Buggy Pitstop Reviews 

284
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. Customers service always responded to any queries I had. My iCandy was collected and returned when they said it would be. It looks amazing. The wheels look... Toon meer

Beoordeeld met 5 van de 5 sterren

I would highly recommend using this service The only issue I had was DPD wouldn’t accept my package but it was resolved quickly by Darren would was brilliant and kept me updated throughout and when... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. We paid for the pushchair to be collected and dropped back to our house, everything went like clockwork. Fantastic communication as well, shout out to Leyla! Ve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We went to Buggy Pitstop for the UPPAbaby Tune Up Gear Up event as they are the official mini hub here in the UK. They replaced our UPPAbaby Minu frame for free and serviced the wheels too. The... Toon meer

Bedrijfsgegevens

  1. Schoonmaakdienst
  2. ook in
  3. Reparatiebedrijf

Geschreven door het bedrijf

Buggy Pitstop is a push chair repairing and cleaning service based in Hatch End. We work with major manufacturers such as Stokke, UPPAbaby, Bugaboo, BabyZen etc. We have helped many families get their buggy back on the road for years with exceptional quality delivered every time!


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

284 reviews

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4,8

Alle reviews

(284)

23 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Extremely helpful and made the whole…

Extremely helpful and made the whole experience absolutely hassle free…

4 november 2024
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Antwoord van Buggy Pitstop

Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and hassle-free. Providing a smooth and positive experience is always our goal, and it’s wonderful to know we achieved that for you.

If there’s anything else we can assist with, don’t hesitate to reach out. Thanks again!

Beoordeeld met 5 van de 5 sterren

Perfect service

Perfect service, excellent communication, quick turnaround. The collection by DPD went perfectly. I recommend 100% Buggy Pitstop. The pushchair was perfectly repaired.”

31 oktober 2024
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Antwoord van Buggy Pitstop


Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the service, communication, and quick turnaround. It’s great to know that the DPD collection went smoothly and that your pushchair was repaired to your satisfaction. We truly appreciate your recommendation and look forward to helping you again in the future if needed!

Beoordeeld met 2 van de 5 sterren

What was stated as a one day service…

What was stated as a one day service actually was a 3 day service

30 oktober 2024
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Antwoord van Buggy Pitstop

Thank you for sharing your feedback. I’d like to clarify how our Express Repair Service works. This service guarantees that your pushchair will be repaired within 24 hours from the time it arrives at our workshop. In fact, once your pushchair arrived, we completed the repair within just 2 hours and dispatched it back to you the same day.

Additionally, when DPD collects an item, it is scheduled to arrive at our workshop the next day. We aim to minimize downtime as much as possible, and I hope this helps explain our process a bit better. Please don’t hesitate to reach out with any further questions!

Beoordeeld met 5 van de 5 sterren

Very helpful and knowledgeable

The lady I spoke to was very knowledgeable. She was extremely helpful and took her time to ensure I placed the correct order. She confirmed that she would ensure the item was sent

24 oktober 2024
Review zonder uitnodiging
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Antwoord van Buggy Pitstop

Thank you so much for sharing your experience! We're thrilled to hear that our team member was able to assist you effectively. Providing knowledgeable and personalized service is something we strive for, and it's wonderful to know that she made sure you had all the details to place the correct order. We appreciate your feedback and look forward to serving you again in the future! If you have any more questions or need further assistance, please don't hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Super service

Super service. Quick and easy.

7 oktober 2024
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Antwoord van Buggy Pitstop

Thank you so much for your kind words! We’re thrilled to hear that you found our service quick and easy. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

Beoordeeld met 5 van de 5 sterren

Excellent service.

I emailed, asking about a part, received an answer with a direct link within a couple hours, ordered and received the part within 5 business days. Excellent service.

11 oktober 2024
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Antwoord van Buggy Pitstop


Thank you so much for your kind review! We're thrilled to hear that you were satisfied with our quick response and the speedy delivery of your order. It's always our goal to provide a smooth and efficient experience for our customers. If you need any further assistance, please don't hesitate to reach out. Thanks again, and we hope to assist you again in the future!

Beoordeeld met 5 van de 5 sterren

The website made it so easy for me to…

The website made it so easy for me to find the exact part I needed, even when I was unsure of the specific model. It arrived quickly, and fits perfectly.

30 september 2024
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Antwoord van Buggy Pitstop

Thank you for taking the time and leaving us a review. We are pleased to hear you found the part you need. If you ever need assistance with parts, please don't hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

Absolute champs

Absolute champs, saving my holiday by delivering on their express shipping 1-3 days! Thank you so so much. I can take my buggy with me now with the newly replaced rear axle! You guys are the best!

23 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Staff were very helpful, responsive, and kept me well informed. Buggy was collected, repaired, and redelivered in less than a week. I would happily go to these guys again.

30 juli 2024
Review zonder uitnodiging
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Antwoord van Buggy Pitstop

Thanks so much for the amazing review. We are happy to hear you were pleased with our service.

Beoordeeld met 3 van de 5 sterren

Omg such an expensive service

Omg such an expensive service. I expected top not concierge, better communication, timely responses etc. we were without our pram for 2 weeks. Repair itself was done but I could t have done this for a fraction of the price.

2 augustus 2024
Beoordeeld met 5 van de 5 sterren

Fantastic Service

Fantastic communication and fast service. Katie arranged with Uppababy for our replacement chassis to be sent directly to our home

1 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast support

Very responsive, supportive and very flexible company. I do really recommend them.

30 juli 2024
Review zonder uitnodiging
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Antwoord van Buggy Pitstop

Thank you for taking the time to leave a lovely review. It is much appreciated.

Beoordeeld met 5 van de 5 sterren

Great replacement rear wheels

I bought some replacement rear wheels for the upper baby cruise.
These were delivered quickly via DPD (although not impressed that DPD just left them on the front door step on full view of everyone, not even hidden at the side and didn’t press the doorbell. Also, DPD had triple wrapped them in the plastic bags. This seemed to be overkill for packaging).
I followed a video on YouTube and quickly replaced the wheels having cleaned and greased the fitting. I now have a buggy that is fit for purpose again. Would recommend pitstop and would use them again for future purchases.

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Older Bugaboo Fox Chassis restored to working condition

Very happy with the outcome of our repair.
We have a 4 year old Original Bugaboo Fox where the folding wire latches were failing. Buggy Pitstop were good on the phone explaining what the process was and then communicative during the repair. They delivered back a restored chassis.
It took a while to source the parts due to the age of the Buggy I think however we were kept in the loop and as we had a second portable buggy it wasn't too inconvenient.
Price was good enough for a professionally completed repair using OEM Parts - the whole top handle of the chassis needed replacing and re-riveting and it's perfect. Thank you.

28 juni 2024
Review zonder uitnodiging
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Antwoord van Buggy Pitstop

Thank you for your lovely feedback, David. We are pleased to hear you are happy with our service and your pushchair is in working order ready to make more memories with your little one.

Beoordeeld met 5 van de 5 sterren

Great customer service

Buggy pitstop went above and beyond to contact the pram company and get a replacement frame under a warranty issue. As far as I was concerned the warranty had expired so had thought a paid repair was necessary.
Highly recommend.

28 juni 2024
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Antwoord van Buggy Pitstop

Thank you for the amazing review, Liam. It is much appreciated.

Beoordeeld met 5 van de 5 sterren

Buggy Pitstop was recommended by a…

Buggy Pitstop was recommended by a friend. I was given a price ant told it would be a week for the clean. I was contacted a week later convinced but after a week I was contacted and I collected the car seat I was pleasantly surprised the seat looked like new all stains gone. I would highly recommend the staff was efficient and service we’re great. Thank you so much.

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent service and repair

Excellent service and repair, simple and speedy. Only fault is lack of communication when return delivery was delayed, had I not been in touch I would have been waiting in all day

2 juli 2024
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Antwoord van Buggy Pitstop

Thank you for your review Claire. We do apologise on behalf of DPD as there was a delay that day. We are happy you have your pushchair repaired and back with you.

Beoordeeld met 2 van de 5 sterren

Replacement parts only

They didn't offer a repair only replacement parts which are no longer available. I was reimbursed for the repair that wasn't able to happen, but not the courier. I fixed this myself with a YouTube video once I got the pram back.

7 juni 2024

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