Brownells Europe Reviews 

Very poor quality customer service, slow order fulfillment/dispatch speed, and they shadowbanned my account without telling me why until I tried calling 8 separate times.

I've been buying from them for 3 years now, and they take weeks if not months to deliver things. When they do deliver, they always cheap-out on packaging and everything comes in padded envelopes instead of an actual box/parcel, which are not crush or bend proof.

Items often get damaged in transit or have manufacturing issues which they don't check before dispatch. I ordered 3 BCM QD mounts and returned 2 because the screws had crack-like pitting marks on them and they were faulty, and I returned some belts that didn't fit well and had stitching errors.

They also sent me a QD sling plate most recently and it came crushed in their shoddy envelope packaging.

All of this was conveyed with images of the faults and not only do they make you pay for return shipping for an item damaged in transit, which is an absolute joke, but they then banned me for making too many returns, apparently.

To reiterate - if I changed my mind on an item, I made sure the items were not used and were still sealed, and paid to send them back.

They also don't email you saying they received the return, or when they refund you. Very poor communication on their part.

No one answers the phone either, their customer service emails are passive aggressive with minimal wording and they don't seem to value your business.

I'm honestly just confused and disappointed.

Wrong delivery times, everything takes forever, no answers

COMMANDE PASSE EN MAIS 2023 ,
LIVRAISON PREVU SOUS 28 JOURS .
APRES 3 MOIS , AUCUNE INFO SUR LA DATE DE LIVRAISON , ILS REPONDENT PAS AU DEMANDE ,MALGRE 3 MAILS .
LE PRIX DE CERTAINES PIECES SONT ALLECHANTE , MAIS VOUS LES RECEVEZ PAS ....

Great service dont listen to the whiney lot! Ordered a b5 grip and got it just over a week later

Depuis plus de 2 mois j'attends ma commande. J'ai envoyé plusieurs emails, jamais de réponse. Je pense que je me suis fait avoir et pour un remboursement je peux toujours attendre. Ne commander jamais chez eux

Utbud i världsklass och ibland till bra priser. Men helt obefintligt kundservice/support. Fick en order där det var felaktigt antal skruvar med, kontaktade brownells men fick ingen som helst återkoppling av dem. Efter ett par veckor kontaktade jag tillverkaren direkt och fick då hjälp. För att verkligen visa hur kass supporten är fick jag efter ett par veckor ett mail där jag skulle betygsätta hjälpen jag fått, detta trots att jag inte ens fått någon återkoppling av dem. Så dåligt att det nästan är komiskt.

no able to contact them

Forte di essere l'unico grosso distributore in Italia se la gioca come vuole. Prezzi folli, non pagamento PayPal (loro sostengono che la policy di PayPal gli impedisca di utilizzare quel servizio in relazione alla mercé da loro trattata....BUGIE , compro da siti identici in Austria e Germania e pago con PayPal senza problemi) , no pagamento alla consegna, magazzino italiano praticamente vuoto e tempi di attesa incredibilmente lunghi. Meglio mettere in ricerca il prodotto di interesse e cercare in giro per l'Europa, anche al doppio del prezzo di spedizione si risparmia comunque.

Ordered something that stated on their website that delivery would take between 7-10 days, fair enough it is coming from Europe, 21 days later and it still hasn't arrived, now if it was free delivery maybe I would be a bit more forgiving but since I had to pay £5.99 for delivery I think that is rediculous,

There is no care that goes into running this company and judging by other reviews people feel the same

Denna sida ha det mesta av vad man behöver som handladdare mm, men för guds skull skala upp er support & kundtjänst till de nivåer som förväntas av näthandlare år 2022 då kommer ni kunna hämta tillbaka era betyg. Har köp massor av saker på denna sida och så länge du kan vänta på deras transporter via USA fungerar det helt ok. Men skulle något gå sönder är man inte värd ett skvatt i deras ögon och oavsett försök att få kontakt är man lämnad till att driva frågan på högre nivå.

Handla INTE av Brownells! Ett bluff företag. Svarar inte på mail. Inget fungerande telefonnummer. Löjliga leverans tider. Har i skrivande stund polisanmält företaget.

Helt bedrövlig kundtjänst. Gjorde en felbeställning som jag bad dem makulera direkt efter lagd order vilket de inte gjort. Självklart gjorde jag direktbetalning vid utcheckning i kassan och pengarna har jag inte heller fått tillbaka.

Svarar varken på mail eller telefon. Undvik att handla hos detta företag

Kommer avvakta nån vecka till och se om jag får någon återkoppling annars kommer en polisanmälan att göras

Fournisseur malhonnête: encaisse l'argent et ne livre pas les produits. Ne répond pas aux mails ni aux appels téléphoniques.
AVIS A TOUS : NE JAMAIS RIEN LEUR COMMANDER !!!

Commande passée le 8 février 2022 une demande de document envoyé et aucune réponse j'ai dut me faire arnaquer car pas réponse au mail ni téléphone si boutique indisponible pour le moment

Köpte ett lasersikte där laddkabeln gick sönder.
Har efter 8 mail, 3 telefonsamtal och många löften om en ny kabel ännu efter snart 2 månader inte fått en ny.

Hur kan jag våga köpa utrustning från Brownells, om eftermarknadssupporten inte fungerar?

They took 1 month to send my order. Some of the stuff I bought was missing. When you try to call them, after a while you will hear “the number you just called hasn't been assigned". They do not reply to emails. Very bad business practices overall.

Nella recensione non parlo dei prezzi ma semplicemente della gestione pre e post vendita.
Sbalorditivo. E' stata un esperienza estremamente positiva. Ho sentito telefonicamente gli addetti per avere una conferma sulla documentazione necessaria per concludere l'ordine. La ragazza che mi ha risposto era competente e mi ha dato tutte le informazioni necessarie. Effettuato l'ordine ho ricevuto la mail con la richiesta della documentazione. Dopo pochi minuti dalla mia risposta via email con gli allegati è arrivata la conferma di sblocco ordine.
La sera mi sono poi accorto che mi sarebbe servito un ulteriore componente per la manutenzione che dovevo fare e molto rapidamente (mail della sera, risposta della mattina) l'assistenza ha annullato l'ordine in corso e inserito un nuovo ordine con l'aggiunta del nuovo componente evitandomi così spese di spedizioni doppie. Davvero rapidi e molto disponibili. Ottimo servizio.

First, brownells is a great place to source firearm parts that may be very difficult to do in the UK, in my particular case a set of Daniel Defense sights.

Their pricing on some items is a little high, considering optics planet offered the same sights for almost £90 cheaper, but the advantage you have is items not getting stuck at customs and then you having to pay more in the end, so it balances out in the long run.

Delivery was quite slow, from order to dispatch took 5 days and delivery took another 9. Unfortunately the £187 sights I'd ordered were only put in a jiffy bag and had been crushed- lucky they are aircraft grade aluminium and didn't sustain any damage.

Overall, I'd say my experience was average, if I need any more parts I'll return but I'd take the delivery estimate with a pinch of salt.

Dyra priser, dom vet att ta ut när det är nästan omöjligt att få tag på vissa saker på annat håll. För att inte prata om långa leveranstider och uppdateringar/spårning av paket som helt enkelt är ett skämt. Handla om du måste.

Commande passée le 13 Mars, en date du 18 mai toujours rien recu alors que le produit est indiqué comme en stock en france depuis 1 mois. Personne ne répond jamais au téléphone. Des escrocs ne commandez pas chez eux, meme avec leurs prix alléchants ! Vous ne recevrez jamais rien.