Broderick Group Limited  Reviews 45

The customer services team are absolutely lush! I honestly didn’t expect a reply and the email would be lost but I got a reply the same day. Rob was so helpful and friendly and it was so lovely to speak to a real human.

Using the app to top up, multiple times i have had experiences of vending machine errors where drinks were not dispensed or something has gone wrong and the drinks are like dishwater. Theres no facility in the app to report issues or get your money back, and no way to withdraw funds you've already 'topped up' on the app. I work long nightshifts and have used these machines in hospitals.. at times to help me get through shift but have wasted a significant percentage of all the money I've spent, when there have been vending machine faults. This company is a rip off and i want my money back, but theres no way to report or get in touch.

I tried to order a coffee from a machine in my university library but there was an issue so I didn’t get my drink. I noticed later though that I’d still been charged. I contacted them thinking nothing would happen, but I spoke to Rob who sorted it all out for me and I get the refund. Was nice to talk to a genuine person for once, customer service can feel so artificial and penny pinching sometimes.

Well I say, a ghastly experience with the vending machine I used! All I wanted was a cocoa beveridge and instead I was robbed! The cheek of it! The scandal! Fortunately, however, the excellence of the customer support I must say, must, be noted. What can I say? Quick replies, no messing around, a solution to my plight promptly provided. Though, I ponder on whether I would use the vending machine in question ever again, as it was a frightening experience, the customer service is one to dream about and dream I shall. My heart goes out to you Rob, my one and only light in this bleak world. Four stars outta fiiiiive, all for the support. Thank you.

I am very disappointed with company I placed an order last Sunday and the items are still waiting to be sorted
, not even posted or send out for delivery this very poor service. Also no email was send from this company, they are holding my money and no goods to show for the money
This is so disheartening

We have 2 coffee machines through Brodericks, coffee very much enjoyed by all our staff ! We needed some guidance on how to clean our machines and Lynsey arranged for Andi to come to site free of charge to give us a tutorial. Very pleased with the service - the staff are lovely and the coffee selection is great.

Help desk was very polite and responded quickly to the issue,Provided great support and patiently assisted me with my problem concerning a vending machine that dispenses coffee .The issue has now been resolved with no problems in communication and the coffee is apart of my day to day life once again!

Excellent customer service. Quick and efficient service.

Very professional, friendly, efficient service / Natalie, Abi and others. We needed next day delivery on some items, and this was achieved, which was much appreciated. Keep up the good work. Thank you.

Got refund from Rob when the machine did shenanigans. 10/10 Rob.

Had a slight misshapen with a cup getting stuck in the machine, contacted Brodericks, they replied within minutes and refunded both payments due to the inconvenience would highly recommend the company

Best and easiest to use vending machines! Used them in my office building for years, the rare time there is an issue their customer service is always on point, special mention to Lynsey as well, goes above and beyond!

Always enjoyed the convenience of your venders. They’re always clean well stocked and well placed. Sadly for the first time in a long time I had some issues a week ago at one of your Trafford Center installations. The machine jammed and failed to vend. I reached out to Zoe on your Helpdesk who was fabulous! She advised me I should get a refund within 3 days if not let her know, she was polite. Apologetic and courteous and assured me the machine would be fixed promptly. I wish more businesses could be this helpful. I hope I never have to reach out to you again however it’s fantastic to know that if I do. Your team are fast competent and kind.

I had a few issues with a coffee machine at work where the product never came out.

I rang up Broderick help line where I spoke to a lovely lady. I believe her name was Amy.

She was so polite and not only did she provide me with a full refund for any losses I had she also sent out a mini hamper full of chocolate bars as an apology. The customer service I received was outstanding. Thankyou.

Best customer service and great coffee / hot chocolates

Had some problems with a vending machine, paid for drinks that did not come out right. I got in touch with customer service and they were helpful and quick in resolving my request.

Had nothing but excellent service from Paul and the team at Brodericks. Always at the end of the phone if I have any queries, excellent communication and a fantastic team of engineers that offer a quick turnaround service if we have an issues.

Very good service provided, machines are new and always filled, hot drinks are good and the app is very easy to use, company do a good staff app and offer discounts etc

Our experience with Broderick & Co-op Vending has been nothing short of excellent. Since partnering with them, we’ve received outstanding customer service and support. The engagement day organized in collaboration with Broderick’s was a great success, creating a fun and interactive experience for our staff. Additionally, their app has been a fantastic tool, enhancing staff engagement and offering exciting rewards. It’s been a smooth and rewarding journey so far!

I had a fantastic experience with Broderick’s recently and wanted to highlight their excellent customer service. After encountering a small issue with one of their machines, I contacted their support team and was incredibly impressed by how quickly and professionally they responded.

Zoe from their team went above and beyond — not only was the issue resolved promptly, but the refund process was smooth, and they even offered a goodwill gesture which I really appreciated. It’s rare to find companies that take accountability and treat customers with such respect and efficiency.

Thanks to this experience, I’ll definitely continue to use Broderick’s machines in future. Great service, great team — highly recommended!