I received an email from DHL delivery to say that my delivery was happening today. Just afterwards, I received an email from British cravings saying that me delivery would be tomorrow. I emailed Briti... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very great experience! Got the snacks quickly, within a week. Also, emailed to inquire about a particular item that was not on their website and they were able to immediately acquire it and add it to... Toon meer
Bedrijf heeft geantwoord
Really impressed, everything turned up in perfect condition, even the biscuits were wrapped in raffia, and shipping was super fast. It was all shipped out the day after I ordered, and took just 5 days... Toon meer
Bedrijf heeft geantwoord
It’s a special kind of heartache when you’re craving a proper bag of Walkers or a Flake and all you can find are the local alternatives. Moving from the UK to Queensland usually means trading grey... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Voedsel- en drankexporteur
- ook in
- Chocolaterie
- Levensmiddelengroothandel
- Online voedselbezorgdienst
- Snoepwinkel
- Thee-exporteur
Geschreven door het bedrijf
Welcome to the UK’s Cheapest Exporter of British Snacks, Sweets, Chocolate, and More! At British Cravings, we’re passionate about delivering the authentic taste of Britain to snack lovers around the world. Whether you’re a British expat missing your childhood favourites or an adventurous foodie looking to explore the unique flavours of the UK, we’re here to help you reconnect with everything you love—or discover something new. We specialise in exporting iconic British brands like Cadbury, McVitie’s, Walkers, Galaxy, and more, all at unbeatable prices. Our team carefully curates a growing selection of nostalgic classics and hidden gems, from creamy Dairy Milk bars and tangy pickled onion crisps to Jaffa Cakes, Percy Pigs, and seasonal limited editions. There’s something here for every craving and every occasion. With fast international shipping, secure packaging, and a dedication to excellent customer service, we make it easy and affordable to enjoy your favourite British snacks wherever you are in the world. Whether you're building a care package, surprising a loved one, or simply treating yourself to a taste of home, British Cravings is your go-to destination. Explore our range today and rediscover why British snacks are loved worldwide!
Contactgegevens
Unit 11 Birchfield Way, TF3 5BZ, Telford, Verenigd Koninkrijk
- customerservice@britishcravings.com
- britishcravings.com
4,5
Uitstekend
119 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Colis arrivé rapidement avec mes…
Colis arrivé rapidement avec mes gateaux préférés 👌😋 Service vraiment efficace et DLC des produits tres correcte 😊
21 april 2025
Antwoord van British Cravings
Thank you Chantal, for your kind review. Hope to serve you again in the future!
Ordered some snacks from British cravings.
Ordered some snacks from British Cravings and everything was spot on! Fast delivery, great packaging, and the treats tasted just like home. Will definitely be ordering again
8 april 2025
Antwoord van British Cravings
Thanks for your kind review Edon. Hope to serve you again in the near future!
Very happy with my goodies
Very happy with my goodies. Unfortunately not all the items were available but they let me know in advance. Living in Italy means i miss some little British goodies !
7 april 2025
Antwoord van British Cravings
Thanks for your kind review Genevieve, hope to serve you again in the future!
Great tea
This is the only tea my mother will drink. It came extremely fast, and shipping was not expensive at all.
8 april 2025
Review zonder uitnodiging
Antwoord van British Cravings
Hi Simone, thanks for your kind review. Glad we can be of service for your mother. Hope to serve you again in the future!
Antwoord van British Cravings
Hi Katie, thanks for your kind review. Hope you enjoyed your goodies!
Great service
Great service, had a problem with my first order that was sorted as soon as they knew and second order was perfect
19 maart 2025
Antwoord van British Cravings
Thanks Tony, for your kind review. Hope you enjoy the eggs!
Antwoord van British Cravings
Thank you Margaux, for a lovely review. Hope you enjoy the eggs!
Very good but if your delivering to…
Very good but if your delivering to Vietnam to other customers pls use DHL. There efficient and reliable.
2 maart 2025
Antwoord van British Cravings
Hi George, thanks for your kind review. We hope to serve you again in the future.
Absolutely perfect transaction
Absolutely perfect transaction. You did an excellent job getting the steak & kidney pies to me quickly. Very well packaged.
2 maart 2025
Antwoord van British Cravings
Thank you Marie, for such a lovely review. Hope to serve you again in the future!
Excellent biscuits and crisps for my…
Excellent biscuits and crisps for my niece and nephew
2 maart 2025
Antwoord van British Cravings
Thanks Natasha, for your kind review. Hope to serve you again in the future.
I ordered some M&S Easter Eggs
I ordered some M&S Easter Eggs. They arrived very promptly and very well wrapped up. Thank you British Cravings.
28 februari 2025
Antwoord van British Cravings
Thank you Susan for your kind review. We hope to serve you again in the future! Happy Easter 🐣
I’ve been waiting for an express order…
I’ve been waiting for an express order for two weeks I received no order confirmation! They refunded me 16- of a 100 order without explanation and no response to emails or trust pilot review. Where’s my order and why have you refunded me 16-?
Edit
Checked all spam folders received nothing - no one email. I was not given the opportunity to exchange missing products having paid 40- delivery!
I also do not lover remote at all - as I’m 5 mins from the capital of the canton
Your poor service and communication is your failure not mine
Edit
I know about the refund only because I saw it on my card statement this I said you didn’t tell me why? - no emails. I did try and contact you via your contact us on website …. I got no response.
2 maart 2025
Review zonder uitnodiging
Antwoord van British Cravings
Hi Fay, thanks for your review. We would like to clarify a few points regarding your order, as we believe the review may not reflect the full context.
Your order was placed on the 2nd of March, which fell over a weekend. As stated in our Terms & Conditions — which were agreed to at the time of purchase — we require 2–3 working days to process orders. Your shipment was dispatched on the 5th of March.
Delivery typically takes 3–5 working days from the date of dispatch (excluding weekends), so today would mark the third working day in transit. You would have received a shipping confirmation email with tracking details, which may have landed in your junk/spam folder.
Out of the 12 items ordered, 8 were dispatched. The remaining 4 items were unfortunately out of stock and have already been refunded to you.
Upon checking the tracking information, your parcel is currently awaiting delivery in Switzerland. According to UPS, this is due to your location being classified as remote, which can sometimes lead to slight delays — unfortunately, this is beyond our control.
We hope this clears up any confusion, and that you will consider updating your review once the order is delivered.
EDIT
You mentioned that you did not receive an email; however, you are aware that a refund was issued for a few items. If no email had been received, it would not have been possible for you to be informed of the refunded items.
As previously noted, you agreed to our Terms and Conditions at the time of checkout, which clearly state that any out-of-stock products will be refunded. We trust that you reviewed these terms prior to placing your order.
Lastly, we would like to reiterate that we are not responsible for any shipping delays that are outside of our control. In this instance, the delay is due to the courier service (UPS), and we recommend that you contact them directly for any further concerns regarding the delivery.
We take great pride in maintaining high standards of customer satisfaction, as reflected in our numerous five-star reviews. Unfortunately, in this instance, you opted to leave a one-star review before reaching out to us directly. We believe this does not fairly represent our commitment to excellent service, as we would have been more than happy to assist you with any concerns.
Also, to add to this customer is stating it’s been 2 weeks. Customer placed the order on 2nd March which was a weekend. Today is the 11th March which is not 2 weeks. Please do not disrespect our business with misinformation.
EDIT
Once again, we kindly ask that you refrain from making inaccurate claims about our business. An email was sent on the 10th, to which my colleague Rebecca promptly responded, and you subsequently replied. We have already addressed this matter, and we will not continue to repeat ourselves. Please note that we are not responsible for the delay in your package. You will need to contact UPS in regards to this.
Quick service, delicious goods
Everything I ordered was sent quickly and was well packed. It was good to get some of my favourite English items.
18 februari 2025
Antwoord van British Cravings
Thanks Glenda, for your kind review. Hope you enjoy your snacks and hope to serve you again!
Straightforward reliable service.
31 januari 2025
Antwoord van British Cravings
Thanks Uriel, for a great review
Not worth the trouble
Not sure why, but the taste wasn't the same as we remembered when we last had them a year ago. It was also crazy expensive to get them shipped. Basically their sale price ended up being just 10% of the final cost to actually receive them. Don't really recommend ordering these outside of the UK, not really worth it. Maybe if the UK joins the EU again.
I would like to correct my incorrect use of the word sale earlier. I meant sell price. The idea is that, in the end, with shipping taxes and everything all together the price of the eggs ended up being 10% of the final price. I paid 10 times the price of the eggs in total to have them shipped from the UK to Romania. And what I wanted to express in my review is that if you're outside of the UK, it might not be worth the effort or the money.
I understand this is outside of your power, and I encourage people to continue buying from you if they manage to do so at a reasonable total price. Whilst it is not in your power to affect how much we have to pay for taxes and such, at the end of the day, if I have to pay 100 euros for 5 chocolate eggs that cost 10 euros, it is really not worth it. (10 and 100 were chosen to help visualize the situation. The actual prices were a bit different, but not far off).
30 januari 2025
Antwoord van British Cravings
Thanks for your review. We appreciate you taking the time to share your thoughts.
Please note that we do not have control over the taste of the product, as it is determined solely by the manufacturer (Cadbury). Regarding your mention of a sale, we noticed that you used the 10% first-time order coupon, but no additional discounts were applied.
It’s important to highlight that your 2-star review appears to be based primarily on your dissatisfaction with the product’s taste and pricing rather than our service. Please note that these costs also include coverage for handling customs fees, duties, and taxes for you.
Troubles with German customs
I ordered from British Cravings in December, and unfortunately UPS returned the package from Germany without any reasoning. Customer support was very helpful, and they attempted to reship the package with DHL at their own cost. Sadly, German customs then refused the package. British Cravings tried to get it through, but wasn't able to.
Ultimately this wasn't their fault at all, and they tried their best to get the package to me and went above and beyond what was expected.
My advice to anyone ordering would be to check very carefully on the import laws for your country, because sometimes they can be very nit-picky.
I'm only giving 4 stars because I was told that they had asked DHL to destroy the package because they'd already incurred too many fees trying to reship it. I'm not sure if this was a miscommunication or what happened, but this doesn't appear to be true, DHL returned the package to them. I would have preferred at least the truth here, because ultimately I did spend 110 euros and got nothing.
Update: I did receive a refund. Ultimately the problem was not on the side of BritishCravings but customs, so I changed my review to 5 stars because they did everything they could.
10 januari 2025
Review zonder uitnodiging
Antwoord van British Cravings
Hi Jon, thanks for your kind review. Due to ongoing issues with German customs, we have made the difficult decision to temporarily suspend shipping to Germany. Unfortunately, customs procedures appear to be inconsistent, leading to uncertainty regarding which shipments are accepted.
Regarding your order, the shipment via DHL was originally intended to be destroyed, as returning it would have incurred significant costs to our business. However, DHL returned it without our consent. As a result, we will be reimbursing you for the order, deducting the shipping fee in accordance with our terms and conditions.
We appreciate your understanding and hope to serve you again in the future—should German customs allow us to do so!
Antwoord van British Cravings
Hi Nicoal, thanks for your kind review. Hope to serve you again in the future!
Quick delivery to Switzerland!
23 januari 2025
Antwoord van British Cravings
Hi Kristian, thanks for your review. Hope you enjoy your HP sauce!
Ease of ordering, speed of delivery
Ease of ordering, speed of delivery.
HOWEVER for 100% perfection, a review of delivery costs ( or reduction in excessive gross margins ) might be in order.
30 december 2024
Antwoord van British Cravings
Hi John, thanks for your review. Delivery costs have been reviewed since your order was placed. Please note that these costs also include coverage for handling customs fees, duties, and taxes. We hope to serve you again in the near future
Free customs and duties
Appreciated that customs and duties were covered.
And free shipping although the amount to spend to get free shipping is quite high. It worked OK for me.
19 december 2024
Antwoord van British Cravings
Hi Stephanie, thanks for your lovely review. Hope to serve you again in the near future!
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