Bs Security Reviews 123

Do Not use this company. Total scale tried to take advantage of my elderly mother and charge over £800 for a simple lock change. Then, they offered a backdoor for £2000. This was a normal call out, and not even an emergency call out would cost this much.

I am a pensioner who unfortunately came out of my front door and left the keys in the lock, inside the door accidentally. I didn't have time to check many options as I was cold an looked on Google for a local locksmith and chose BS Security Maintenance to my misfortune.
He arrived fairly quickly (within the hour) and was quite pleasant for an eastern European and bandied about relatively low cost figures to give me an idea, in small talk. He got to work mumbling a bit as the door lock barrel had to be drilled out with my key still in the barrel on the inside.
I suppose it took him around 25 mins to drill out the lock and get me inside and maybe another 10 mins tops to replace the lock barrel.
The bill for his work came to an exorbitant £510 plus VAT!!! I was gobsmacked and now over £600 light in my pocket.
I live in a rented flat on a limited income from my pension plus a few hours part-time work and that sort of money was very hard to swallow but at least I was back in the warm again.

Quoted £250 to open a broken door lock! Drilled the lock so access could be gained but wouldn't give a total job price. Then charged another £250 to repair and put new new lock in the door, then charged £300 out of hours emergency call out fee! Then added vat on top bringing the total cost to £960.
I would not recommend using these rip of merchants.

I would strongly advise others to be cautious when dealing with this company. In my experience, the initial prices provided were not what I was ultimately charged. The final amount was significantly higher than what had been quoted, which was very disappointing.

I felt the pricing was not transparent, and the process left me with the impression that customers can easily end up paying much more than expected. I would recommend asking for a clear written quote and full cost breakdown before agreeing to any work.

Based on my experience, I would not use this service again.

Avoid at all costs. Charged over £700 pounds for arepair to front door.Reported to Locksmiths Federation. The cost was not made clear at any point during the repair.

Avoid at all costs. £330 to replace a generic lock gearbox that took 15 minutes to replace by a rude morose locksmith.

It’s the worse company ever. Don’t call them.

AVOID this company, do the job ok but rip you off with charge, started at £250 to drill out lock and ended up £1000 even though new lock is £13 so another locksmith informed me, didn’t seem to want to answer when I kept asking how much to change the lock in total, had a foreign accent which got harder to understand as it went on

Price was extortionate. £384 to drill out and replace a lock. Allegedly this was doing us a favour as they took the cost of labour off. Thought we were calling The Lockfather. Seems they put their number on Google under legit businesses pretending to be part of them. Avoid at all costs.

They are operating under other companies one is Oliver Lockmith Mayfair at .locksmithmayfair dot com. They are quick and efficient but definitely overpriced and not fair. I am sure they are operating under other names

Scam Artists. Absolut scum. Turned up quickly, seemed nice enough. Apparently had no choice but to dril through the door . Which was £210 + £25 (3 times) for drill bits, plus VAT. Then he needed to change one part of the mechanism, another £280 plus VAT. Then he needed to put in a new lock, a further £268 + VAT (if I went with the cheap option). Then he had the audacity of adding £185 + VAT for installation. Should be in Jail. Avoid them like the plague. Handed me an invoice for over £1200.

If there was an option for 0 stars ,
Scam artists , disabled daughter was locked out lost keys , quoted 80 pound on the phone , a man came hard to understand adding charge after charge ended up totalling over 500 pound .. thieves .

On being called out to a very elderly lady, BS charged nearly £700 for barrel change and call out?? The agent was curt, aggressive and hard to understand, as the longer the conversation lasted, the thicker his accent became. Very poor service. Who regulates these people.

This is a scam company - they use local addresses of vacant shops to suggest the are local. I was able to recover the cost back on the credit card as they left us with a door that wouldn’t unlock without a struggle and they claimed it was fine.

We own a rental property and our tenants couldn't gain entry as lock broke. They called this company who came out and started drilling straight away. The locksmith left them with a door unable to shut or lock so they spent the night with it wedged shut. The locksmith returned the next day, so we attended to find out what had happened. We were told that it needed a few parts and I pushed for prices which added up to £756 on top of the £256.80 that our tenants were forced to pay the night before. I said that's so expensive and he told us that he was up early sourcing the parts. That's £1,012.80 in total. The locksmith insisted that we pay him there and then. We refused and he was about to walk off and leave the door with a bar sticking out the top that meant the door couldn't be shut. I gave him our email addresses for an itemized invoice explaining as landlords we needed this for tax purposes. He did finish the job but after we left he tried to pressurize our tenants to pay and to give him our phone numbers. Our tenants gave our numbers and we've been hounded by phone calls. Then we were given a link to pay and had to insist on an itemized invoice which we finally got. Please do not use them as they're scammers. BBC watchdog has investigated, but as the industry is unregulated, it's difficult to keep a track on them as they change their trading name frequently. I have spoken to other locksmiths who said all the prices are over-inflated and that a broken lock is a an easy fix should should cost nothing like £1,012.80.
(((Adding to my review. I got a locksmith out with over 25 years experience who gave me a report. He would have charged me £120 to gain entry, would not have drilled the lock out and would have left the door useable and secure. These guys drilled the door and used screwdrivers and a crowbar causing damage to both the door and the frame. They left it without any way of locking or securing overnight. I refused to pay the further £756 and sent them an email asking them to compensate myself as I now have to buy a whole new front door. replied to me (reads like an AI generated email), trying to justify the extortionate cost saying they are skilled professionals who left the premises secure. Not surprisingly, they have not responded to my email asking them for compensation))))).

Absolute scam was quoted £150 then £180 and ended up £444 DONT USE

£540 for and emergency call out! If you need a lock Smith, find another local company, as this company over charges by hundreds of pounds above the going rate

BS security is a very fitting name (bulls**t security). Absolutely appalling as all the other reviews have stated they quoted 45 on the phone including callout, labour and parts. On arrival he suddenly announced it would be 200, then on closer inspection £400. Unsurprisingly we told them to very quickly leave. He asked for the £45 callout fee, having only been there 5 minutes with a ridiculous quote, and due to his intimidating nature we agreed to pay it for our safety (house of young women). after this a friend fitted our lock for a grand total of 13 pound plus extra keys- just for perspective !!!!! Disgusting people and company- avoid at all costs (to escape cost haha), especially women !!!!!!!!!!!

Ripped off. Door lock was broken and they’ve ended up charging us £678. £225 for labour and they were only here a very short time. Do not use them.

Absolutely stay away from this company! Took 3 and half hours to come to my house after I was locked out. Told me it was £200 to open the door and by the time I went to my car to get my wallet and come back, they had snapped the lock off and began to replace it without asking or telling me. Charged me £720 in total in the end as they could see how desperate my dogs were for me to get to them. Currently contacting Fraud and getting this payment disputed. Even called them back to ask for an email address and they said they weren’t locksmiths!! What a joke of a company.