browcharm.co Reviews 50

The great customer service that was so quick to help me as I had an issue with the membership and was very helpful and had patience in explaining it! Many thanks

Absolutely avoid this scam at all costs - they will rebill your account every month after your purchase for an unwanted subscription. Do not think PayPal will protect you either - their protection lies with the seller. Read the other reviews - everyone is saying the same - it's a scam!

Je suis très satisfaite du produit Merci

DO NOT BUY FROM THESE PEOPLE!!!!
I wish I had read these reviews before purchase! These people have you sign up for their VIP and then take $35.00 of your money each month. I contacted them directly to tell them that I don't know why they are collecting this money for a one-time purchase and they claim that you sign up to be a part of a website to get free products. When I requested a refund, they claim that they can only give half of the funds back and when further pressing them, they said two months. I should have pressed even further, but I just want to be done with them.

If I could choose no stars I would have, scam artist & get away with it. I ordered 1 item then saw they had charged me 5 more seperate charges after the only 1 item I ordered and all 5 were for a lot more than the only 1 item I did order. Rang PayPal and reported this to be told they would file 5 cases and after reviewing the info would contact me. When they finally looked at it they closed the case in favour of the seller. This infuriated me and I contacted PayPal again explaining the whole situation and they opened my cases again then again closed the case in favour of the seller. The 1 and only item I did order I never recieved then days later the other 5 items that were charged separately 5 times all came in 1 parcel. The 5 illegal charges taken from my account just happened to come as 1 parcel. I believed it was very safe to use PayPal however they supported the seller that took 5 extra amounts without my consent or my ordering them. This company has done this to many people and should be shutdown and made accountable for ripping people off. Don’t order browcharm unless you want to be ripped off

Do not order from this company. While auditing my account, I discovered I’ve been charged $34.71 monthly since July by Nymbus LLC due to a subscription I was unknowingly enrolled in after ordering a kit one time. I will be contacting my bank to address this.

I accidentally ordered two times, I let the company know about. Instead of canceling the second order, they offered me to purchase more products for a discount fee.
Be careful when you order for this company, they’re not honest in the Customer Service. Really bad.

Don't buy it. It's JUNK. I bought the blonde and it's literally orange. I tried returning for refund and they offer 30 % refund max and I keep the item. Like, why would I want to keep when it's ORANGE.? I can't do anything with that. I said no then they said I would have to pay for shipping and it has to be in original poly mailer it came to me in. Which I did not have. They are slow to respond and it was not made clear when purchasing that I would need to keep original polymailer and that I would have to pay for shipping.
I do not know how to respond to their reply but I ended up getting 50% back but should have been able to return on any polymailer for a full refund.AND they SHOULD HAVE PAID FOR SHIPPING FOR RETURN. I'd post pics of the blonde being ORANGE if I could.

Responding to their response; they did not give a full refund. They refunded $5 of the $15 I paid. They did not give a full refund . Their response is a lie.

I ordered a 2 pack brow stencil kit for $17.99. After multiple optional offers, all of which which I declined, I checked my account and they added several more items to my order, all charged separately, totaling more than $200. They also charged me for expedited shipping, which I did not ask for, and it took over 3 weeks for the order to arrive. I called the company before my order arrived because their site was showing that my order had been delivered. They told me that it hasn't arrived yet, which it hadn't, even though their website said it had. I then told them about all the extra items added that I didn't order, and that I wanted my money back. I was first offered a 30% refund, then a 50% refund. I told them that I wanted all of my money back. Then i was told that when the items arrived, I could return them for a refund. I was told to go to their website to initiate the refund. Of course, when I tried, there was no place to request one. It would tell you to click on a link to request one, and the link just to you back to the previous screen. This company is deceptive and unscrupulous. Do not order anything from them. I wish I had checked out their reviews before i ordered. Now I have to spend a lot of time dealing with them to get my money back. It is so stressful.

I ONLY ORDERED ONE BROW KIT AND HAVE BEEN CHARGED FOR 2 MORE ORDERS I DID NOT PLACE.
THIS IS A SCAM. REPORTED TO MY BANK.

Absolutely shocking! No clear info to state that you are entering into a subscription. I only found out when I checked my account. I have not received a email to say what products are being shipped out to me. I have been offered 50% refund but still have no idea what I have initially paid for.

Worst product ever bought online. It’s a scam with lots of charges and automatically puts you into their subscription. Beware of this company

SCAM SCAM SCAM.
Bought ONE Item for $9.99. These thieves took an extra $51 and $57 dollars out my account with NO AUTHORISATION.
I have already given the company email and order number. Still no refund

Abseloutly scum!! They steal your money without you even noticing. They add things to your order that you did not purchase . Stay away from this company!!

This company came up on my Facebook feed with items for $5.00. When making the purchase they charged me triple then what i saw the price for and detected half my money from my bank account. Random items were added into my cart without me even pressing it. This company is a big scam and would not recommend.

Brow Charm advertises that the product comes in the color black, but it is not black; it is grey. I still had to go over my brows with a black make-up pencil. Eventually, I stopped using the product.

Unauthorised subscriptions charged each month, didn't know it was coming from this company so I had to cancel my card, I never signed up for a subscription. Now they have just tried charging me again! This company has taken so much money off me! When all I purchased was one brow kit! I want my money back from october 2024 that I was wrongly charged for months. This company is a scam! BEWARE!

Paid extra i didnt order and waiting for refund

These guys need to loose their license to sell! They have breached every code of the Sales and purchase act and need to be shut MISLEADING, UNAUTHORIZED, FALSE ADVERTISEMENTS AND AND HAS CAUSED DISTRESS, LOSS OF TRUST FROM PURCHASING ONLINE.

UPDATE- FULLY REFUND RECIVED. SAME.DAY AS THIS REVIEW. RECIEVED APOLOGY AND A PROMISE TO IMPROVE THEIR CHECK OUT SERVICE TO ENSURE THIS DOESN'T HAPPEN TO ANYONE ELSE.

UPATE- GOT MY REFUND! Happy that i got it because i thought it was a scam.

Now stumbling across these reviews has caused me even more stress. Everyone's reviews on this company is true. Every thing they say, i went through the exact same experience.

I was on Instagram when i came across
them.I placed an order for brow charm stensil. They advertised the price for roughly around US$5.00. When i proceeded to pay for my order I was offered PROMOTIONAL offers which i declined to purchase with a promt to confirm order after each one. The layout and format was deceiving and very confusing and lead you to believe you were confirming to purchase order. It also had multiple offers and you weren't to know when it was going to end and when you get to end, you get a.message to say Thank you for your order! No summary of your order ! Nothing to confirm the amount charged. Nothing! And then you go into your bank account and find they have deducted more then what was AUTHORIZED and on two separate transactions.I was in a mad panic and tried to find them on Instagram. Nothing. Found them on the internet and contact number said couldn't be reach! My heart sank because in this time where we are struggling to put food on the table they have the AUDACITY to take money they are not authorized to!!!
When i finally got a hold of them i cancelled my order and was told i would get a refund within 5 days...AND STILL NO REFUND! Who knows what they are going to do with our credit details. I suggest you all cancel your credit, report them to commerce for MISLEADING, Unauthorized and dodgy sales tactics!!!!!
SO DISAPPOINTED! I WILL NEVER BUY ONLINE EVER AGAIN!BUT I WILL NOT LET THIS GO DOWN IN VAIN!

Awful experience, company are scammers that will apply lots of hidden extras to your order (and charge you for them), then will refuse to refund the money.Ordered one item and they added on more.When I complained they said the order had already been sent.Told them I didn't want any of the extra items and want my money back.They then said I can have the additional items at half price even though I kept saying all I want is my money back and I don't want any additional items.They never gave me my money back and they had taken well over £100 +

Avoid!