Canada Brokerlink Reviews 

We had a great experience with Christopher Mercier
He was very helpful easy to understand with our new car insurance
Thank you chris

Howayda Mikhaeel was fantastic to deal with. Answered all my questions and worked hard to get me the insurance i needed with a quick turn around.

Anwahr Sahid was very helpful and friendly. He dealt with the reason for my call promptly and in a timely fashion. He was very easy to talk to.

Brokerlink bought out my small town brokerage, then proceeded to end my coverage at the biannual payment due date, without informing me of it in any way, or providing any notification or an up coming payment required.

When I had to switch vehicles on my policy, the process took literally 3 months and I was not refunded the proper amount as a result. Avoid this brokerage!! Staff are friendly though

Called Brokerlink to inquire about why the insurance on my 2023 Infiniti QX60 (that I own outright) went up $1300/year with no claims or tickets.

The answer I got from the lady was, "Insurance is expensive." What kind of dismissive answer is that? Who can afford to pay almost $700/month for one vehicle?!

What a fantastic way to lose a customer!

Brokerlink was THE WORST insurance experience of my life. The agents are extremely unhelpful, it takes WEEKS to get an answer from anyone on anything. My husband had to call every day for almost two weeks to get any answers/follow-up information. I’ve asked several times for a call back from a supervisor and they wouldn’t call me but called my husband - he’s the nice one. Extremely dissatisfied with this business and I will never refer anyone to them.

Brokerlink insurance is the best,why am I saying this.Johana Boakye have been trained well,she is so good and talent to explain everything to me for I to understand and have my car insurance. Am happy to work with you.Johana Boakye I really like your Service thank you.

Is set up to direct you to the same preferred insurance company every time. I had already created a great Online Quote without any haggling through Intact insurance for less than $300/m which included limited glass, collision and upset. Tried Broker Link (with discounts and absolutely no frills PLPD) to try for an even lower rate. Instead, their preferred Insurance was close to $400/m and showed Intact to be over $400! I changed things in the quote a couple times and it always showed competing insurance companies to be higher than if you went to their respective websites and build your own quote. Broker Link is dishonest and that is reason enough to never use.

This review is a huge shout out to Nadifo, she is the most reliable and knowledgeable agent. I highly recommend her if you value excellent customer service, ask for her by name and you might get lucky enough to work with her. She was able to support me and my family through a complicated interprovincial move that required navigating and overcoming short time constraints in order to get insurance in place before the closing of our new home. She made this transition seamless and was always there to answer any questions along the way. We value her support and commitment to providing the best possible service for our home and car insurance needs. We feel valued as clients and her kindness and expertise went beyond our expectations. She was so responsive and supportive during what can only be explained as a stressful time in our lives. Her professionalism is cherished by our family. 10/10!!!

When Bluenose was acquired by Brokerlink, customer service went from a 5* to a 2*. Hold times to speak to an agent are over 10 minutes, I don’t know how much over because I left a message for a call back at that point, which I didn’t receive. I’m taking my business elsewhere.

If I could rate them 0 I would. This company is terrible to deal with. The employees are incompetent. We had a commercial auto and business liability with them until last month when we did the switch. Simple requests take months to receive, poor communication. Even the team leaders are incompetent we've been thrown around from different agents and they are all the same across the board at that company. The senior management and CEO should do a big cleanup they have way too many employees not doing their job.

Chris Wilson was amazing to deal with.
Very patient and worked all day to get the insurance we needed to bring our new vehicle home.
We had been waiting two days for local places to call us back with no follow up and decided to go online.
Highly recommend Chris he explained everything well and the service was excellent from him would highly recommend.

I have been with this company for multiple years and the first few years were great. However, lately the service has been abysmal and incredibly lacking to the point where I would say they have some of the worst customer service in the field. I have requested an official escalation due to the complete neglect of their client. I have been trying to resolve a simple situation since April 2026 and have yet to hear back from a supervisor. I just want to resolve this issue and go back to how it was, but sadly I don't see that as an option anymore as I'm giving up all hope someone from this company, including management will listen to me as I'm just a number to them. God i miss the old days where customer service meant something other than getting as many members as possible to help the top end numbers. pathetic...

avoid this brokerage at all cost and find save your sanity.

Waited until 9 days before our renewal date to give us any information regarding a new company for home insurance as they dropped Commonwell. 7 days after our renewal date and we JUST got the new insurance company information which meant extra money per month in payment because we have to pay in 10 month installments. They never ONCE contacted us about the switch or provided us with quotes to other companies. Happy that we've switched to another brokerage. Absolutely AWFUL

Wildly different quotes over the course of three days (depending who we were transferred to). Zero consistency across agents. Inefficient, poor problem solving. We learned more by doing our own research online. Very disappointing. Will be looking to move all insurance to company that does their own work -- having a third party involved makes it almost impossible from a client perspective.

If you're coming from QC to AB and trying to get insured with them please don't do that.
I spent almost 3 hrs on the phone to fill up everything and in the end they refused to recognize my insurance experience because in their opinion the report of GAA (groupe assurance automobiles) that I provided is not a solid proof of you didn't have any claims or history previously. Which is incorrect and in fact that's one of the strongest evidence that we had in QC.
Meanwhile they could've type GAA in google or ask their colleagues in QC and see what that is.

Howayda Made everything so easy and quick it was a great experience

I was needing to get insurance for my car and utilized Broker link on a recommendation. The web page was easy to navigate and had multiple options very quickly. The real service began when I was connected to Cheryl B. She was great to work with, thorough and helped me through the process.

Jackie is the best. She is the ideal person to solve your problems. Understanding and caring. Can get your the best deal when no one else can.

Heidi at Windsor Dougall did a fantastic job for us. Thank you