Broderick Group Limited  Reviews 

I had a fantastic experience with Broderick’s recently and wanted to highlight their excellent customer service. After encountering a small issue with one of their machines, I contacted their support team and was incredibly impressed by how quickly and professionally they responded.

Zoe from their team went above and beyond — not only was the issue resolved promptly, but the refund process was smooth, and they even offered a goodwill gesture which I really appreciated. It’s rare to find companies that take accountability and treat customers with such respect and efficiency.

Thanks to this experience, I’ll definitely continue to use Broderick’s machines in future. Great service, great team — highly recommended!

I made a purchase from one of their work machines. I was charged the wrong amount.
I got in touch through their online contact form and got it resolved within 24 hours. Can't ask for better than that.

Very fancy very cool, definitely impressed a village boy like me

Great service and help.

I struggled to use my account, turns out i had deposited too much credit so had been put on hold due to fraud protection which i can not argue with at all.

After contacting brodericks they seen the issue straight away and sorted it with no dramas. Help and communication outstanding.

Ok i appreciate you wanting a feedback that is nixe

Liv and Hailey came in clutch. They helped us with it all and made sure we was good 😌

Okay, enough is enough.

Their automated vending machines (the one's based on weight) are not working anymore!

On the 14/04 and today on the 16/04/2025 I tried getting a red bull qt work and on both cases it charged me for 2 items!

The first time I placed the red bull back thinking it would realise I only took one, but it just locked the vending machine and also kept my money. I didn't have the time to bother, so I decided to let it slide.

This morning it happened again. I decided to scan the item in case that fixes it and it tried to charge me twice again. I ended up placing the can back and once more I have been charged without getting anything out!

If you're thirsty/hungry do yourself a favour and go literally ANYWHERE else to buy things. Their vending machines do not work and you will be charged for things you never received.

Avoid.

Lovely staff, great coffee. Definitely worth getting the app

Excellent service

Really great idea - they give you reward points to spend! Easy app to use.

Excellent love brodericks! Brilliant vending machines.

As part of a promotional offer, Broderick gave me a quite lucrative deal. The staff at the desk, Libby and Hayley, were very professional and friendly, who explained the offer and helped me to get the best deal, Broderick Group Limited could offer their customers. All together more than 5 stars from me.

Good coffee - affordable and effective

This machine is perfect! Convenient

Great experience whilst using the Pay4Vend app, easy to use!

Great selection of snacks and a great app !

Machines are always serviced and offer a great selection, the team that look after the machines in my work place always leave them clean and full! (We have had some questionable companies before Brodericks)

Great company and service, they know what they are doing.

BTW get the PAY4VEND app, I won £5 free credit!

Coffee machines at Salford university, nice fresh hot quality coffee

These often don’t work for me however 3 weeks ago I tried to get a drink twice and was charged despite not getting anything. I reported this to the building at the time. The helpdesk were quick to respond at first but then have gone weeks ignoring me. Over 3 weeks later I decided to phone them, the woman on the phone was so rude. She was basically accusing me of lying and saying I was using old screenshots despite me emailing the screenshots of the transactions leaving my bank whilst on the call with her. The time and the fact I was on a call could clearly be seen on the screenshots but she said these were old screenshots and pending transactions. She was talking about a totally different thing where I apparently spent £1.35? I think she was trying to talk her way out of refunding me. She was also speaking over me a lot and not grasping what I was telling her. She said she would speak to accounts but I’m not holding much hope of her actually ringing me back as she didn’t take my number. I’ve since sent a screenshot of my bank statement to prove I wasn’t lying as she made out. My rating isn’t necessarily based on the experience I had initially but the way it has been handled seems so unprofessional.

Update: she emailed and will refund me and has apologised but I don’t think it should have got to this.