Budget Italia Reviews 

Budget at Trieste airport. They have not returned my deposit amount back after 28 days. I have been calling and calling and calling nobody answers, sending emails, nobody replies. They told me then that my deposit should be send back after 7 days but after 28 days still nothing. They have no one when picking up the car or returning the car to confirm the condition of the car. The document they give you which supposedly showing the condition of the car is barely understandable. It is so small you are not sure if the damage you see on the car is actually on the document. You have to go all the way back to the counter inside the airport to confirm with the guy and show him the video you took. Otherwise they might think that you did the damage. It is ridiculous.

Absolutely agree with the other terrible reviews. Downright dishonest. Lying about the time I returned the car to charge me an extra day. Lying about refuelling the car. Lying about damage to the car. They should be in jail.

Prenatata vettura Jeep Avengers con Cambio automatico.
Consegnata dkoda Fabia con cambio manuale. La ragazza allo spertello ha detto che era cambio automatico.
Ho firmato un foglio ci scritto: vettura bianca, ma era grigia.
Prenotazione 623198448.
Oltretutto è stata esplicitamente richiesta la vettura con cambio automatico per problemi alla gamba sinistra!
Un'indecenza!

Numero di prenotazione: 33529226IT3
fatta tramite booking e nonostante sia stato fornito il nominativo del conducente risulta il nome della nostra società presso l'aeroporto di Pisa ci rifiutano il noleggio di 3 giorni pagato in anticipo 109 euro poichè a loro non risulta prenotato a nome di persona fisica. Mi chiedo perchè allora approvare una prenotazione che non è consentita con nome fornito e tra l'altro il nome del conducente corrisponde allo stesso che ha eseguito il pagamento titolare della carta di credito. TRUFFATORI NATI. Fatto nuovo noleggio alla modica cifra di 280 euro + 109 euro perse.

Budget in Cagliari recalculated the cost of a 2 day hire when I returned the car. I had booked online in the UK directly with Budget. The revised price was £36 more than quoted. They insisted on charging this as that is what the computer said. There was no valid reason. We had a long debate about this in the airport car park, which unfortunately held up others. I won’t be using Avis-Budget again. It’s a racket.

Abbiamo noleggiato un veicolo a Napoli aeroporto, servizio di consegna e ritiro davvero super rapido e personale molto cordiale! Consigliato

Sono dei ladri!! ci hanno derubato di 365 euro riportando dei danni alla macchina non causati da noi!! Alla consegna dell'auto non c'era nessun operatore e un mese dopo, dopo aver già riscattato i soldi, hanno inviato foto di un danno piccolissimo non causato da noi! Essendo il danno piccolo e in un punto della macchina scomodo non rientrava esattamente nelle inquadrature delle foto che abbiamo fatto quando l'abbiamo ritirata all'arrivo quindi non abbiamo prove per contestare!! Ladri !!

I'd give zero stars if I could! Firstly, this was Budget from Bari booked through Ryanair. Budget bombard you with emails and phone calls, ostensibly to speed the pick up process but really trying to sell you insurance and breakdown cover. The pick up process at Bari was diabolical, despite having completed all the online forms and the phone call. Queues were terrible, and this was late September !
Now, as it was an out of hours key drop return, they're trying to stitch me up with damage charges ( luckily my videos and photos should put paid to that!) and additional hire charges - for which I paid Ryanair in full.
What a shambolic mess.
Avoid them like the plague and don't believe any positive reviews you read.
I've hired dozens of cars from airports all over the world and this was the worst experience by a very long way.

This place is terrible never rent from them. They charged me €6000 for a car rental stated that I had a major car accident and I never did could not get my money back from them no matter how many times I wrote to them. when I called budget head office they told me it’s my problem. I will never rent from budget again be very careful. I even sent them photos after I dropped off the car saying that it was in perfect condition. They would not speak to me. Don’t rent from this place. You can buy a new car for what they charge you.

Horrendous experience - avoid at all costs. Terrible service when picking up the car and made to wait hours. Checked the vehicle with the attendant and despite this are still withholding deposit. No answer from the Customer service contact given. Removing from our companies providers of car rental. Do not use

Terrible experience!!!

The car they handed me was in an awful state and had scratches nearly everywhere (6 listed in their own remittance documents). I inspected the car but was eager to pursue the trip, and I somewhat trusted the company - which is a big name - for having done the identification thoroughly, so I didn't really tried to identify if there were any other flaws.

All went well (the motor and air condition worked fine), until the last day.
Upon my restitution of the car, to my surprise they made a fuss about a very tiny scratch (they photographed it in their report using a special lighting which makes it appear far most serious than it is in reality).
I objected that it was impossible to affirm whether the scratch had been there before given the awful condition of the car.
They ignored my objections and, barely 5 minutes after "discovering" the scratch, handed me a document called "Budget's estimate of rental charges". I obviously refused to sign it, as the damages were grossly exaggerated and the repair costs totally unrealistic, together with other unclear / unexplained charges presented in a total mess, but this did not prevent them from unilaterally debiting my Visa Card for an amount in excess of 1.000Euros,
Later, when they sent the final invoice (dated from the day after but sent 2 weeks later), it bizarrely showed exactly the same amount that they had "estimated" witin a few seconds upon remittance. This proves that they are not charging real repair costs, but a widely exaggerated lump sum. I even suspect that they overstate the amount so that they can repair all of the car's former anomalies at my expenses.
Thus, while the whole car rental was supposed to cost me less than 200€ for one week as per Booking.com, I found myself paying 6 times that amount!

Fortunately enough, I had subscribed a full protection insurance and I managed to get a reimbursement, but that's certainly not thanks to Budget Milan, and i cannot imagine how terrible the experience must be for those who don't take the insurance!!!

Pessimi, la colpa è stata mia perché non ho mai noleggiato un'auto con questa tipologia di autonoleggio, non ho la carta di credito ed era l'unica che offriva una tariffa conveniente rispetto alle altre compagnie di autonoleggio e l'utilizzo di una prepagata ma purtroppo non ho letto che occorreva il doppio documento e io non ero in possesso della carta d'identità e quando mi sono recata in aeroporto per prendere l'auto non ho potuto farlo in assenza della carta d'identità .Ho in seguito richiesto un rimborso poiché perdere questi €200 era inammissibile per me ma non ho avuto più nessun riscontro da circa un mese ho anche spiegato la situazione economica ma se ne sono altamente fregati quindi vi sconsiglio assolutamente il noleggio di un'auto con loro perché per qualsiasi problematica non vengono assolutamente incontro in nessun modo

Large deposit taken. Deposit return is 28 working days. After the 28 days they will give you a number of reason's why they won't be refunding your deposit.
DO NOT TRUST BUDGET........
After the 28 working days your holiday is over and your on the other side of the world. Good luck.

Leggendo le altre recensioni mi accorgo che quello di addebitare costi su danni enesisistenti e non solo è un loro viziietto, Passabile di denuncia . Non sto a raccontare quanti fatture mi hanno inviato e come era fatti i conteggi( lo stesso danno che già c'era) lo hanno conteggiato 4 volte per un totale di 900 euro. Se non mi verrà restituito il deposito faccio scendere giù il mondo.

Car provided had lots of dents and scratches on collection, when returning the car they tried to say that one small scuff mark was new and we would need to invoke our insurance excess.
The car also had a headlight not working so was unroadworthy.

One of the worst rental experiences I’ve ever had. The car we received already had a lot of damage, which was even noted on the rental agreement. However, the pickup agent did not go over the vehicle with us, did not point out the existing damage, and did not mark it in our presence.
Later, we were charged a very high amount for “new” damage — despite the fact that it was already recorded on the agreement and I photos that I took before we started our journey.

I did not authorize this charge, nor did I sign anything admitting I was at fault, yet they processed the payment anyway. I have already sent an email with proof and tried to call, but have received no response.

On top of that, one of the agents was rude, and the car had a faulty window that never closed, creating loud wind noise for our entire 10-day trip and making the drive uncomfortable.

This experience has been frustrating, costly, and unacceptable. I will not rent from this company again and urge others to be cautious.

I need to be honest, the reviews about car rentals in IT were horrific, I was apprehensive about what was going to happen. It turned out that everything was flawless, even a deviation in the amount of fuel was fixed by then without any stress. Based on my experience, I recommend Budget!

I can only say that we had a very positive experience with this company on Pisa airport. We booked in advance via Booking.com including their insurance. When we picked up tha car there was absolutely no pressure to take extra insurance. Also the return of the car was fast and easy, done by a very friendly man.

First car: the doors dont open and the window isnt working.
Second car: all the spy on, doesnt start, is blocked 2 times in 3 days.
All the phone numbers of assistance dont respond or help.
Ah yes the problem is that HAS WORN BRAKE PADS. ON A ISLAND. FOR 10 DAYS IN WICH 4 OF THEM 2 CARS CHANGE. AVOID

Un'odissea per cancellare la prenotazione (come previsto da contratto): mando una mail che viene totalmente ignorata, quindi chiamo il numero indicato nel contratto di noleggio. Il 199307373 è praticamente una truffa. Si paga al minuto, è tutta automatica, e NON FUNZIONA. La mail che mi conferma l'annullamento non mi è mai arrivata. Richiamo il giorno dopo per parlare con un operatore e mi mettono in attesa. Mezz'ora di musichetta, nessuno risponde, riaggancio. 15 euro di chiamata. Dopo altre mail e una chiamata a un altro numero ancora non ho la mia maledetta mail di conferma. Ma si può?