Canada Brokerlink Reviews 

I had an M1 motorcycle license, went to a drive safe motorcycle course, made a mistake and thought I had a M2 licence as the M1 is only good for 90 days. My mistake, anyway, I go to re-new with Intact, Brookerlink, well they will not insure an M1 now. I have to go back and re-do the course and my insurance ran out today July 3, I thought July 3 is 24 hours, no, it ran out 12:01 July 3rd, and they said they would not renew it as it expired. What stupid logic. Well they have lost all of my business and I will write bad reviews for them and hope people do not go with this company.

Absolutely the wriest insurance company ever. NO CUSTOMER SERVICE. nerver call re renewal, agents say they are no able to call want to charge when I cancel the policy they want to charge. ECONOMICAL should not use BROKERLINK agent I spoke to was Arpan Patel

My experience with BrokerLink changed significantly over time. During my tenure, my workload nearly tripled while compensation and support did not reflect the increased responsibilities. Overtime became a regular expectation, and the overall environment often felt underappreciative, toxic and reactive rather than supportive.

I support internal promotion and growth opportunities; however, in my experience, some management roles appeared to lack sufficient training and operational experience and knowledge, which contributed to communication breakdowns, inconsistent direction, and severe inefficiencies within the department.

My department fell under Finance, lacked structured onboarding and consistent operational processes. Concerns raised through leadership and HR channels did not lead to meaningful support or resolution.

There were also organizational and vendor-management practices that raised ethical concerns for me and contributed to a loss of confidence in leadership oversight and accountability.

For anyone considering employment with BrokerLink or considering selling their business to the organization, I would encourage careful consideration of the operational culture and support structure within certain departments.

Did not honour online quote. Quoted me $1678, but after two of us spent an hour on the phone, wanted to charge $3300. Total bullshit.

Absolutely the worst!! Alex Patrois at the Stittsville location sold us a farm policy with Trillium Mutual Insurance Company that “specializes” in farm insurance, for our little old property that use to be a farm 50 years ago, only to find out that the policy doesn’t cover anything Alex said was covered. A very painful thing to hear after we lost one of our outbuildings this week to arson. A farm policy for a farm property from a farm insurance company that doesn’t cover farms. You can’t make this stuff up!

I was looking at my homeowners policy and was wondering why certain coverages on our house were more than double the value of our dwelling. So I was in the Oroocto office and spoke with Ashley and she was most helpful and explained everything to me. Staff here are most helpful. Keep up the good work guys.

I have been a customer of BrokerLink for many years. In the past, they have been efficient, helpful and responsive. This seems to have changed drastically.

I have had a combination of auto, tenants and home insurance through BrokerLink, and as we are purchasing a new home I contacted them to purchase home insurance.

I filled out the form of all the information they requested, was eventually contated by Steffi who asked me all the questions a second time. Annoying, but OK. I was then told that I was too early and it wouldn't be useful to provide me with quotes yet. This was 6 weeks out, so alright, I'll be patient.
I requested that they quote combo plans with my auto insurance along with standalone insurance for the home.

When we were in the 30 day mark, I asked again and did receive a few quotes. Multiple phone calls, and emails - which I prefer because of the nature of my job, I am unable to be on the phone most of the time - and we decided on a company. Zero quotes with both auto and home, by the way....,

Then we hit a snag with that company, happens, that's OK. But in this situation, Steffi is supposed to be the professional and give their customer alternate options, no? I ended up calling a company directly and purchasing insurance. Took 10 minutes. I nearly couldn't close on my house today because the agent couldn't care less about their customers.

I will be leaving Broker Link. I was under the impression that we use brokers to do the annoying work for us - but they've provided nothing but extra stress. I'll just do it myself, somehow I'm better at it than they are.

Perfect and great

I just switched to broker link I had hard time to sign up my documens, my new contract with broker link .
Last week ., I have talked to madame
Laurie Ludditt * * * * *
She's the only one honestly helped me to sign up my broker link new contract .
With a very nice wonderful easy simple way no stress at all .
Maby thanks with respect madam, Laurie Ludditt * * * * *
🌺🌹🌺

Very friendly, efficient and courteous customer service!

For over 2 decades, I have not experienced great service, transparency, and fast response as I did today. Thanks to Mr. Royal Singh's great service. Appreciate big time.

Howayda is great. Love her and she was very patient with me

Was speaking with rajveer at broker link for a quote and the best she said she could do was a very ridiculous amount with intact insurance and it didnt seem right so i called intact my self and the price reduced dramatically and after speaking with intact i had learned that rajveer had all my details in the system incorrect which i soelled out to rajveer multiple times and still learned she got them incorrect was a very frustrating experience.

Called to add 'retiree discount applied' to my wife's "primary" car as I noticed this on the vehicle that I am assigned as the primary driver. Phone agent didn't know what I was talking about, then had to wait 10-15 min. for him to bring up policy. He first said this discount is applied to the policy, not to a car/individual. Not a logical conclusion and he asked my wife's age. He said she is not eligible since she is not 65, then asked what year she retired. I told him that the Intact Insurance form should be more clear (e.g. "state 65+ retired discount applied"). Wasted almost 30 minutes of his/my time, but basically ignored my suggestion. Asked to speak to a supervisor/manager about my house insurance. Eventually came back saying no one available at this time, but manager will call me. NO ONE CALLED! Their service has fallen drastically in the last couple years.

I have just switch my car and house insurance over to intact after being with wedgewood for over 18 years .
brokerlink representative Debbie Gullage has been the most helpful and pleasant person to deal with she was so knowledgeable and friendly something we were lacking with wedgewood.
She worked her magic to get us the best price and saved us a lot of money.
My daughter and her common law husband also followed us to brokerlink and Debbie also did the same magic for them .
Your company is so lucky to have her on your team and I am just as lucky to have her in my corner has my broker.
Great job intact !!!
Dawn and Jason Tuttle

Had the pleasure of working with Edward Salvador He was so helpful! So appreciate his patience!

Just spent over a week to get a quote on home insurance prior to my existing policy with Co-Operators auto renewal date. I was constanly misinformed, repeatedly asked specific questions only to be ignored, was told a 2% surcharge is applied to montly payments if one has an auto policy or 4% when none. I have 5 motorcycles insured via Brokerlink. Finally I get an answer regarding the surchrge and was told that there would be none. Yet the overall cost had gone up exactly by 4% compared to the official quote and in the end told at the last minute by an idiot called Praise Iwori
" Intact is requesting photos of the home for underwriting review. This is required because the home is currently unprotected and has a rebuild value exceeding $1,000,000. The photos are needed for the underwriters to complete their assessment and approve the policy.
Please note that the policy is set to be effective May 10, however it must receive underwriting approval beforehand and Intact is not open over the weekend.
The company may not be so bad but a clueless employee like Praise Iwori is not doing them any favors

I was dealing with Vishal at the Peterborough Ontario location and was treated promptly and with absolutely great service.
He did an above par service to get me the best savings for my car insurance and I highly recommend from my experience!

I have one vehicle with them wanted to see how they were before switching everything over. They just want to get you Signed up and you won't reach them again.i left messages- no response. Finally got through to someone and they were moderately helpful. Trying for two days to reach them again. I'll just find another broker.