Britishbedco 

I ordered a bed from these guys. Wanting a high headboard. Paid in full. Waited for delivery info. Chased, no response. Then got a call, saying that I couldn’t have the headboard as high as I wanted.
So agreed and they made it smaller.
Delivered. Delivery guys refused to just take the bits up to my bedroom( I live alone and had hurt my back) saying that I ‘had not paid extra for that service, so dumped in my lounge.
Then after my carpets were fitted I got a friend to help erect bed.
What an awful awful product!
Advertised as ‘handmade by artisans’ more like handmade by children!
And the bed was Dirty!! Yes Dirty!
Instructions were one page, we had pieces left over, literally just fabric covering board, no real padding, quality a joke, nothing lined up properly.
Emailed with pictures twice and no response. Tried calling and only got answerphone. DO NOT USE THESE cowboys. There’s a reason why their ‘reviews’ aren’t proudly on their website! I emailed including a stream
Of photos and have had no responses.
Would be happy to include photos of product on here if option was available.

Ordered an ottoman bed frame, delivery was about 5 days, came to us on a Luton van stacked to the roof with bed parts. When we went to build it, the instructions are 1 page, 3 photos, and about 100 nuts bolts and screws, it’s not a simple build. They emailed a video that was speeded up but still was not clear how to put it together. The side and base panel were different colour to the headboard. Also, it looks like there was no base in the ottoman so all storage would be on the floor! Called, emailed, messaged many many times and got ignored as soon as I said I wanted a refund. Overall it took me 4 weeks, plenty of hassle and involving my bank before they collected goods and eventually refunded. I am sure they hoped I would go away as they didn’t make the process easy. If I didn’t know and push my consumer rights, we would have been out of pocket. I would not recommend this company, bought a better bed, all delivered and built for the same price. I feel even giving 1 star is far too much for British Bed co.

One star is even a shout for this company! The service is horrendous, I would say stay away from this company. The sales rep first confirmed that the order would be delivered. The delivery men came and didn’t even leave a note, the company then proceeded to ignore and BLOCK, yes BLOCK my calls and my partner then had to call to get a response. We finally got a delivery date after two weeks and the bed delivered is dirty and not what was advertised. The delivery men upon arrival said “leave the bed they’ll come and get it”. The people who got a great service here and have left five star reviews can consider themselves lucky after the nightmare I’ve experienced. I want a full refund on my order, I’ve had to chase for this bed to be delivered and it has been delivered faulty and DIRTY!!!!!!!! The sales rep blocked my number because I kept chasing for an update and suddenly
Unblocked once a complaint was made. Let’s see how long it takes for them to come and pick up this bed and for me to get a response. I have had to chase this company on every single platform and not get a single response from them. It makes me think that a dirty and unsatisfactory bed was delivered on purpose.

I ordered the Brighton king-size bed frame. Before delivery, I received a call to confirm the size as 60 inches. The delivery was very quick and handled with care. Unfortunately, I didn’t check the headboard with the driver, and upon inspection, I noticed it was different from what I had ordered. I contacted customer care by email, and they replaced the headboard within the same week. The bed looks beautiful now, and I’m very happy with both my purchase and the excellent customer service. Definitely will be recommending.

AVOID AVOID AVOID
Placed an order and it was cancelled due to the delivery area Refund issued- I asked why and they advised it was out with their delivery area
I re ordered using a delivery area which was in the catchment area and I confirmed this with the person, it was 2.5 hours from my home

I was contacted a few days later to say the bed would be delivered the following day
I arranged a private courier due to this information
The bed NEVER arrived
Refund issued without explanation
They will not reply to my calls or texts
3 weeks wasted ordering and waiting for beds that never arrived AVOID

Had 3 beds delivered. Driver blatantly refused to help take bed inside house. Called them over 6 times to ask for help in setting up their Florence Chesterfield Superking bed as the instruction leaflet was unclear and confusing. No answer all 6 times. Just getting regular BT answering machine everytime the phone rang out. Eventually a strange mobile phone number rang me and rudely asked what I wanted because I was calling their number. I explained the issue and he said to me in the most dismissive manner to search on YouTube. I explained that there was a missing part and before I could finish explaining, he dropped the phone on me! Terrible customer service. Zero communication. Couldn’t track my order with the link sent, couldn’t get hold of anyone over the phone. Quality of bed was good but quality of service was appalling.

We bought a Chevron upholstered bed, which is a lovely bed. The ordering system is very easy, it’s easy to add the fabric and colour you want and the gas lift adds great storage. The bed was delivered very quickly. We wanted to exchange the mattress to a different type and British Beds Co made the change very quickly, excellent service and high quality, we would definitely purchase from them again.

This is the worst company I have purchased from. Do not buy. They delivered 10 days after ordering - no tracking at all, you have to wait all day at home. Then they come with a damaged mattress and force you to accept it. This is a huge scam. Please do not order from them.

DO NOT ORDER FROM THIS COMPANY

I ordered from what looked like a genuine website, paid for delivery and assembly.

I was unable to track delivery of my bed, I called the number on the website and was told that someone would be in touch.

We have still not received our order and cannot get in touch with anyone.

To add insult I have received an email asking if I am pleased with my purchase.

Thankfully I paid using Credit Card and was able to claim the full amount back.

I ordered the bed online no issues then sent a follow up email to ask when it would be delivered got response back saying they had cancelled my order. Tried several times to ask what was going on went through to a voicemail - no response from message left.

Eventually I got an email saying it would be delivered next day and they would ring before they got to me.

On day of delivery no phone call very late and when the one man turned up (was meant to be a 2 man delivery) didn’t apologise said he’d had a sleep!! When I asked if he was going to put bed up he said that will be extra- not what it says on website!!

Asked if there were instructions he said there was and in fact no instructions and came with screws missing.

Have sent complaint email nothing back

DO NOT ORDER FROM THIS COMPANY SERVICE IS HORRENDOUS

Steer clear. Damaged bed. No answer on email. Waste of time and money. Don’t trust this company

I have ordered from this company, there had been an error on the delivery address what I had made aware for them to amend. I had a very basic none helpful response, was just told they have cancelled the order and I’ve to buy again? With no information about how long my payment will come back to me for anything for that matter! I have emailed several times after this and no response? This had now lead me to not trust this company which is sad as I really wanted to receive the bed I bought! I have now had to take this up with my bank to retrieve my money back due to the lack of communication from them!!

So now I will not be recommending this place to anyone and will be making trading standards aware.

Similar to other reviews the delivery drivers damaged my wardrobe on delivery and also no assembly despite specifically choosing this as an option and paying for it. When I contacted them to inform them of above, they didn’t address the damaged wardrobe and they simply said that their ‘contract’ with the delivery company had ended (the following day) and that I could contact the delivery service and request assembly for a fee which I would have to pay. Madness , false advertising and very poor customer service.

In a world full of scammers how lovely to work with such an honest company!!!! Ordering easy, delivery on time and kept informed. Unfortunately there was a tiny flaw in the bed. I requested an exchange, easily done, great communication with Adam from customer services, new beautiful bed delivered today (Sunday 7:00 am!) perfectly done by RK. I’m a very happy customer. Thank you to Adam and the delivery guys.

Orderd the bed and it arrived early morning . I heard a bang in the hall and the driver delivery man took a huge chunk out of my wall and this was a brand new property. I was shocked and asked what was the mark he said it was already there and I had done it . I told him it was a new property and I did not make the damage . They both left the bed in the room and say bye and I said I was told the bed would be installed due to me having an injury, the two guys huffed and and then marked my wall again. They put the bed up but left a lot of rubbish and metal work on the floor they did not tidy up after them self’s . I also refused to sign anything and the guy screamed at me calling me names and using foul language he followed me into my kitchen screaming and wouldn’t leave my property I had to call the police as I felt not safe and targeted . I was called by a managed called Omar who resisted me the damage will be fixed and the bed would be checked , I have called emailed and left messages and it has now been a month and had no reply . This is so wrong and unfair and it looks like the damage won’t be fixed when he said it would be done within the week. Do not use this company awful customer service threatening behaviour they damage your property and are not reliable . For me to call the police as your colleague would not leave my property is a big no no do not use this company shocking

this is a scam page please do not order

Ordered bed off the basis of price and fact assembly was provided. For email at 9pm the day before to state bed would delivered next day. Could not arrange day off work but managed to organise time away to nip home for delivery. Emailed contact info the evening before and called multiple times the day of delivery. Eventually got through and was advised all ok and contact info with driver. Called again to get update and nothing. Ended up having to go out to my car(don’t have mobile access in my work) 2 missed calls by 20mins.
Called number to be told missed alternative contact number but had left bed and ottoman in back garden.
Managed to get to the item before rain started and was getting damp but single person and had to struggle to get items into my house. Then took time to arrange help to get bed upstairs.
No instructions - further chasing to get info for assembly. Eventually got response with very little help.
SHOCKING SERVICE. FALSE ADVERTISING REGARDING ASSEMBLY SERVICE!

delivery was delayed twice, bed is nice but only 3stars as was kept waiting

We believe a part of ottoman bed was incorrect, also no floor base. Instructions were minimal. In fact, it all started badly, the driver kept asking us if the parts were ours. I'm visually-impaired, so fortunately I had someone with me, who also helped carry parts as driver found street too narrow to get to my house.

Contacted company via e-m about issue, and should I send a video. Admittedly, I got a response the same day. However, since then, despite several e-mails and WhatsApp messages, i had no response. Finally, was asked to send a video again. No response. I sent a stern message informing them that I was going to escalate the issue, etc. I then received a reply that they would call me the next day and it would be resolved. Did not hear from them. I sent a stern message to only contact my daughter.

My daughter told them I wanted a refund, and was promised it and that bed psrts wouid be corrected. on the 4th Jan. Heard nothing from them.

They have dragged it out, probably in the hope that it will be too late to get a refund/compensation.

Not once have we had an apology during any communication.

Absolutely over the moon beautiful bed frame so so happy with it great experience from start to finish with this company super helpful staff the bed was assembled on delivery easy straight forward order and delivered with great care. Would highly recommend ☺️