Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... Toon meer
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Lees wat reviewers zeggen
Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Toon meer
Bedrijf heeft geantwoord
Phoned in the morning to enquire about a vehicle and was told the car needed to be fetched from storage so we couldn't view until afternoon. Arranged to view/test drive at the agreed time. Travelled... Toon meer
Bedrijf heeft geantwoord
Firs time buy car from BTS cars, the services brilliant and an updated before car delivered and delivery man very polite and friendly services also the car I bought is Volkswagen t-roc 1.5 tsi evo bla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contactgegevens
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Verenigd Koninkrijk
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,5
Uitstekend
104 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Not the Best Experience!
Just sold my car to these guys through the motorway auction process. As part of the usual knock the price down patter the guy gave me when he called, following the collection driver reviewing the car, he said the collection guy worked for motorway, his vehicle status report was independant and he didn't know him! I'm not sure he was being completely truthful about this! The guys picture is on their website (Emi-The Vehicle Transport Specialist). Emi told me a few things he thought would need work and showed me pictures on his phone of what the diagnostic kit he used showed up (pictures on his phone not the diagnostics kit itself, which I watched him use and not photograph). They used this and some other things that Emi said were wrong, plus one valid reason (windscreen crack in the corner I hadn't spotted) to knock down the price even lower that the motorway bid. Windscreen, fair enough! The rest just waffle really. Bottom line is that there were several inconsistencies in their story, so check all is good with what they say before proceeding with any deal.
9 months later and I finally get a reply to my experience. Pretty bland words of reassurance after some serious critisism about their methods and honesty. Hopefully the people I dealt with have moved on and BTS cars are taking their approach, ethics and reputation more seriously.
30 juni 2025
Review zonder uitnodiging
Antwoord van BTS Cars
Hi David,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel your experience wasn’t the best.
To clarify, all vehicles purchased through the motorway process are subject to an independent inspection on collection. Any adjustments to the agreed price are based solely on the condition of the vehicle at the point of inspection, including any previously undisclosed items. In your case, the windscreen damage and other condition related findings were highlighted during this process, which is standard practice across the industry.
We’d also like to reassure you that all parties involved operate independently within their roles, and assessments are carried out professionally and in line with industry expectations. There is no intention to mislead at any stage.
We always aim to be as transparent and fair as possible, and we’re sorry if this wasn’t how it came across on this occasion. We do appreciate your comments and will take them on board as part of our ongoing efforts to improve.
Kind regards,
BTS Cars Team
Recently we purchased a Toyota CHR and…
Recently we purchased a Toyota CHR and really disappointed with the delivery. On the day of viewing appointment and the day we transferred the full amount they made sure will have a good clean,polishing and full wallet before the delivery. unfortunately the car has been delivered with full dirt inside the bonett and even in the boot. Along with this there is a quite big scratches on the bumper as well.So we contacted the office very next morning and they told that our sales person is on his day off and will contact us soon once he is back. But we haven’t received any calls yet.Previously we bought few other car even cheaper than this but all those were delivered so perfectly.
But after the delivery, within 10 days the car had a breakdown. so we contacted the BTS garage as we have 3 months warranty from garage and we have taken another 3 years of warranty from them , a platinum cover warranty which the sales manager encouraged us to take that one stating it covers everything for our car and there would be peace of mind if we have that warranty coverage.
On 10/06 early morning our car had break down with all warning lights on. so we contacted the BTS at 9am but their response was not good enough and it was like washing their hands and simply said to contact the warranty wise for the further actions. Then AA came as per warranty wise and then took it to Mansfield Toyota for the diagnostic test and result was the battery doesn’t have any further life and needs an urgent change and the Toyota said they don’t have deal with warranty wise.So it is not possible to claim from them.So we contacted again to the garage for the solution and they said us to take the car to a local garage and get the quote as main dealers has more costs.Or to take the car to bts for a battery change and for a full clean and maintenance and they said they are ready even in the weekend.So we called them on that Friday to said we will be coming there on Saturday for all the works but at that time the informed there is no mechanic on weekend and asked us to change the battery from the local garage and they will pay us .So we did the battery change on Saturday 14/06 and forwarded the bill to them soon after the change but until now we haven’t received that amount and now they are not replying to our email now .
At the time of purchase they said we can took car to any garage including the main dealers and the warranty wise will be able to cover everything. And then we struggled a whole week with all these mess and paid a lot to the taxis. Instead of getting peace of mind we were total frustrated with the services they provided.
10 juni 2025
Review zonder uitnodiging
Antwoord van BTS Cars
Hi Abin,
Thank you for taking the time to leave us a review we do appreciate all feedback, as it helps us improve and maintain the high standards we set for ourselves at BTS Cars.
We’d just like to clarify a few points about your experience with us. At BTS Cars, we specialise in used vehicles and pride ourselves on preparing all of our cars to the highest standards. When you and your family first came to view the vehicle, we made it clear that it had just arrived into stock a few days earlier and was still going through our thorough preparation process. This includes:
A full inspection by our in-house mechanics.
A hybrid battery health check.
A fresh MOT.
A full detailed valet.
When you returned for your second visit, you saw the vehicle having its alloy wheels refurbished which you were pleased with and you also pointed out a few light scratches on the bonnet. As we explained at the time, we would carry out a full machine polish (as we do with all our vehicles) to bring out a mirror shine. We also told you that while most light scratches would be removed, the slightly larger mark would be reduced as much as possible, though a faint remnant might remain which you accepted.
We then arranged delivery for you at short notice on a weekend, as you requested. Before delivery, we thoroughly checked the car and ensured it met our high standards. One thing we do not routinely do, unless specifically requested, is wash engine bays. Many customers prefer to see the engine bay in its natural condition so they can inspect it for leaks and general condition. Additionally, because key components such as the ECU are located under the bonnet, we avoid pressure washing to prevent electrical damage.
I personally contacted you to discuss your concerns and offered to book your car in again for a valet and bonnet clean. That offer still stands please feel free to call me, and we’ll arrange a convenient time for you.
We genuinely believe we went above and beyond to deliver a well-prepared used car at a competitive price, and we’re sorry that you feel disappointed. At BTS Cars, we take pride in going the extra mile for our customers, and we’d still like the opportunity to make this right for you.
Kind regards
BTS CARS
Issues still ongoing
Issues still ongoing
Nearly four months
Hopefully will get sorted out before too long
14 februari 2025
Review zonder uitnodiging
Antwoord van BTS Cars
Thank you for your feedback. We’re sorry to hear you felt this way during the process.
We’re pleased to confirm that your issue has now been fully resolved. While we always aim to deal with any concerns as quickly as possible, we appreciate your patience while we worked to reach a solution.
At BTS Cars, we genuinely strive to look after all of our customers and provide a positive experience from start to finish. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
BTS CARS
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