Britishbedco 

Good quality bed, delivered in good time no issues at all.

Lovely stylish bed at a great price

The bed arrived quickly and exactly as I ordered. Great value and quality

Very disappointed with the service and bed itself ..frm start to finish was shambles..no clear instructions how to assemble and tolls which were provided was no use ..we ordered 70 inch headboard which came in 2 parts and when it assembled they wont join to each other ..theres still a gap in between and looks horrible..I have emailed them no response from them so please dnt use this company and save ur money and time

Currently lay in my new bed writing this review :)

Placed my order, heard nothing for a few days, looked at these reviews and newly had a meltdown!

The guys called me a day later and told me my bed was ready, viola!

I was going expecting it to be a turd to be honest with parts missing etc…

I’m super happy, great quality, looks stunning, the guys were on the phone when I needed them, I highly recommend!

The assembly was a bit of a ball-ache and I’m really handy, maybe you guys could print off some better instructions, but this would be my only qualm :)

I’m thinking these bad reviews may be from competitors?

Anyway, I’m a happy customer, thank you.

Leon (County Durham)

What a journey we had with British Beds. Fell in love with the Carlisle, ordered it, and it was delivered in less than a week. I was already impressed by that. But then the headboard was too big to fit up our stairs. For the next week I was talking to Adam McCann (via email) to come up with a solution. He helped with measurements and he agreed on a smaller version of the one we ordered, which was delivered after a few days. He even organised for the bigger one to be collected. The bed is absolutely lovely, very easy to put together, and I can’t wait to furnish the room around it now. Amazing customer service by Adam.

Worst service ever!! One bed got delivered and was rubbish quality and parts missing
Gave them a 2nd chance to fix the issue but hey kept lieing to me
Van broken down twice that’s why they couldn’t deliver my 2nd bed and parts that was missing for the 1st bed
They only told me the van broken down as I rang them that after noon otherwise I be waiting home all day for the delivery.
Communication and customer service is so poor I’m surprised they in business
May be that’s why they use different companies few on eBay as well
I recommend stay away!!!
Not even apologie from them either I guess that’s normal Sevice to them
Disgusting!!!
Had to open PayPal case to get my money back at the end

I would just like to say I received brilliant customer service from Adam, I order a bed for my daughter which was lovely well made great quality looked great, however didn’t not fit in her room as expected, so he arranged collection and a refund, straight forward no fuss, high recommend British bed co.

If I could leave 0 stars I would. Complete scam, possibly worse than scam. The bed we paid for, Duxiana Luxury super king, never arrived with the right pieces. We waited 10 days for the end part and they haven’t sent that, they sent two wrong parts. We’ve had to apply to our bank for a refund as they are so unresponsive.
AVOID AVOID AVOID. Do not use this company.

We purchased the elena ottoman and what poor workmanship. screw holes not lined up jad to peirce backing and try and do a self build, bed frame doesnt line up completely but its together now, no clear instructions but a fased bit of paper for th piston installation. then see that there is no base on bed so we have to put bedding in a box on the floor under bed. Tried emailing, tried phoning and nothing. I would not recommend this company at all, stay clear..

I had an awful experience with this bed company. My order was confirmed for delivery, but it was cancelled on the very same day without any proper explanation. I was then told the bed would arrive on Thursday, but it didn’t turn up until Friday — and when it finally did, the goods were damaged.
To make matters worse, I had already taken three days off work to be available for these failed deliveries, leaving me without a bed the entire time. The whole process was frustrating, poorly managed, and completely unprofessional.
I would strongly advise anyone considering buying from this company to think twice — based on my experience, I would not recommend them at all.

So I originally done a post as the bed didn’t turn up on the allocated day, I read the reviews and was not overjoyed with what I saw. I contacted the company and had a very quick response from Adam. He did rearrange the delivery for the following working day.. while unfortunately was after the weekend (so no bed to sleep on from Friday till Monday). He was quick with responses, the bed was delivered on time and with no damage or marks. The instructions were poor and several different pieces from the instructions, but it still only took and hour to put up. Adam thank you and sorry for all the grief you must get :)

After looking through the reviews I decided to take a chance and order, my daughter wanted a certain bed type and this site was one of the few with quick delivery that could supply. Well, that was the info I was given. I was called after approx 6 days to advise her bed would be delivered the following day. Not ideal as I had to arrange removal and the decor finish of her room. We managed to pay someone to assist and remove the old furniture only for the delivery not to take place… no phone call or contact, no response to my contact. 72 hours later I get a response advising there was a loading error… and to give them a few days to get it sorted.. some loading error, had they misplaced the delivery vehicle also. I have never heard anything so amateur. Thankfully, given the reviews I had read, I chose to pay via PayPal for a little extra security, if things were to end as the reviews advised. Turns out, I should have listened to the reviews. If you choose not to, good luck. You will need it.! I got a prompt refund but that does not resolve my issue or the fact I’m kicking myself for not listening to the reviews. Now I’m sat here writing one myself… couldn’t make it up..!

After reading the reviews I was thinking why did I use this company but I cannot sing there praises high enough the bed cost was impeccable for the quality of bed I received the communication from the company was bang on I had a phone call to confirm the order and a phone call to confirm delivery slot which arrived first thing in the morning with no issues overall a fantastic experience

This is an honest and really disappointed review. I ordered two beds from them. Got a call telling me the delivery date. I booked a day off work, am self employed so do not get paid for that day. I waited and nothing. No delivery. I called and they said I was getting a delivery, the following day as their van broke down. Had to take another day off work. The beds were delivered. One is completely different bed to the one I order. The other a different colour. Both beds were covered in dirt black marks that I had to clean off myself. Tip to anyone in the same situation. M&S stain removal wipes! I called and called and left voicemails and have never heard from them. It cost me almost as much as the two beds that are not what I ordered to be at home for two days delivery.

We recently moved house and ordered a bed from this company. We were given a delivery slot on 25/09/25 between 3pm and 7pm. Around 2pm that day, we received a call from the delivery driver. We returned the call immediately, but no one answered, and our repeated attempts throughout the day also went unanswered.
We took time off work specifically to be home for this delivery. By 7:10pm, there had still been no delivery, so we called again. The driver finally answered and claimed he had attempted delivery, which was simply not true — we were home the entire time and no one showed up. He also claimed we hadn’t answered his call, which we had – immediately. He then told us we’d have to rearrange the delivery through the company.
We emailed the company the following day and received a reply from someone named Adam, apologising and saying he’d be in touch to resolve the issue. We haven’t heard anything since. My husband also contacted them and received the same generic email response promising follow-up that never happened.
We called again on Monday and spoke to someone who acted as if the delivery had already been rescheduled — it hadn’t. We received no confirmation, no email, no text, nothing. At this point, we’re pursuing a chargeback through our bankto recover the payment.
The entire experience has been frustrating and incredibly unprofessional. The main contact number is just a mobile, and no one ever seems to answer it reliably. We had assumed this was a professional company — clearly, that was our mistake.
Save yourself the time, stress, and money. Don’t bother ordering from this company.

I was ready to order a bed, then I read the reviews. Couldn't find the British Bed Co on the Companies House Web Site. Please can someone enlighten me.

Beds arrived but cream one had dirty marks on the head board, had to pay the driver to bring it inside as he was alone and the beds unfortunately are in many parts

Do not order from this company the phone rings out you get a call from a mobile number saying they get hackers that rang alarm bells it was just a cop out. The bed comes eventually and it’s damaged and no instructions. Damaged bits and pieces.
Nobody answers the phone
Only thing was delivery man was really nice but with regards to the bed if they do not collect with immediate effect I will burn it

I’m not normally one to write reviews on companies but felt I needed to this time around to prevent anyone else experiencing the same problems we have.

Simply terrible customer service, they won’t answer any calls, they faked numerous deliveries. We ordered a bed for our new home which we were excited to receive however it never appeared.

They responded via email once or twice when we first ordered the bed but even then there responses were very short and blunt. Any queries weren’t resolved and the bed never appeared. Please do not waste your time ordering from this company. Currently having to raise a dispute with my bank to receive any of our money back.