here first!

Great price and great quality.

Team could have communicated delivery slot a little earlier but we got there in the end

The build instructions weren't brilliant but I got by. They should put a video or two on YouTube building beds, that would be helpful.

I'd certainly buy off them again and recommend to others

Do not use this company. Absolute shambles and customer service is shocking. Sent wrong parts twice and still no outcome

Great experience from start to finish. Delivery was great, bed is stunning and looks very expensive. Great price. Would 100% recommend and will absolutely purchase from them again

If I could give zero stars I would!
I ordered the monroe bed in latte colour.
I got a phone call after 1 week saying delivery would be made.
Delivery man turned up and the wrong colour bed was sent.
I called the office no reply for days! When I did finally get through I was told the correct bed would be delivered in a few days!
Another delivery was arranged for the following weekend. To my utter disgust the wrong colour bed was sent again.
Back on the phone to head office no reply , no messages or emails replied to.
Phone call out of the blue to arrange yet another delivery to which I declined as I no longer want to deal with these crooks! Refund is promised but wether I get my refund or not is anyone’s guess. If not trading standards and my bank will be evolved.
Stay away from this crook of a company!

Done expect to be able to speak to anyone direct if there are issues. Delivered a bed to us with incorrect parts. Old bed was dumped prior to delivery and we are now into week 3 since it was delivered and no new parts. Just emails saying "Part on way " yet nothing here. Whole lift system that was sent was for a different bed. So can't be built. Joke of a company. Happy to take money and then not rectify the issue. Now stating a claim with credit card company. So my advice is that if you do decide to buy from this lot pay by credit card

Really shocked at the bad reviews on here! I had a great experience with Britishbedco. I ordered a king size bed and mattress, it was delivered in the specified time frame, the bed itself was simple to put together and the mattress is just amazing.
I will be honest and once I placed the order I freaked myself out thinking is this a scam, so I called them to confirm my order and ask about delivery, I had no problem getting through to customer service, lovely person answered and confirmed my order and told me I would get a call the day before delivery which I was happy with.
Really happy with my purchase, I would and have recommended them.
Can't see a feature to add a photo unfortunately.